Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service with friendly professional staff”

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Posted 3 years ago

We aim to please Nick! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“A New policy with Home Protect, it was a simple and efficient process. A minor hiccup when the policy didn’t arrive, however a quick phone call and the problem was resolved, the policy was emailed by return and of course the original policy they had posted arrived on the same day! I’m glad I no longer have to spend hours trying to get through to a call centre if I ever require assistance.”

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Posted 3 years ago

Pleased we could help David! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Decent price and policy and easy registration. Not had much interaction CS-wise as a new customer (not had to make a claim) but pleased so far.”

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Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Renewal easy, minor price rise.”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Really efficient service and competitive pricing.”

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Posted 3 years ago

Pleased we could offer you a 5 star service! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy process to renew with clear communication.”

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Posted 3 years ago

We like to make things easy and clear for you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Excellent service. My claim was sorted out very quickly and easily.”

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Posted 3 years ago

Sorry to hear you had to make a claim! We like to take the stress away from you so its great to see we did just that for you. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“So good, so far. A very good rate on my Grade 2 listed house. Very helpful switched on call centre staff. The proof of the pudding of course will be in the eating, if I ever have to make a claim. Stephen”

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Posted 3 years ago

Fingers crossed you never have to make a claim Stephen! Were delighted we could offer you cover on your listed building. Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Competitive and willing to insure our listed property unlike some other insurers. Call centre staff polite and helpful.”

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Posted 3 years ago

We aim to please Lucy! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“ACOID!!! Incompetent and don’t deliver on promises - a miserable experience. I raised a claim for the first time having been insured with them for nearly 7 years and not once did they do what they said they were going to do. I had to constantly chase for updates, despite assurances that they would get back to me (which they never did) and the whole thing has dragged on and on. Customer Service is very polite but simply not able to do their job within their own target response times.”

Helpful Report

Posted 3 years ago

Really sorry to hear this Chris, please can you send your policy details to resolve@homeprotect.co.uk as we would like to investigate this further. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Able to offer me a policy despite the fact I do home exchages which most UK insurers seem to have no concept off!”

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Posted 3 years ago

We strive to offer cover that others cant so its great to see we could do that for you Liz! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Renewed my home insurance again this year with homeprotect.The advisor I spoke to was very helpful and knowledgeable. She did her best to get me a price which was competitive .”

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Posted 3 years ago

Were thrilled to have you with us for another year! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to set up and competitive rates. Dont know about customer service subsequently and hopefully wont need to!”

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Posted 3 years ago

We do like to make things easy for you William! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“So far so good, easy to use”

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Posted 3 years ago

Great to hear Scott! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Good value and easy to arrange”

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Posted 3 years ago

That's what we like to hear Debra! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“A pleasure to deal with, setting up for the first time was no problem. We thought that our insurance needs were going to be complicated but surprisingly not with Home Protect.”

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Posted 3 years ago

We are thrilled we could make your journey with us smooth and enjoyable. Thank you for your 5 star review Kevin. Angela at The HomeProtect Team.

Posted 3 years ago

“A pleasure to deal with, setting up for the first time was no problem. We thought that our insurance needs were going to be complicated but surprisingly not with Home Protect.”

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Posted 3 years ago

“Great customer service and always able to speak to someone from the uk which is rare! I have been with home protect for the last ten years and when moving to my new property I didnt hesitate in using them again.”

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Posted 3 years ago

Were delighted to have you back! Thank you for your 5 star review. Angela at The HomProtect Team.

Posted 3 years ago

“I have just renewed my home insurance with you, it was a quick and easy process and the chap I spoke with was very polite and helpful. A pleasure to deal with.”

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Posted 3 years ago

Thank you for your 5 star review Beckie! Were delighted you had a pleasant experience with us. Angela at The HomeProtect Team.

Posted 3 years ago

“I have been a policy holder with you for years. I have had problems with storm damage and each time I get fobbed off with some nonsense about the storm not being wet enough or the wind speed fast enough. Your claims handling makes me feel cheated. I only stay with you as your rates are cheap, presumably because you have such strong claim handling skills. As I have had to replace my roof at my own cost I shouldn’t have to make any more claims for storm damage and fingers crossed you will cover me if I have a claim in future, but I live in fear. I am far from being a satisfied customer.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Chris that is never our intention. If you would like this investigated further please send your policy details to resolve@homeprotect.co,uk. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews