Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,803 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great easy to use site, policy bought with confidence”

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Posted 1 year ago

Great to see you had a hassle free experience with us. Thanks, Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to navigate Web address and value for money”

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Posted 1 year ago

We like to make your journey easy! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Very simple process and good customer service”

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Posted 1 year ago

We aim to please Melissa! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Very disappointing that in these financially tough times for customers, the affordable monthly payment comes with a 25%, yes 25% interest fee! Shame on you homeprotect for making life, just that bit harder.”

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Posted 1 year ago

Sorry to hear of your disappointment, I have passed your feedback on to the relevant team. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I checked Home Protects renewal charge against other insurers and they remained to the most competitive. We have also had a very good experience whenever we've needed to talk to a human on the phone about our cover.”

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Posted 1 year ago

We like to stay loyal Pip! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Great service. Very helpful and were efficient enough to keep reminding me I’d forgotten to renew. Will definitely use them next year!”

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Posted 1 year ago

That's what we like to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Problem with payment card was sorted in a 15 minute phone call by a very helpful person.”

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Posted 1 year ago

Glad we could help Julie! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Please do not solicit this company's services. You would be left deeply disheartened and upset. I had my bag stolen next to me while having a post work drink with a colleague, all recorded on CCTV and reported to the police. It has been 3 months so far waiting for compensation for my Mac which was inside the bag. I was told the company was waiting for the police report, only to find months later that the company did not consider this as a theft only after giving them a call. No such request to the police had been made for months. I was then asked to contact the pub and obtain the cctv footage, which the establishment declined as it can only be provided directly to the police. I have beeb misinformed, stalled and spoken down to so many times. The worst service I have ever experienced.”

Helpful Report

Posted 1 year ago

Sorry to hear this Ivan. I have escalated this with the claims team and requested they contact you, Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I have rain pouring through the roof but Home Protect don't class it as an emergency!! Its coming through a light fitting of all things!! It's been a week already. Completely unreliable to protect you when you need it.”

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Posted 1 year ago

Sorry to hear this. If you could send your policy details to resolve@homeprotect.co.uk we can escalate this for you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“The quote to renew the Home Insurance was reasonably acceptable and better than most others”

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Posted 1 year ago

We like to stay loyal Peter! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very competitive quote and easy to deal with”

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Posted 1 year ago

That's our aim Kenneth! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“When contacting about renewal of policy and changes I needed to make to my policy staff I spokevto were extremely helpful courteous and polite.”

Helpful Report

Posted 1 year ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to use. Efficient and speedy response when setting up my insurance. Hoping I won’t have to be in contact with claims. Thank you for a fair and good price.”

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Posted 1 year ago

Great to hear you had a 5 star service from us! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“thank you Homeprotect for helping me find the right insurance that I really needed and I am very Happy you could do this for me as other insurance companies failed failed me and and did not ask me the right questions as they should have done Now Ian really pleased and Happy now with you,”

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Posted 1 year ago

That's what we like to hear John! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I found the policy on a compare site...I had a few questions so contacted them direct. The person answered my questions in a satisfactory manner and I completed the paperwork over the phone. I received documents very promptly. I am content to give a 5 star rating. I have not made a claim so cannot comment on claims handling.”

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Posted 1 year ago

Great to hear you had a 5 star experience with us Paul! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Excellent Service and great value for money”

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Posted 1 year ago

Excellent to hear Ian! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“After suffering a subsidence claim my previous insurance company turned me down at renewal but Homeprotect were extremely helpful to me.”

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Posted 1 year ago

We strive to offer cover that others can't Carol! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I have been with Homeprotect for 4 years now simply because they did'nt 'jack up the price' in the way other companies did if you stayed with them. Luckily I have never made a claim but I have confidence in the company as being fair and decent.”

Helpful Report

Posted 1 year ago

We like to stay loyal to our customers! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I was given adequate notice to change anything before continuing with Homeprotect. Paperwork is easily understandable and the price of renewal was fair.”

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Posted 1 year ago

Great to see you had a 5 star experience! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Excellent , easy to deal with and a good price”

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Posted 1 year ago

Excellent to hear you had a 5 star experience with us. Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,803 reviews