Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just signed up with HomeProtect. Great customer service, knowledgeable, patient and very competitive, to secure my home insurance which is ‘specialised’ - very happy customer !”

Helpful Report

Posted 4 years ago

Welcome to HomeProtect! Glad we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy choice happy to continue with the cover”

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Posted 4 years ago

That's what we like to hear! Glad we could make the choice to pick us nice and easy for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Renewal price was spot on. Didn’t bother looking elsewhere. Customer service has been fantastic since I signed up 2 years ago.”

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Posted 4 years ago

Thank you for sticking with us for the last two years, your loyalty means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent customer service and easy to deal with.”

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Posted 4 years ago

We pride ourselves on the service we provide and I'm glad you've had an excellent experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy online insurance via a compare site”

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Posted 4 years ago

We like to keep things as easy as possible for our customers, and I'm glad you've had that experience Kevin. Zoe from the HomeProtect Team

Posted 4 years ago

“Good customer service when setting up the insurance.”

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Posted 4 years ago

I'm so thrilled you've had a service worthy of five stars. Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“done quickly at there end . i struggled with computer not knowing what to do ,im nit tech savy”

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Posted 4 years ago

Glad we were able to take the hassle out of insurance for you John. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service great price.”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you David. Zoe from the HomeProtect Team

Posted 4 years ago

“Fast efficient delivery”

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Posted 4 years ago

We aim to please! Glad we could provide you with a fast and efficient service. Zoe from the HomeProtect Team

Posted 4 years ago

“Fast and easy to setup”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“So helpful and adaptable with changing addresses and changing items on the policy.”

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Posted 4 years ago

Wonderful to hear you've found our service to be worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Do not insure with this company. They don't make clear that when you insure a high risk item such as jewellery it doesnt include losses. No where on the quote process or the FAQ's.”

Helpful Report

Posted 4 years ago

Sorry if you felt unsure of what was covered and what wasn't. We try to be as clear as possible in all our policy booklets with all our terms and conditions. I will share your feedback to the Sales Team to ensure we make improvements to our future service. Zoe from the HomeProtect Team

Posted 4 years ago

“A realistic quote and straight forward application process. I have not had to make a claim as yet.”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you Lynda. Zoe from the HomeProtect Team

Posted 4 years ago

“Good quote, easy to organise online, straightforward process.”

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Posted 4 years ago

It's great that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Reasonable quote so was happy to renew my policy. Very easy to deal with.”

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Posted 4 years ago

That's what we like to hear Jo! Glad we could keep your renewal nice and easy. Thanks for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

“You were cheaper than my previous insurance company you are quick and easy to use I gave 4 stars as I emailed you to post a hard copy of my policy and never got it or any response”

Helpful Report

Posted 4 years ago

Good news that we could provide you with a competitive policy. But I am sorry to hear you didn't receive your hard copy of the paperwork. If you could please email me your policy number I will make sure this is sent out to you. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Had to make a claim and it all went through and got sorted. No complaints”

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Posted 4 years ago

Sorry to hear you had to make a claim, but I'm pleased we were able to help get it sorted for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Good website and pricing”

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Posted 4 years ago

Thank you for your five star review and feedback on our website - it's greatly appreciated. Zoe from the HomeProtect Team

Posted 4 years ago

“I found HomeProtect to be very helpful and efficient when taking out my policy. They answered the phone quickly and I was immediately speaking to someone who could help me. The policy also came in at an excellent price compared to competitors”

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Posted 4 years ago

We pride ourselves on the service we provide and it's great to hear that you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Been with the company for at least 6 years, never had any issues. Staff are polite & helpful.”

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Posted 4 years ago

Thank you for sticking with us for 6 years, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews