Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a reasonable price for the service provided. My plan did increase on the renewal date but not by a massive amount.”

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Posted 4 years ago

Thank you for sticking with us for another year, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent value and service”

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Posted 4 years ago

Lovely to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick easy”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Maria. Zoe from the HomeProtect Team

Posted 4 years ago

“Got best quote from home protect through compare the market site. As soon as I called they had my info and quote. Payment made over the phone..no pressure to add on extras..certificate emailed to me immediately. All done in 10mins..excellent service”

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Posted 4 years ago

We aim to please! Thank you for your five star review, we're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“Not sure I'd use these guys again”

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Posted 4 years ago

Sorry to hear we've disappointed you in some way. If you would like me to look into this please email me your policy details and I will investigate it further. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Policy to suit my needs and easy to deal with for competative rates. Which is why I renewed my policy”

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Posted 4 years ago

Great news that you've picked us again for another year. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“HomeProtect provided me with tenant contents insurance for a good price when no other company would because I lived in a ‘large’ house of 6+ people. Would recommend”

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Posted 4 years ago

Lovely to hear that we could tick all the boxes for you. Thank you for your recommendation we really do appreciate it. Zoe from the HomeProtect Team

Posted 4 years ago

“Helpline seems to have a fast response time. I took out a renewal of my contents insurance. Fast answers to my renewal questions, easy set up and addition of extra items to be covered. All went smoothly. Like that the policy documnets are all on email so no paper wasted.”

Helpful Report

Posted 4 years ago

Thank you for your five star review. Great to hear that we could keep your renewal nice and easy. Thanks for sticking with us. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to set up”

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Posted 4 years ago

That's what we like to hear! Glad we could keep it easy for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to set up so far so good.”

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Posted 4 years ago

We like to keep things as easy as possible for customers and I'm glad you've had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service. Very helpful. Best price!!”

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Posted 4 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Simple renewal process”

Helpful Report

Posted 4 years ago

We like to keep things nice and simple for our customers, and I'm glad you've had that experience with your renewal. Zoe from the HomeProtect Team

Posted 4 years ago

“As a first time customer, I found Home Protect to be a very professional and helpful Company to deal with, who also outlined key areas of the type of Insurance, I would require for the type of Property I intended to and finally Insured.”

Helpful Report

Posted 4 years ago

Lovely to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“This was my first year with HomeProtect and I was impressed by the efficiency that my application was dealt with, and also the price of the policy”

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Posted 4 years ago

Great to hear that you've had a good experience with us so far. Thank you for your picking HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“Pleasant staff, upfront and easy to deal with.”

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Posted 4 years ago

We pride ourselves on the service we provide, so I'm thrilled that that staff you spoke to were pleasant. Zoe from the HomeProtect Team

Posted 4 years ago

“Was easy to set up and I even had my query dealt with a couple of days after Was a very fast service”

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Posted 4 years ago

Delighted to have you as a customer, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent product at a very competitive price”

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Posted 4 years ago

Glad we could be so competitive for you Dave. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“This is my second year with home protect. They have been the cheapest quotes both years running. Was easy to apply first time round and they sent remind when the insurance was due to run out. Quick and easy to stay with them.”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Samantha. Zoe from the HomeProtect Team

Posted 4 years ago

“Having non-standard build limits my choices for buildings insurance. I’ve been with Home Protect since 2016 as each year they have provided the best value quotes and seamless customer service.”

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Posted 4 years ago

Brilliant to hear we could tick all the boxes for you. Thank you for your loyalty and sticking with us. Zoe from the HomeProtect Team

Posted 4 years ago

“Got a quote for Home Protect on a comparison website which was cheaper than the one quoted directly on its website. Called customer service and got it at the cheaper price. It had a promotion if bought on its website which I did and I am still waiting for the vouchers.”

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Posted 4 years ago

Glad we could be so competitively priced for you. Thank you for leaving a top mark review. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews