Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best value for money home insurance I could find over the past 4 years. There were no major hassles initially insuring my period grade II* house and HomeProtect have now saved me thousands having moved away from overpriced competitors that claim to be tailored to old historic properties.”

Helpful Report

Posted 3 years ago

We always strive to offer cover that others cant and at an unbeatable price so its great to see we could do that for you Adrian! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“New customer, clear and easy to use through comparison site. However, after reviewing the reviews I will hold judgment and then decide to move if need be. Sounds like existing customers get no rewards”

Helpful Report

Posted 3 years ago

We are positive you will not be disappointed and will amend this review to a 5 star! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“how can my price rise from £177 pm to a renewal of £476 no claims were made”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Vernon, we do try to offer the best prices available each year. If you could send your policy details to resolve@homeprotect.co.uk we could discuss if there are any changes that will help bring the price down. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to renew. Not so happy about the price increase in spite of no claims being made since joining them however!”

Helpful Report

Posted 3 years ago

Sorry to hear you were not satisfied with the renewal price this year, we do try to offer the best prices we can. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Clear and easy…”

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Posted 3 years ago

Great to hear! Thank you for your 5 star feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“AS usual everything explained and clear, process to renew very easy and happy to be protected for another year, Tony”

Helpful Report

Posted 3 years ago

We like to make your journey easy Anthony! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Called up customer service with some questions about my home protect policy. Assistant was very helpful and friendly nothing was too much trouble, answered all the questions i had and I have always had a pleasant experience thus far with homeprotect. Would recommend.”

Helpful Report

Posted 3 years ago

We like to be as helpful as we can! Thank you for your great feedback! Have a lovely weekend. Angela at The HomeProtect Team.

Posted 3 years ago

“The First Lady I spoke with was terrible. Very unhelpful and was being very awkward on the phone. By the end of the call I had cancelled my home insurance. However a few days later I called back and spoke with a lovely male, who answered all of my questions and went over and above for me. Therefore I renewed my home insurance. The only reason I never left 1 star is because of my second phone call.”

Helpful Report

Posted 3 years ago

Were sorry to hear of your first experience Michelle, that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to investigate this further. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Our price was hiked.”

Helpful Report

Posted 3 years ago

Sorry to hear this, we do try to offer the best prices available. If you send your policy details to resolve@homeprotect.co.uk We can contact you to look at any changes that may bring the price down. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“The quote you gave me, I do suspect,was very very good from Home Protect”

Helpful Report

Posted 3 years ago

You suspect right Keith! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Due to complex insurance requirements I struggled to find a company who could fulfil my insurance request. When I found Homeprotect it became so easy. Easy to complete web site form to provide the details. Quote extremely favourable. Questions answered very quickly. Highly recommended.”

Helpful Report

Posted 3 years ago

That's what we like to hear Andy! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Could not have been easier to renew, and no surprising hike in the premium”

Helpful Report

Posted 3 years ago

We like to please Francis! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“They were very helpful n offer all the services I required at a very reasonable price. Very happy with it”

Helpful Report

Posted 3 years ago

Were always happy to help! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Would recommend Home Protect for price and customer service. I have a difficult to insure property and they have offered me peace of mind for a competitive rate”

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Posted 3 years ago

“Ordered insurance online via compare the market. Com. All very easy and e-mails were easy to understand”

Helpful Report

Posted 3 years ago

We like to make things easy for you. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Would recommend Home Protect for price and customer service. I have a difficult to insure property and they have offered me peace of mind for a competitive rate.”

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Posted 3 years ago

We always aim to offer cover that others cant Lisa! Thank you for your feedback! Recommend away! Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Highly recommended for your building and contents insurance. I will definitely be choosing HomeProtect for my home insurance again, and also recommending it to my family and friends. I can't think of a single thing that could be improved in the level of customer service I received.”

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Posted 3 years ago

That's what we like to hear Jamat! We cant think of better feedback to receive. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“The renewal price was a minimal increase which made me glad that loyalty can be rewarded. Some small changes I made by phone were dealt with simply, clearly and in a friendly manner.”

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Posted 3 years ago

Pleased we could help Tim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very good to deal with. Had an issue with part of our property containing a rented flat, and while most other insurers dismissed us, Home Protect underwriters considered the situation sensibly and offered us reasonable terms. Have just renewed for another year and very pleased.”

Helpful Report

Posted 3 years ago

We always aim to offer cover that others cant so its great to see we could help Will. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Wanted a home insurance that protected my house and contents. Home Protect came up with what I wanted at a competitive price that ticked all the boxes.”

Helpful Report

Posted 3 years ago

We strive to offer the best cover around and at greater prices! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews