Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal customer for many years and every year Homeprotect price matches any other quotes. Staff are very friendly and helpful. I would definitely recommend the company to friends.”

Helpful Report

Posted 4 months ago

We are always happy to help Fazi! Thank you for your feedback. The Homeprotect Team.

Posted 4 months ago

“It's a scam. Homeprotect has continually failed to pay out a single penny over 8 months and now I have nowhere to live. I have had 2 builders make quotes, which they thought was too much. They have had a builder make a quote for the drying process before work could begin and that was too much and then they got a loss adjuster involved who recommended an amount which hasn't been paid. The issue was caused by an escape of water in October, but because they refused to pay out the quotes the problem has progressed and rotted a joist which after 4 more months collapsed on top of a pipe. The water has been cut off for the whole house and we are trying to rely on friends to accommodate us and booked some nights in a hotel. They won't speak to me on the phone hiring some other company called Davies to answer the phone. Davies can't tell me what's going on with the claim, only that they're waiting for homeprotect and I can't negotiate or explain to homeprotect how urgent it is because Davies have no authority to decide anything about the case without homeprotects say so.”

Helpful Report

Posted 4 months ago

Sorry to hear this Graeme, that's not let the level of service we would expect you to receive. I have escalated this for you to our senior management. Thanks, The Homeprotect Team.

Posted 4 months ago

“Purchased the home insurance policy through MSE site. The relevant information was provided and it wasn’t difficult to purchase. The price was comparable with other companies providing similar product. Documents arrived straight away and are easy to follow. I had no need to make a claim or contract the company directly.”

Helpful Report

Posted 4 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you KayLondon! Thank you, The Homeprotect Team.

Posted 4 months ago

“Homeprotect (trading name) protects the profits of Avantia Insurance Limited CEO Mark Eastman formally of WebMoney Limited. For claims they out source and hide behind the Davis Group Limited CEO Dan Saulter.I have been fighting for a claim for 2 years 5 months since Storm Franlin 2022 storm damage! There system broken they don,t even have a complaints email that works. Here is one last chance for you to get this sorted. HomeProtect PolicyA03/0649664 Claim- 75166459136”

Helpful Report

Posted 5 months ago

Sorry to hear this, Paul. We have already raised a complaint on this for you. Our complaints team will be in touch shortly. Thanks, The Homeprotect Team.

Posted 5 months ago

“I have been with Homeprotect for some years and in my experience they provide a first class service. I have made a claim in the past which was dealt with over the phone so no need to complete paper forms and submit them. I extensively researched insurance quotes for the best price and Homeprect was again the cheapest.”

Helpful Report

Posted 5 months ago

We are always happy to help Colin! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“I was all geared up for a difficult phone call but the man I spoke too was very kind and helpful and dealt with my problem really easily. Big relief!”

Helpful Report

Posted 5 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Very happy with the service and communication, made life that bit easier, thanks.”

Helpful Report

Posted 5 months ago

That's what we like to hear Pamela! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“Easy to communicate with and fast check out”

Helpful Report

Posted 5 months ago

That's what we like to hear Harriet! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“Easy automatic renewal”

Helpful Report

Posted 5 months ago

That's what we like to hear Chrissie & Tony! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“Brilliant service and so easy to start up.”

Helpful Report

Posted 5 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Was disappointed that my rewnewal had increased by 20%. Rang them up to discuss this and got a cheaper revised price, with a slight alteration to my policy. I get so fed up of having to do this, why can't companies give customers who remain with them a good price for their loyalty? I've not had a claim as yet so can't comment on that side of things.”

Helpful Report

Posted 5 months ago

Sorry to hear this Lesley. We have raised this as a feedback for you. Thanks, The Homeprotect Team.

Posted 5 months ago

““Having a home to live in is so important these days, especially when you live alone. The thought of it being at risk of being damaged (as everything is, even when you try to live carefully) will always be deeply worrying. You need to have your house insured for your own protection, because none of us would be able to deal with everything for ourselves, let alone find the money to pay for essentials. When I received this year’s reminder that it was time to renew my policy and I rang Home Protect to change one of the details, I was able to succeed in doing this immediately. I was even able to reduce the cost of this year’s renewal, thanks to a single telephone call. That was a great relief, because so many companies tend to make matters like that excessively complicated and demanding and likely to take a very long time.”

Helpful Report

Posted 5 months ago

Great to hear we could help you Tony! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Brilliant highly automated service. I spoke to customer services to answer a query which was resolved quickly and efficiently. Great job Homeprotect!”

Helpful Report

Posted 5 months ago

Great to hear we could help you William! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Customer service was quick and efficient with the advisor answering all the questions I had. Reasonably priced and all details explained in full”

Helpful Report

Posted 5 months ago

Great to hear we could help you Martin! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“2nd year with Homeprotect. Staff very friendly polite and most helpful on the telephone.”

Helpful Report

Posted 5 months ago

Great to hear we could help you Paula! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Easy to sign up and the small Print seems to cover everything. Hope I never need to claim and hopefully if I do then it will be as simple as the application process”

Helpful Report

Posted 5 months ago

Thank you for your feedback. The Homeprotect Team.

Posted 5 months ago

“Price was very competitive and website easy to use”

Helpful Report

Posted 6 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“I haven't had to make a claim using my Home Protect policy, so impossible to judge what they are like. Getting the policy seemed straight forward enough though, so fingers crossed.”

Helpful Report

Posted 6 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Polly! Thank you, The Homeprotect Team.

Posted 6 months ago

“Homeprotect was a fantastic show with plenty 0f suppliers and product information. I would definitely recommended it to anyone looking for home improvement.”

Helpful Report

Posted 6 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Subhash! Thank you, The Homeprotect Team.

Posted 6 months ago

“Easy to start for a reasonable price. I feel covered and safe.”

Helpful Report

Posted 6 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you for your 5 star review. The Homeprotect Team.

Posted 6 months ago

Homeprotect is rated 4.4 based on 2,692 reviews