Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,832 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quote to renew the Home Insurance was reasonably acceptable and better than most others”

Helpful Report

Posted 1 year ago

We like to stay loyal Peter! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Made starting my policy effortless.”

Helpful Report

Posted 1 year ago

We like to make insurance easy for you Andy! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Relieved to find a 'real' person to talk to about an insurance policy rather than computer driven site. Well pleased with the service given so far. Thank you.”

Helpful Report

Posted 1 year ago

If you're happy Cate then so are we! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Have renewed for a number of years now with HomeProtect and never made a claim. So I would expect some loyalty pricing or discounts, yet every year the price increases. I have no complaints with them, as not had to ever test their customer service yet, but would hope they look after their loyal customers better. Hopefully in the future this will happen and I wont have to move elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Tim. We do try to offer the best prices we have available to us. If you would like to discuss your cover, please send your request to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Can't comment on the claims side or having to contact company as I have not needed to. The only complaint I have is the automatic renewal payment being taken a week before due as there is no reason for it not to be taken on the due date. Apart from that easy to set up online”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We do state on your documents that the payment will be attempted 7 days prior, to prevent any gap in cover should the payment fail. You do have the option to stop your policy from automatically renewing. If this is the case please send your request to resolve@homeprotect.co.uk and we can arrange for this to be stopped in future. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to negotiate the Web site. Also great value. Perfect t for my needs”

Helpful Report

Posted 1 year ago

We like to make your experience hassle free! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Quick response. Easily understood details and Im happy with the product.”

Helpful Report

Posted 1 year ago

Great to hear! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Was able to discuss renovation in depth over the phone and ot affected the premium less than expected.”

Helpful Report

Posted 1 year ago

We like to make sure you are covered correctly! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“A reasonable price and good customer service.”

Helpful Report

Posted 1 year ago

We aim to please! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Home insurance, nice and cheap you can’t see more than that”

Helpful Report

Posted 1 year ago

You've got that right! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy, straightforward, peace of mind.”

Helpful Report

Posted 1 year ago

You won't be disappointed Martin! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect offered me a policy tailorable to my circumstances at a competitive price.”

Helpful Report

Posted 1 year ago

We like to make sure you are covered correctly. Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“nothing to add”

Helpful Report

Posted 1 year ago

Thank you for your feedback Adrian! Angela at The Homeprotect Team.

Posted 1 year ago

“Very simple process to get a quote and buy. Good value 👍🏼”

Helpful Report

Posted 2 years ago

That's our aim Robert! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Home insurance isn’t easy to understand but found this quite easy to do”

Helpful Report

Posted 2 years ago

We strive to make your experience a straightforward one! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Good deal and clear”

Helpful Report

Posted 2 years ago

That's our aim! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Have insured with Homeprotect for about 10 years, buildings only. Haven't had to make any claims yet (obviously hoping I never have to). Renewal process straightforward, premium goes up a bit each year, customer service representatives always friendly and professional when I call about the premium.”

Helpful Report

Posted 2 years ago

We are delighted to have you with us for another year! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Lowest cost premium. Helpful and efficient telephone sales staff.”

Helpful Report

Posted 2 years ago

We aim to please Mike! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Very easy to renew my insurance and the price was very competitive”

Helpful Report

Posted 2 years ago

Great to see you had an enjoyable experience with us! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I haven’t needed to make a claim as yet, but the renewal process is simple and straightforward”

Helpful Report

Posted 2 years ago

Fingers crossed you never have to make a claim Justine! Great to see your experience so far has been an easy one. Thanks, Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,832 reviews