Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,830 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction”

Helpful Report

Posted 5 years ago

“Good level of cover and very reasonable premium. Easy to set up online.Have not had to use customer service or claims. Hopefully won’t ever have to, but good to know I have an excellent all round building and contents insurance cover, should I need it in the future.”

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Posted 5 years ago

“Good deal and highly professional Good customer service”

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Posted 5 years ago

“easy to use and select policies”

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Posted 5 years ago

“Did everything via comparison to website all seemed to go well,made my final payment then noticed an error. I called home project up and managed to speak to one of their representatives John Charles. I explained what had happened and he resolved the situation, had to wait for a days just confirmed that it had been correctly sorted and receive an email to back that up. The problem was I had been put on a monthly payment plan for my insurance but I always pay the premium in full at the beginning of the policy. Let's see what happens on the 24th of the 10th 2019 hopefully no payments go through on my direct debit.”

Helpful Report

Posted 5 years ago

“I found the customer services extremely helpful and when I had to cancel my policy as house was sold. the refund was instant and they company helpful and polite. No pressure to stay with them. Hence I have returned and have a very reasonable price for my insurance.”

Helpful Report

Posted 5 years ago

“We have not had the use of our ground floor toilet since April. The damage was assessed in March and we accepted the estimate from their own contractor. He has started and stopped work several times. Home Protect assured us yet again last Wednesday he would phone us to arrange his return. He has not done so. We have sent countless emails; we have had no reply apart from the automatic acknowledgement. We have spent hours on the phone waiting for someone to speak to us. Now that I have read the similar experiences of other people on this website, I can see that something is very wrong. I am going to ask for help elsewhere. Be very careful.”

Helpful Report

Posted 5 years ago

Hello Frances, I am sorry to hear about this. I can look into this for you if you can provide me with your policy reference number and email me to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Very easy navigation upon applying. Confirmation email came through straight away. Good.”

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Posted 5 years ago

“Good competitive price easy to set up. If I need to claim, I hope the process will be as good as the purchase.”

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Posted 5 years ago

“An easy buying process and a good product. Can't really comment on anything else at this stage. Hopefully if I need to claim they are as effective.”

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Posted 5 years ago

“Professional, efficient and straightforward application and assessment process - also very good value for money!”

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Posted 5 years ago

“Good services. straight forward”

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Posted 5 years ago

“Seems excellent value and very easy to set up”

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Posted 5 years ago

“Straightforward. You know what you are getting in easy layout format. And cheaper in like for like comparisons.”

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Posted 5 years ago

“quality of cover and price offer great value for money. process was very easy.”

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Posted 5 years ago

“Easy quote System and really clear Text”

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Posted 5 years ago

“Really impressed with the rate of cover for homes with an AirBnB guest room. Finding adequate cover elsewhere was difficult.”

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Posted 5 years ago

“Competitive price”

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Posted 5 years ago

“Excellent service and very easy to deal with”

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Posted 5 years ago

“Quick and easy”

Helpful Report

Posted 5 years ago

Homeprotect is rated 4.4 based on 2,830 reviews