Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,917 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new customer to Homeprotect, so far if their customer services people (like Yinka) are anything to go by, I am sure they will be good. I have disabilities after a stroke and now with Parkinson's, and they have been very helpful to go things with me and reducing the cost because they felt I was paying too much.”

Helpful Report

Posted 2 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. We are glad we could help you.Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Customer service excellent a very competitive price pleased with the cover”

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Posted 2 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 weeks ago

“competitive easy to communicate attention to detail very professional”

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Posted 2 weeks ago

That's what we like to hear, Dennis! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 weeks ago

“Joined easily on line, but I still haven’t received my policy details”

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Posted 2 weeks ago

Thank you for your review. To obtain the policy schedule, please reach out to our customer service team. Thanks, The Homeprotect Team. You can initiate a chat with our customer service team from here: https://www.homeprotect.co.uk/contact-us

Posted 2 weeks ago

“5 stars based on ease of use applying for insurance for an unoccupied property. It was very easy and straightforward. Hopefully I’ll never need to make a claim but if I do, I hope it will be just as easy as applying in the first place.”

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Posted 2 weeks ago

Your 5-star feedback made our day, Michelle! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“It was very easy to give all the details online. Insurance has just started so obviously not had any claim experience, but all good so far.”

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Posted 2 weeks ago

Thank you so much for your amazing review, Mouette! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 weeks ago

“Easy to use site very competitive price kept well informed via email it appears to be an easy friendly site to access for all the information you would need”

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Posted 2 weeks ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 weeks ago

“Cost........ had no reason to claim (fingers crossed).”

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Posted 2 weeks ago

Your 5-star feedback made our day, Sandra! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Very quick and easy to get sorted”

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Posted 2 weeks ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 weeks ago

“Price reasonable against my existing company. Staff very knowledgeable and helpful in getting it right for the cover we needed. As a brokerage they have the best quotes available and I hope will service my account for quite a while.”

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Posted 2 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Great so far, very easy to give all the details online. Insurance has just started so obviously not had any claim experience, but impressed so far.”

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Posted 2 weeks ago

Thank you for the positive feedback, Rich! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Prices are reasonable. There is little to no hassle at renewal time. Communications are satisfactory and they do not send spam or marketing which is great.”

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Posted 2 weeks ago

Thank you for the positive feedback, Brian! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Very prompt and reasonable. Good customer servuce.”

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Posted 2 weeks ago

We are always happy to help, Lo! Thank you for your feedback. The Homeprotect Team.

Posted 2 weeks ago

“Excellent service from start to finish with really reasonable prices and very clear information. Delighted so far with Homeprotect and would highly recommend them for contents insurance”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“I can't say too much because I've only just taken out the policy. What I can say is their pricing is very competitive and the set up process was fairly straightforward.”

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Posted 3 weeks ago

Your feedback made our day, Emma! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Been with home protect for about 10 years, they are very easy to deal with and a good price.”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 2 weeks ago

“My first experience with this insurance company and it's been a refreshing one Changing to Home Protect was far easier than I imagined and completing the instructions proved straihtforward and intuitive. The premium was competitive too so well done for making something more simple as changing insurer can be a daunting task.”

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Posted 3 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you Bob! Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Very helpful as I had questions that could not be answered online, so the advisor put my mind at rest. All painless and the qoute was good”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“The process was quick and easy. I had to use the online chat twice, and they were very quick and helpful solved my issues in minutes. Very happy.”

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Posted 3 weeks ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Quick and easy to use, no fuss”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

Homeprotect is rated 4.4 based on 2,917 reviews