Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and service”

Helpful Report

Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“As the only company that will insure me, as the co-owner of the property is in prison,I don't have any comparisons, but they are very helpful and the renewal procedure is very easy”

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Posted 3 years ago

Pleased we could help you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Quite easy to take out a policy and also suited to my needs with working at sea where other companies would not insure my property.”

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Posted 3 years ago

Great to see we could offer you the cover that you needed! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Provided options which others did not.”

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Posted 3 years ago

We strive to offer cover that others can't so it's great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy process and so far no issues.”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to complete. So far very happy”

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Posted 3 years ago

We like to make your journey smooth and hassle-free. Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect works for me as I’m covered if I’m away from my home for an extended time. Renewal was easy - just needed to phone with my new card details.”

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Posted 3 years ago

We like to take the stress away from you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“The service is excellent, efficient and friendly. The cost is very competitive.”

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Posted 3 years ago

That's what we like to hear Jason! Thank you for your 5 star feedback! Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Reasonable customer service. Price was better in first year and therefore no loyalty discount even with no claims in 30 years. Couldn't get me a better price, which is a shame.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment we do try to offer the best prices we have available each year. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple renewal and hassle free Thanks”

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Posted 3 years ago

We aim to make your journey with us as easy as possible Anil! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“very good no problems”

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Posted 3 years ago

Great to hear Robert! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to arrange, competitive price and comprehensive cover. 👍”

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Posted 3 years ago

That's what we like to hear Billy! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good fit for purpose quote with a pragmatic view to price.”

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Posted 3 years ago

We aim to please David! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Always such a easy process and always a decent quote.”

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Posted 3 years ago

We like to make your journey easy and hassle-free Laura! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick and easy to use and good value. The renewal price was reasonable.”

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Posted 3 years ago

We like to make your journey easy! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to use website to get quote and buy policy. Competitive premium for a 'non-standard' property (flat roof) which seems to put many insurers off.”

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Posted 3 years ago

We pride ourselves in offering cover that others can't and at even better prices! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“We have used home protect for a few years now . Seem very good and easy to renew . Can't really say better than that can you”

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Posted 3 years ago

We aim to please! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect was easy to access and very competitive in price. The person I spoke to on the phone was helpful and gave me all the information I needed to take out the insurance.”

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Posted 3 years ago

Great to see you had the pleasure of speaking with Abdirazak ill be sure to pass your feedback on Patience! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I received no notice of renewal at all. The first that I knew of it was when I saw the sum charged in my bank statement. I don't regard this as adequate.”

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Posted 3 years ago

Were sorry to hear of your disappointment Peter that is never our intention. We do send your renewal invite 30 days before the renewal date. If you could send your correspondence details to resolve@homeprotect.co.uk we will be able to confirm that we have the correct details on file. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Very good service and easy to use , competitive quote so no need to consider changing provider and has been the same story for the past 9 years 👍”

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Posted 3 years ago

We like to stay loyal David! We're thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews