Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cost of my home insurance was very competitive and the process of purchasing insurance from Home Protect was easy and smoothly achieved.”

Helpful Report

Posted 3 years ago

We're happy to hear you've had a seamless experience with us Carol. Zoe from the HomeProtect Team

Posted 3 years ago

“Comprehensive cover at a very competitive price was sourced with maximum efficiency. I am very pleased with the product.”

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Posted 3 years ago

We aim to please! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Competitive pricing. No issue with renewal (or price hike like most other insurers). Rang once with enquiry which was answered courteously and efficiently.”

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Posted 3 years ago

It's wonderful to read that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Competitive price for comprehensive coverage. The cost of automatic renewal went up unfortunately even during COVID-19 which was unexpected. Overall, no problems.”

Helpful Report

Posted 3 years ago

We appreciate your feedback with regards to your pricing for cover. It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Glad we could provide comprehensive cover for you in the end. Zoe from the HomeProtect Team

Posted 3 years ago

“Very efficient and cost effective!”

Helpful Report

Posted 3 years ago

Efficient and cost effective is just as it should be in our eyes - and we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Home Protect is one of the few companies I've come across that only increase premiums each year by a small and very fair amount. Most companies, once they have you, make extortionate rises.”

Helpful Report

Posted 3 years ago

Thank you for your review Maggie. We really do value our customers and try to be as competitive as possible. Zoe from the HomeProtect Team

Posted 3 years ago

“Comprehensive cover at a competitive price. All done online, documents sent by email. Easy to arrange and read full policy online.”

Helpful Report

Posted 3 years ago

We like to keep things as easy as possible for our customers, so your review is wonderful to read - thank you! Zoe from the HomeProtect Team

Posted 3 years ago

“Great competitively priced buildings insurance, surprised there wasn't a extortionate price hike with renewal policy either.”

Helpful Report

Posted 3 years ago

Glad to read we could be so competitive for you. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Quick and easy to get a quote. Good price. Simple online payment.”

Helpful Report

Posted 3 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree David. Zoe from the HomeProtect Team

Posted 3 years ago

“Process very slick and easy”

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Posted 3 years ago

Glad that we could take the hassle out of insurance for you Nicholas. Zoe from the HomeProtect Team

Posted 3 years ago

“Customer service was great , an very helpful and efficient”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's great to read you've had a helpful and efficient experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“Absolute disgrace handling of my claim! Full of empty promises, customer service the worst i have ever encountered”

Helpful Report

Posted 3 years ago

It's always disappointing to know we've been unable to meet the expectations of any customer. We're really sorry your claim wasn't covered on this occasion. Zoe from the HomeProtect Team

Posted 3 years ago

“happy to recommend. Did all they could to get me the best quote and were very helpful on the phone”

Helpful Report

Posted 3 years ago

Your recommendation means the world to us, we really do value our customers. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy and reliable service”

Helpful Report

Posted 3 years ago

Easy and reliable - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Found them through compare the meerkat originally needed help when transferred to the site and found a very helpful lady and then a man, it was getting near closing time but got everything sorted for me before they changed shifts, giving me a good nights sleep with it being all sorted out.”

Helpful Report

Posted 3 years ago

Good to hear we've been able to give you peace of mind Lynda. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Found it simple and effective to renew. Would recommend as I've not had a problem and found it very easy from start to finish. Very reasonabley priced”

Helpful Report

Posted 3 years ago

Glad to hear that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“I called to add my new Electric Bicycle as a listed item. £33 quoted. The sales guy did not know what I would be paid if my £800 was stolen. I was eventually trasfered to a lady who told me I would get the value, whatever that means. I then askes to be transfered back to renewals. But sadly after waiting for 15 mins I was cut off. I did not get a chance to call back so the insurance automatically renewed but sadly my electric bike was not included. So sadly im bit nervouse to leave my bike if I go out on it. Otherwise im happy enough with the insurance but never make a claim.”

Helpful Report

Posted 3 years ago

Sorry to hear you've had some trouble getting in touch with us. You can add items to your existing contents insurance policy and increase your level of cover for other items by contacting our Customer Services team. Please note that there may be an additional premium amount to be paid. Zoe from the HomeProtect Team

Posted 3 years ago

“Very happy with home protect , easy on line set up and good price Thankyou”

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Posted 3 years ago

Thank you for your positive feedback Claire. It's great that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“This is my first year with HomeProtect and have only had the policy for about a month. What I can say is that although there are a huge selection of providers with similar policies, HomeProtect gives me the provision I want at a very good price. Once selected, ordering on the website was very straightforward and simple with documents sent online. To date I have absolutely no complaints and will certainly hope to remain with them in the future.”

Helpful Report

Posted 3 years ago

A no hassle, straightforward service is what we aim to provide our customers with, so it's great to read you've had that experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“So far they have been very helpful, communication has been excellent.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. It's great to read you've had a service worthy of five stars from us. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews