Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, no fuss service and approach. All good!”

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Posted 4 years ago

A no fuss, simple service is what we want all our customers to experience and I'm so pleased you had that experience. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew and excellent value.”

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Posted 4 years ago

Glad that we were able keep everything quick, simple and competitive for you Jonathan. Zoe from the HomeProtect Team

Posted 4 years ago

“The company is easy to contact and value for money”

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Posted 4 years ago

I'm pleased to find you've got a five star service from us Wale. Zoe from the HomeProtect Team

Posted 4 years ago

“easy to set up, no contact with customer services yet but fingers crossed it will be ok!”

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Posted 4 years ago

We like to make things as straightforward as possible for our customers, so I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“My experience with this company was fine I do believe if a customer does not claim the should be rewarded”

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Posted 4 years ago

Thank you for taking the time to leave us a five star review Sandra. Zoe from the HomeProtect Team

Posted 4 years ago

“Never increases by much year on year!”

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Posted 4 years ago

Glad we could be so competitive for you. Thank you for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

“Only just taken policy out, but very reasonably priced, easy to follow with some additional ‘top ups‘ (eg insuring my keys) which I liked and added on. Hopefully my interaction will just be policy renewal!”

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Posted 4 years ago

Fingers crossed you'll never had to make a claim Jo, but thank you for choosing HomeProtect to be there if we're ever needed. We're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“I’ve had my insurance with Home Protect for several years as they’re one of the few insurers that cover houses with more than 5 bedrooms. The premium has always been very reasonable and the one time I had to make a claim I was very happy with the service.”

Helpful Report

Posted 4 years ago

Such great news to hear that you would recommend us, we really do appreciate it. Thank you for taking the time to leave us a good review. Zoe from the HomeProtect Team

Posted 4 years ago

“Competitive pricing during renewal.”

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Posted 4 years ago

Glad we could be so competitive for you Catherine. Thank you for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

“1 st class service”

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Posted 4 years ago

Brilliant to hear found our service to be 1st class - we aim to please! Thank you for the great review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very comprehensive, yet easy to use website to give us the confidence our home is covered at a good price. Thanks again!”

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Posted 4 years ago

We like to make things as straightforward as possible for our customers Rachel, so I'm pleased you found our website easy to use. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to take out insurance and renew my policy. Went through in detail to make sure I know what was included in my cover.”

Helpful Report

Posted 4 years ago

A no hassle, easy service is what we want all our customers to experience and I'm so pleased you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Customer service was good. Transaction was smooth. Pricing was competitive and better than my previous insurer.”

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Posted 4 years ago

Great to hear we could tick all the boxes for you Jenny. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“To know that your home is covered by home insurance, makes going out stress free”

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Posted 4 years ago

Glad we could take the stress out of insurance for you Michelle. Zoe from the HomeProtect Team

Posted 4 years ago

“All done via the phone, even simply updating card details cannot be done online, so have to wait on hold during opening hours. Once through, staff were helpful.”

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Posted 4 years ago

Thank you for you feedback regarding our online offering. I will ensure that this is shared with the Digital Team for future improvements to our service. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy and clear to apply for the policy and what cover is included.”

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Posted 4 years ago

Easy and clear - just as it should be in our eyes! And we're glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Customer service was good and letters sent out promptly.”

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Posted 4 years ago

That's what we like to hear! I'm pleased you've had a great experience with us Kate. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent Customer Service the gentleman I spoke to was very helpful, courteous and he was able to help with my issue”

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Posted 4 years ago

We pride ourselves on the service we provide, and I'm so pleased the agent you spoke with was helpful lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to understand way of taking out buildings and contents insurance and making a great saving during the process.”

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Posted 4 years ago

Great to hear that we were able to take the hassle out of insurance for you Robert. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent customer service and polite staff. A great saving on insurance and easy enough to complete.”

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Posted 4 years ago

That's what we like to hear! I'm pleased you've had a great experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews