Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,769 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service great price.”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you David. Zoe from the HomeProtect Team

Posted 4 years ago

“Fast efficient delivery”

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Posted 4 years ago

We aim to please! Glad we could provide you with a fast and efficient service. Zoe from the HomeProtect Team

Posted 4 years ago

“Fast and easy to setup”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“So helpful and adaptable with changing addresses and changing items on the policy.”

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Posted 4 years ago

Wonderful to hear you've found our service to be worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Do not insure with this company. They don't make clear that when you insure a high risk item such as jewellery it doesnt include losses. No where on the quote process or the FAQ's.”

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Posted 4 years ago

Sorry if you felt unsure of what was covered and what wasn't. We try to be as clear as possible in all our policy booklets with all our terms and conditions. I will share your feedback to the Sales Team to ensure we make improvements to our future service. Zoe from the HomeProtect Team

Posted 4 years ago

“A realistic quote and straight forward application process. I have not had to make a claim as yet.”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you Lynda. Zoe from the HomeProtect Team

Posted 4 years ago

“Good quote, easy to organise online, straightforward process.”

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Posted 4 years ago

It's great that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Reasonable quote so was happy to renew my policy. Very easy to deal with.”

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Posted 4 years ago

That's what we like to hear Jo! Glad we could keep your renewal nice and easy. Thanks for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

“You were cheaper than my previous insurance company you are quick and easy to use I gave 4 stars as I emailed you to post a hard copy of my policy and never got it or any response”

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Posted 4 years ago

Good news that we could provide you with a competitive policy. But I am sorry to hear you didn't receive your hard copy of the paperwork. If you could please email me your policy number I will make sure this is sent out to you. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Had to make a claim and it all went through and got sorted. No complaints”

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Posted 4 years ago

Sorry to hear you had to make a claim, but I'm pleased we were able to help get it sorted for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Good website and pricing”

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Posted 4 years ago

Thank you for your five star review and feedback on our website - it's greatly appreciated. Zoe from the HomeProtect Team

Posted 4 years ago

“I found HomeProtect to be very helpful and efficient when taking out my policy. They answered the phone quickly and I was immediately speaking to someone who could help me. The policy also came in at an excellent price compared to competitors”

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Posted 4 years ago

We pride ourselves on the service we provide and it's great to hear that you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Been with the company for at least 6 years, never had any issues. Staff are polite & helpful.”

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Posted 4 years ago

Thank you for sticking with us for 6 years, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“It is a reasonable price for the service provided. My plan did increase on the renewal date but not by a massive amount.”

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Posted 4 years ago

Thank you for sticking with us for another year, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent value and service”

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Posted 4 years ago

Lovely to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick easy”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Maria. Zoe from the HomeProtect Team

Posted 4 years ago

“Got best quote from home protect through compare the market site. As soon as I called they had my info and quote. Payment made over the phone..no pressure to add on extras..certificate emailed to me immediately. All done in 10mins..excellent service”

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Posted 4 years ago

We aim to please! Thank you for your five star review, we're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“Not sure I'd use these guys again”

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Posted 4 years ago

Sorry to hear we've disappointed you in some way. If you would like me to look into this please email me your policy details and I will investigate it further. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Policy to suit my needs and easy to deal with for competative rates. Which is why I renewed my policy”

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Posted 4 years ago

Great news that you've picked us again for another year. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“HomeProtect provided me with tenant contents insurance for a good price when no other company would because I lived in a ‘large’ house of 6+ people. Would recommend”

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Posted 4 years ago

Lovely to hear that we could tick all the boxes for you. Thank you for your recommendation we really do appreciate it. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,769 reviews