Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and quick as well with more coverage than I needed at a price I can afford. Home contents insurance affordable too and easy to use.”

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Posted 1 year ago

We are thrilled to see you have had a 5 star experience from us Brian! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Excellent professional easy to use service from Start to finish”

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Posted 1 year ago

That's great to hear Jason! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“I contacted Homeprotect after difficult discussions with my then Insurer. Homeprotect were very helpful and dealt with my enquiry very quickly and at a sensible price.”

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Posted 1 year ago

We are always happy to help Peter! Thank you for your brilliant feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Good service, competitively priced.”

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Posted 1 year ago

Good to hear Stephanie! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“The strap line insurance is very seductive but the cover you need is on a par with other insurers. Happy either the price and the automated service.”

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Posted 1 year ago

Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Good service prices fair.”

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Posted 2 years ago

We strive to offer the best cover around all without breaking the bank! Thanks Jim for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Easy to renew & easy to contact the company”

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Posted 2 years ago

Thank you for you're excellent feedback Chris! Angela at The Homeprotect Team.

Posted 2 years ago

“Excellent pricing, quick and easy process to renew and great cover.”

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Posted 2 years ago

We aim to please David! Great to see you have had a 5 star experience with us, Angela at The Homeprotect Team.

Posted 2 years ago

“Excellent value, very competitive pricing and easy to understand documentation. Thank you”

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Posted 2 years ago

That's what we like to hear Liz! Thank you for your 5 star review, Angela at The Homeprotect Team.

Posted 2 years ago

“Good price and good customer support team.”

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Posted 2 years ago

We're thrilled to see you have had a 5 star experience with us Dinesh! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Renewed my policy and offered a competitive quote. Would have preferred a call to discuss upon renewal and before payment was taken.”

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Posted 2 years ago

We like to stay loyal! Thank you for your feedback, I have passed this on to the relevant team for improvements. Angela at The Homeprotect Team.

Posted 2 years ago

“I had no reason to question the revised quote. The renewal was easy. Just has it should be”

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Posted 2 years ago

Great to see you have had a 5 star experience. Angela at The Homeprotect Team.

Posted 2 years ago

“Can’t say how they react if there’s a claim but I managed to insure the same property twice and they sorted it out efficiently and refunded the money immediately!”

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Posted 2 years ago

We are always happy to help Fiz! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Be careful if you try and make a claim they use every trick in the book to not pay out I was burgled and claim for £1200 and they said I was under insured and had to pay excess on stolen items under contents and excess for damage to doors and locks because in their opinion my house was worth more than I had said ??? Avoid at all costs they will not pay out in a claim”

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Posted 2 years ago

Sorry to read of your disappointment Jon. If you would like us to investigate this further, please send your policy details to resolve@homeprotect.co.uk. Thanks Angela

Posted 2 years ago

“Great service, very easy and quick to set up house insurance.”

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Posted 2 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Helped me sort out the details”

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Posted 2 years ago

We aim to please! Thank you for your feedback review. Angela at The Homeprotect Team.

Posted 2 years ago

“We decided to renew again with HomeProtect but needed to make some amendments to our policy. This was easy to do over the phone with a very helpful adviser, the whole process was very straightforward.”

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Posted 2 years ago

We are always happy to help! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Customer service are friendly and helpful, and able to answer my questions”

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Posted 2 years ago

We are always happy to help! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Simple easy renewal that has taken the stress out of looking for new home insurance. Well done homeprotect.”

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Posted 2 years ago

We like to make your experience a 5 star one Mark! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Woeful. Had a burst pipe upstairs, water everywhere. Phoned it in, promised an engineer with 4hrs. No one arrived so phoned back after 4.5hrs to be told the engineer said he could no longer come out and asked if I knew any local plumbers (!!!). End result, kitchen ceiling cracked and bowing with water spreading towards main breaker board. No heating, no water and no idea what I’m going to do. Awful service.”

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Posted 2 years ago

Sorry to hear this James, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested that someone contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,692 reviews