Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm just filling this in so I get free entry into the prize draw!”

Helpful Report

Posted 4 years ago

Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I went for the cheapest option for building / contents insurance via a search engine. When I made a claim the process took over 9 months to complete. The claim team consistently under-delivered in their responses, and also contradicted each other leading to confusion and a lengthy process. Upon renewal I was no longer offered a Monthly credit account and my premium increased by 60%. Needless to say we did not re-insure with Home Protect. Very difficult to get hold of a person on the phone. Will not use again.”

Helpful Report

Posted 4 years ago

I’m sorry you felt let down when you needed us, making a claim of any nature can be stressful, so we would never want to add to this. I will ensure these review is shared with the Claims Team to help improve our service. Zoe from the HomeProtect Team

Posted 4 years ago

“As an Insurance professional myself and manage insurance claims, I opted for Home Protect due to their realistic approach to covering ad-hoc risks. I must say, I scrutinised their policy and conditions very carefully and I'm very please with their policy. An equivalent policy through other insurers would have been double the price I am paying. Would recommend Home Protect for quality of cover and customer service 100%. Also, I have previously handled insurance claims for Home Protect in previous years and their claims process does match up to their sales service.”

Helpful Report

Posted 4 years ago

Your recommendation means the world to us, thanks for sharing your thoughts on our service. Zoe from the HomeProtect Team

Posted 4 years ago

“Do not use this company. Take advantage of customers by charging ridiculous fees. Charge you £100 to leave during your Insurance term! To put it into perspective my monthly direct debit was just £20 per month. Other companies charge around £30. Will never use again”

Helpful Report

Posted 4 years ago

Sorry if you feel taken advantage by us. We always make our customers aware of any fees and charges before you buy your policy from us. If this wasn't the case then please do send me an email with your details and I will investigate this for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Timely reminder of insurance due date, and easy to renew on line.”

Helpful Report

Posted 4 years ago

Glad we could take the hassle out of insurance for you Annie. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Happy to get an accurate online quote but also have no problem getting quickly through to a lovely person on the phone when we wanted to buy. Excellent price and our unique circumstances not a problem.”

Helpful Report

Posted 4 years ago

Thank you for the great feedback. I'm pleased we were able to get you covered for your unique circumstances. Zoe from the HomeProtect Team

Posted 4 years ago

“Received renewal notice with notification of new premium. Done a quick search on a comparison site, and noted that Home Protect was listed on the search results with a lower premium than I was quoted on my renewal notice, for the exact same cover. Made a call to Home Protect where the person was understanding and helpful. Received a reduction on my renewal premium closer to that advertised on comparison site. Would have given 5 stars, instead of 4 stars, if I had been given the lower premium in the first instance as a returning customer. But, well pleased with Home Protect.”

Helpful Report

Posted 4 years ago

Thank you for sticking with HomeProtect for another year. I'm pleased we were able to you give you a competitive rate for your policy. Zoe from the HomeProtect Team

Posted 4 years ago

“Mine is a complicated house to insure as it’s listed and very old, 1410. Upon renewal I had to keep having phone calls with them and in Covid times this was a lengthy process. I missed a few returned calls and they suspended the policy. Meaning I wasn’t covered and had to begin again. The call to re-register was 45 minutes long, repeating what would have been on file for the cancelled policy and then the price was £300 more! I was disappointed about this but needed to press on with getting the insurance back in the house. I think the whole renewal could have been made cheaper and smoother for me, but Covid and staff working at home meant repeated calls to clarify questions and that’s why the policy lapsed. With the result I got penalised financially.”

Helpful Report

Posted 4 years ago

I'm sorry you had issues with your renewal Jill, it's never our intention to leave our customers feeling frustrated. I'm pleased we were able to get everything sorted in the end and please don't hesitate to get in touch if there's anything further that you need. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Had to give 2 stars to point out all wasn’t well. On getting insured with Homeprotect last year the premium was good but it wasn’t pointed out that they would automatically renew without informing me. As a result had to go through the rigmarole of feeling duped and having credit card company check my transactions. Complained to Homeprotect via email, which took a couple of days to answer and was told I had been sent renewal notice in the post. I don’t recall seeing that and the post is pretty good nowadays why wasn’t it an email? Irony was the premium was pretty good, I was just left disappointed that was no prior correspondence.”

Helpful Report

Posted 4 years ago

I'm sorry if there was any confusion surrounding auto renewal, it's certainly never our intention to leave our customers feeling this way. Whether a policy is taken out over the phone or online, it is stated in our terms and conditions that are agreed to, that policies are set to renew automatically. We do this to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim. Your renewal documents were sent out via post to on 7 August to allow you time to make a decision. If these weren't received please do email us with your contact details and I will investigate this further. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Home protect took my special considerations into place the age of my property and underlining done they were very friendly able to advise patient and underststanding.”

Helpful Report

Posted 4 years ago

I'm thrilled we were able to help get you the right policy that suited your needs. Zoe from the HomeProtect Team

Posted 4 years ago

“Competively priced and gave the cover I wanted but you don't know what a company is like till you have a problem. It's most likely I will never find out as like most people it is very unlikely I will have to make a claim.”

Helpful Report

Posted 4 years ago

Fingers crossed you never have to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“They were very easy to deal with they ticked all the boxes and were competively priced.”

Helpful Report

Posted 4 years ago

It's brilliant to hear we could tick all the boxes for you Paul. Thank you for picking HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“no nonsense, no messing about. Easy.”

Helpful Report

Posted 4 years ago

A no hassle, easy service is what we want all our customers to experience and I'm so pleased you had that service. Zoe from the HomeProtect Team

Posted 4 years ago

“Very happy with the level of customer service over the telephone. Just one criticism, the optional Lost Keys cover is only for one set of keys. I think this should be made clearer as it wasn't immediately obvious. As a couple with children we are a household with multiple sets of keys and I obviously expected all of our keys to be covered.”

Helpful Report

Posted 4 years ago

Brilliant to hear you're happy with our level of service. Thank you for your feedback I will ensure this is shared with the relevant team to help improve our future offerings. Zoe from the HomeProtect Team

Posted 4 years ago

“Fabulous and knowledgeable customer service and smooth transaction”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide, and it's fabulous to hear that we were able to live up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“The whole process of obtaining a quote and opening the policy went smoothly and was easy. Any questions I had were answered to my satisfaction in a professional manner”

Helpful Report

Posted 4 years ago

We like to keep things nice and easy for our customers and I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy process and all points covered quickly”

Helpful Report

Posted 4 years ago

We like to keep things nice and easy for our customers and I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew. Knowledgeable staff. Good price”

Helpful Report

Posted 4 years ago

Affordable and easy - just as it should be in our eyes! And we're glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Home Protect saved me a lot of money on my home and content insurance. The girl was professional. She spoke clearly and explained everything I wanted to know. She made me feel confidant with my new insurance.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide and I'm so pleased that the girl you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 4 years ago

“I phoned to renew my policy and could not have had a better experience very helpful With great price”

Helpful Report

Posted 4 years ago

Wonderful to hear that we could take the hassle out of your renewal for you Paul. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews