Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are two elements to effective work from an insurance company at the time a client requires it. First is the the communication and support offered at the primary response level. Second is the quality of subsequent refurbishment. The craftsmen and businesses employed by Home Protect are excellent. They know their stuff and and did a first class job on putting our house back together after a flood. 5 Stars to them. By comparison however, the quality of the Home Protect team at the end of the phone when you contact them is incredibly poor. Even to the point of being told in our first call that despite having a house full of water, we had no claim. I am sorry to say that the person who then dealt with later issues at customer services was even worse. I hope that these were just temporary blips from Home Protect - perhaps regular staff were isolating? Given that you normally only ring when something bad has happened to you, this is an aspect of their service that they would wish to improve. 1 star.”

Helpful Report

Posted 3 years ago

Really sorry to hear of the service you have received from us Chris. Please can you send your policy details to resolve@homeprotect.co.uk so we can investigate this. We're happy to see that your claim was dealt with swiftly and smoothly. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“We had a large claim 3 years ago and expected our premiums to increase greatly. They didn't just excess increased but has since reverted back. Very impressed”

Helpful Report

Posted 3 years ago

We aim to please Samantha! Sorry to hear you had to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Never had to claim but been with homeprotect since we bought this house 4 years ago and happy with service provided”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim! We're delighted to have you with us for another year! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Not had to use it yet but so far good value”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very good service especially over lockdown Good price and suits our needs”

Helpful Report

Posted 3 years ago

Great to hear! We're thrilled to see you had a 5 star experience with us! Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Excellent customer service from start to finish”

Helpful Report

Posted 3 years ago

That's what we like to hear Thomas! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I've been using homeprotect for years, one of the few insurers I found ideal for our listed building/home. The few times I've called them they have been very pleasant to talk to.”

Helpful Report

Posted 3 years ago

We always strive to offer what others cant so its great to see we have been to do that for you Kasim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good website & easy to get hold of someone to double check something”

Helpful Report

Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“As a pensioner who is not comfortable working online I was very happy that I could talk to a human being on the phone who resolved all my queries. Only problem was that the gentleman I spoke to promised to email me something I had asked for in writing which I never received.”

Helpful Report

Posted 3 years ago

Sorry to hear that we didn't follow through with sending you what you asked for. Please can send your policy details to resolve@homeprotect.co.uk and I will make sure this is actioned for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Great Service and friendly staff from the start of my home insurance request to getting the final agreed policy.”

Helpful Report

Posted 3 years ago

That's what we like to hear Kahtan! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“1 You were open! 2You had phone lines open and dealt with the matter by phone. 3You appeared to have people working in an office 'cos they could go and ask for help when needed. 4 you were not bothered about unusual construction 5. You were able to deal with costing immediately 6. You offered a competitive insurance 7.you were able to send paper documents. ( better here if they had address of risk property o all documents sent separately made me wonder if i'd been scammed since just policy with no reference) 8 staff very courteous/ helpful and efficient. Well done!”

Helpful Report

Posted 3 years ago

1. We aim to please. 2. We thrive on helping our customers. 3. We strive to offer cover that others cant. 4. We pride ourselves in offering the best prices around. 5. We're thrilled you had a 5 star experience with us and we love your feedback! Have a lovely day! Angela at The HomeProtect Team.

Posted 3 years ago

“My first policy with them and the quote included lots of extras that were additional fees with other companies. So their price was the most competitive.”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your kind words! Were delighted to have you join us. Angela at The HomeProtect Team.

Posted 3 years ago

“It was straightforward easy Highley recommend”

Helpful Report

Posted 3 years ago

Great to hear! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Renewal was far more expensive than first year quote. The only way to get a reasonable quote was to input all of the information again and sign up as a new customer, which took over an hour on the phone. The person on the phone was helpful, but would have been acceptable to just have a competitive renewal quote.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that. We always aim to offer our existing customers the best price available. Could you please send your policy details to resolve@homeprotect.co.uk and I will look into this further. Thanks, Danai at the HomeProtect team

Posted 3 years ago

“Really helpful and clear customer service. Great value for money and definitely better than other insurance companies.”

Helpful Report

Posted 3 years ago

Great to see you had a 5 star experience with us Adam! We aim to be the best! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Received the renewal information in good time before the renewal together with instructions about renewal process. This gave me sufficient time to assess the information in order to confirm that the cover was appropriate.”

Helpful Report

Posted 3 years ago

We like to make things easy and swift for you Malcolm! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Great efficient service, no hassle phone contact and understanding staff that deal directly over the phone if you prefer to bypass Internet applications. Now on 2nd year with great competitive price and value.”

Helpful Report

Posted 3 years ago

We're delighted to have you with us for another year Jim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I received my renewal from Home Protect expecting the premium to have shot up, (as does happen with so many other companies). But no, I was pleasantly surprised to see that the increase was minimal and certainly acceptable. Well done HomeProtect.”

Helpful Report

Posted 3 years ago

Thank you for your kind words Paul! We're thrilled to have exceeded your expectations. Angela at The HomeProtect Team.

Posted 3 years ago

“This was an insurance for a second home - a flat in a remote seaside town with low property values. My insurance premium had crept up over the years to the point where ( buildings only ) it was approaching my home premium ( buildings and contents ), so I thought that I really should change. HomeProtect provided the same cover at what I thought was an appropriate premium. Every penny counts and you really do need to shop around.”

Helpful Report

Posted 3 years ago

We strive to offer cover that others cant and at a great price too so its great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“It’s my first home insurance with this company which I purchased on line. I’d never purchased insurance on line but it seemed clear and easy to manage for someone who is not computer savvy”

Helpful Report

Posted 3 years ago

We like to make things easy for you! Welcome to HomeProtect! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews