Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience so far. Cheapest quote available for my holiday home and it was easy to set up.”

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Posted 4 years ago

Wonderful to hear everything has been straightforward for you Michael, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful staff and informative”

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Posted 4 years ago

We pride ourselves on the service we provide, so it's wonderful to read your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Upgraded existing policy. Documents emailed contain old policy without incorporating amendments or additional cost paid. Two emails sent by me to try to rectify but no response to date.”

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Posted 4 years ago

Sorry to hear you've had issues with your upgraded policy. If you could please email me your policy number and details you need updating I will make sure this is resolved for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew via Email reminders. Clear and consise documents.”

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Posted 4 years ago

Clear and concise - just as it should be in our eyes! And I'm glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“The renewal process was simple. With easy too understand wording explaining any changes to my policy.”

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Posted 4 years ago

Delighted to have you as a customer Jason, and glad our level of service on your renewal was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to use service”

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Posted 4 years ago

Nice to hear we could keep things easy for you. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Hassle free renewal and hopefully hassle free negotiations if ever needed.”

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Posted 4 years ago

Glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Used for a number of years and always been competitive on price , easy to deal with and no dramas”

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Posted 4 years ago

We like to keep things as easy as possible for our customers, so this review is music to our ears. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent service thank you all the team.”

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Posted 4 years ago

Thank you for your five star review - it's great to hear you've had an excellent service from us. Zoe from the HomeProtect Team

Posted 4 years ago

“I have been with Home Protect for a number of years. They offer good service and are willing to negotiate on premiums taking loyalty into account.”

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Posted 4 years ago

Thank you for picking us year, after year, we really do value the loyalty of our customers. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive price and excellent customer service”

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Posted 4 years ago

We aim to please! Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful and friendly. Happy to continue to be a customer.”

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Posted 4 years ago

A helpful and friendly service is what aim to provide, so I'm pleased you've had that experience with us. Happy to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service, very efficient, will definitely use them again,”

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Posted 4 years ago

Glad that we could provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service always get a reminder. And good value.”

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Posted 4 years ago

We aim to please! Glad we were able to give you a great service. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I've been a customer for many years. I find the service and cost very reasonable. Call's are always answered promptly and each person I have spoken to is very helpful. Deborah”

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Posted 4 years ago

Glad we could tick all the boxes for you Deborah. Zoe from the HomeProtect Team

Posted 4 years ago

“Good service and telephone calls are answered and dealt with promptly”

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Posted 4 years ago

We pride ourselves on the service we provide, so it's wonderful to read that you've had a great experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent customer service, all options explained clearly.”

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Posted 4 years ago

We pride ourselves on the service we provide, so it's wonderful to hear you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Amazing service and excellent priced. Would definitely recommend”

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Posted 4 years ago

Wonderful to hear you've had a service worthy of five stars. We really do value your recommendation. Zoe from the HomeProtect Team

Posted 4 years ago

“Renewing my policy was straightforward, and I was given two options, which were explained. I haven’t needed to make a claim, but have only been insured with them for a year”

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Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Swift response from agent when having to amend details of policy”

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Posted 4 years ago

We aim to please Rory! It's wonderful to hear you had such a swift response while making an amendment. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,768 reviews