Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,805 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to sign up to policy. Extremely user friendly and very competitively priced”

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Posted 3 years ago

We like to make your journey with us easy and hassle-free Jim! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Organised over the phone.Excellent service , listened to me, very helpful.”

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Posted 3 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy website to negotiate. Reviews on trust pilot provided confidence sand reassurance”

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Posted 3 years ago

We like to make your journey easy Louise! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Listening to us politely and very helpful by answering all our questions.”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to talk out and requotev”

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Posted 3 years ago

We like to make your journey easy Lyn! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“We opted for an automatic extension each year as previous searches have shown Home Protect to be a good product that suits us at a reasonable price. This means that the renewal process is simple and speedy. As we have not had need to make a claim, and hopefully never will, I cannot comment on anything else.”

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Posted 3 years ago

Fingers crossed you never need to make a claim Catherine! Were thrilled your experience with us so far has been smooth and straightforward. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“You only know how good a company is when you have a claim. I used their 24hr claims line but was told they don't have authority to approve any work. I phoned them at 7:30 am and was told they would contact me during office hours. It is now 12:30 and no call. I tried calling their claims line again (using different phone) and have been on hold for 3 hours. Today is possibly an exception due to last night's storm But I have a dangerous roof with loose tiles that could blow off at any time. I tried emailing but their reply states a 2 day timescale. Roofers are very busy in area and I was hoping my insurer could help me. Very frustrating (and dangerous).”

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Posted 3 years ago

Were sorry to hear about your experience, we are currently experiencing a high volume of calls due to the storms. I have escalated this to our claims team and someone will be in contact with you as soon as possible. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy , no problem at all .”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I have a house policy with you ,l had a email saying my policy was coming to a end and would be renewed on the date The next was the money was taken from my bank with no paper work or email to confirm my payment and my new policy. That was a month ago now today had a email asking me to enter a draw for results of your service”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment. Please can you send your policy details to resolve@homeprotect.co.uk and I will send your renewal documents via email. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Great communication and service”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“As the only company that will insure me, as the co-owner of the property is in prison,I don't have any comparisons, but they are very helpful and the renewal procedure is very easy”

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Posted 3 years ago

Pleased we could help you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Quite easy to take out a policy and also suited to my needs with working at sea where other companies would not insure my property.”

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Posted 3 years ago

Great to see we could offer you the cover that you needed! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Provided options which others did not.”

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Posted 3 years ago

We strive to offer cover that others can't so it's great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy process and so far no issues.”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to complete. So far very happy”

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Posted 3 years ago

We like to make your journey smooth and hassle-free. Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect works for me as I’m covered if I’m away from my home for an extended time. Renewal was easy - just needed to phone with my new card details.”

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Posted 3 years ago

We like to take the stress away from you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“The service is excellent, efficient and friendly. The cost is very competitive.”

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Posted 3 years ago

That's what we like to hear Jason! Thank you for your 5 star feedback! Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Reasonable customer service. Price was better in first year and therefore no loyalty discount even with no claims in 30 years. Couldn't get me a better price, which is a shame.”

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Posted 3 years ago

Sorry to hear of your disappointment we do try to offer the best prices we have available each year. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple renewal and hassle free Thanks”

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Posted 3 years ago

We aim to make your journey with us as easy as possible Anil! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“very good no problems”

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Posted 3 years ago

Great to hear Robert! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,805 reviews