Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,769 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price easy to use very good service thanks home protect”

Helpful Report

Posted 4 years ago

Thank you for picking us Irshad! We really do value our customers. Zoe from the HomeProtect Team

Posted 4 years ago

“I have been with homeProtect for the last three years and seen very little increase in my yearly premium cost. However this year I managed to find a quote that was cheaper on a comparison site. I contacted homeProtect & they were extremely helpful. My premium was assessed & the price matched. Happy customer!!”

Helpful Report

Posted 4 years ago

We aim to please! Glad that we managed to price match and keep you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“Did this online very easily Fantastic price 1/2 the price of my renewal quote with my current provider & with a better cover To say I am over the moon would be a gross understatement Many thanks to HOME PROTECT. = excellent I am a 75 year old recent widower so every penny counts”

Helpful Report

Posted 4 years ago

What a lovely review to come across John! It's great to hear you're over the moon with us and we've been able to save you some money. So sorry for your loss I'm glad we were able to make a tough situation a little bit easier. Zoe from the HomeProtect Team

Posted 4 years ago

“Service was very good. Agents really listened to my specific requirements and ensured the product sold met all my needs at a fair price. Very impressed and grateful.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide and it's great to hear that the agent you spoke with was so helpful. Please do let us know who you spoke with so we can share your feedback with them on their great service. Zoe from the HomeProtect Team

Posted 4 years ago

“Service was very good. Agents really listened to my specific requirements and ensured the product sold met all my needs at a fair price. Very impressed and grateful.”

Helpful Report

Posted 4 years ago

Thanks for such great feedback Peter! We'd like recognise the fantastic job our staff are doing to service our customers! Please do let us know who you spoke with! The HomeProtect Team

Posted 4 years ago

“I’ve been a customer for several years now, the renewal price is competitive annually and renewals are always simple and automatic if requested at the start. Fortunately not had to claim so can’t comment on that service but price and renewal is spot on!”

Helpful Report

Posted 4 years ago

Thanks for choosing us again and again! We really value your loyalty Graham! The HomeProtect Team

Posted 4 years ago

“i needed specialist insurance due to the type of building i live in and most insurance companies wouldnt help. or even recommend but i spoke to a lovely lady on the phone for about 20 mins or so and we went through everything and she was amazing. so if she is a model of how the company runs id highly recommend them”

Helpful Report

Posted 4 years ago

Thank you so much for the wonderful feedback Stu! We're really proud of the service we provide and pleased we were able to help! Do you remember who you spoke to Stu? We'd like to recognise our staff for the great work they do. The HomeProtect Team

Posted 4 years ago

“Really good value insurance at face value however there are dependencies on insurance qualifications like alarms installation and locks on windows. I have state of art windows that have inbuilt locking systems plus I live in a block of flats. A bit ridiculous really! Especially as underwriters have no visibility of what they’re dealing with”

Helpful Report

Posted 4 years ago

We're always looking for opportunities to improve the service we provide and your feedback is really useful Mitch. We'll pass your feedback to our underwriters for future improvements. The HomeProtect Team

Posted 4 years ago

“Easy to buy home insurance that ticked a lot of boxes under one policy. Great inclusions at a very competitive price. It was an easy decision to take out the policy and cancel the renewal with a different company.”

Helpful Report

Posted 4 years ago

Thanks for choosing HomeProtect! We're glad we made it easy for you! The HomeProtect Team

Posted 4 years ago

“Just a simple click after adding minimum security details and my home is secure for another 12 months, completely hassle free!”

Helpful Report

Posted 4 years ago

Hassle free and simple - that's us! Thanks for choosing us again! The HomeProtect Team

Posted 4 years ago

“Totally useless avoid at all costs. Don’t pay claims even though policy isn’t clear. NOTE Policy does cover loss of specified items”

Helpful Report

Posted 4 years ago

Sorry we've upset you Jon. We're already looking into what went wrong. Our Operations Assurance Manager has been in touch with you to discuss your concerns. Rest assured, he'll provide you with a response very shortly. The HomeProtect Team

Posted 4 years ago

“Excellent price.👍”

Helpful Report

Posted 4 years ago

Glad we could provide an excellent price! Thanks for the 5 star review! The HomeProtect Team

Posted 4 years ago

“The best quote I could find. No quibble when I needed to make a claim. Helpful throughout the whole process and quick to make repairs.”

Helpful Report

Posted 4 years ago

We pride ourselves on a great claims experience. We're glad you found our people helpful throughout the process and that you got yourself a great deal! Thanks for the 5 stars! The HomeProtect Team

Posted 4 years ago

“Excellent customer service and very competitive on price. My insurance was set up quickly and was very easy to do and all queries sorted professionally with a lovely lady on the telephone.”

Helpful Report

Posted 4 years ago

We like to keep things simple and easy for our customers! Thanks for wonderful review. Please let us know who you spoke to, so we can recognise our staff for doing such a great job! The HomeProtect Team

Posted 4 years ago

“No problems very easy to take out insurance and renew..great service”

Helpful Report

Posted 4 years ago

We like to make life easy, along with great service! Thanks for the 5 star review! The HomeProtect Team

Posted 4 years ago

Great to know you found us easy to deal with. Thanks for renewing with us! The HomeProtect Team

Posted 4 years ago

“It’s price is affordable and quick service.”

Helpful Report

Posted 4 years ago

Thanks for the great review! We're glad we were able to provide you an efficient service and an affordable price! The HomeProtect Team

Posted 4 years ago

An efficient service at an affordable price! That's great feedback! The HomeProtect Team

Posted 4 years ago

“I’m in a Nursing home and have let my property out,Homeproject provided the Policy I need.”

Helpful Report

Posted 4 years ago

Thanks for choosing us for your policy! We're glad we've been able to offer the cover you were looking for! The HomeProtect Team

Posted 4 years ago

“The price was the best for what I wanted, I was able to setup direct debit easily, I received confirmation promptly to my email. Excellent service online.”

Helpful Report

Posted 4 years ago

Excellent service and the best price- yes that's us! Thanks for the great feedback! The HomeProtect Team

Posted 4 years ago

“Easy to arrange and very cost effective”

Helpful Report

Posted 4 years ago

Fab feedback! We're really happy you found it easy to arrange cover! Clearly an added bonus when there's value for money! Many thanks from the HomeProtect Team

Posted 4 years ago

“Excellent Company to deal with. Quick and fuss-free .”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review. We're glad you feel this way and pleased you found the process quick and easy. The HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,769 reviews