Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,804 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although we have not made any claims it seems straight forward enough. We were happy with the policy literature we received.”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Most of these reviews are reviews on the customer side, I actually worked on the frontline in Customer Services and 1 sales call over 6 weeks on a remote working form home basis in Sheffield. Avantia Insurance/HomeProtect, 1 is a trading style of Avantia Insurance. They use Webhelp/GoBeyond Partners. I am not really impressed with the reviews I have seen anyway but my online training group was more like the Bash Street Kids than a professional group of candidates giving their all in 6 weeks. It was a nightmare. The Reed Screening company lost my character Reference and had to ask for it again. I asked what happened to the first one, possible data breach, sent somewhere else, misplaced file. They stayed silent, never put anything in writing for 4.5 weeks. If we look at the assumption that a Nutritionist what goes in gives you the results outside. A construction company using bad materials. I have been a Business Development Manager 10-15 years of telephone sales, clarity of voice, control a call, a smooth reading voice for the insurance scripts, I would say 4/5 of us out of 14 had that. Fast food workers, students, care workers and we lost 4 in first few weeks. They just want you to get through the course and a body on the line even if they are not up to standard in my opinion. I would have taken on 6 if senior management. I heard swearing down the training line, some candidates were non existent in training, swearing, 1 was doing the home remote working and in a car with stereo playing. WEBHELP have a look at their ratings online and Avantia/HomeProtect trust this company to deal with their training/candidate selection. I feel sorry for the insurance customers long waiting queues on line, lower quality advisors I truly can say getting through to Accounts was the worst (transferring customers), but override team, Referrals, Renewals and calls taking 1 hr plus I now know why. Finally, I they found a reason to get rid of me, my delivery from Webhelp computer equipment in a battered box. I will say 1 final thing for a the advisors its a 6 week course which is never enough, it takes years to master the role (Customer Services) but at least match the candidates. The lady trainer had no control of group at all.”

Helpful Report

Posted 3 years ago

“Signing up for a policy with Home Protect was easy and quick. The first time all it took was a single telephone call; renewal was even easier - just a quick exchange of emails! Their policy is easy to read and understand and, most importantly, it is also very good value for money.”

Helpful Report

Posted 3 years ago

We like to make your journey with us as easy and hassle-free as possible. Thanks for your 5-star review Don! Angela at The HomeProtect Team.

Posted 3 years ago

“Very helpful. Just make sure things are listed as a specific item and you keep all your receipts otherwise you can not claim!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

“A good price, hence three stars, but a very tortuous process. Because I run a small business I had to speak to someone in person, which was fine, but then I wanted to compare prices before I went ahead. None of the details of my quote, including the price, were saved, waiting times on hold were dreadful, I was promised a call back which never happened, most people I spoke to were helpful when I eventually got through, but one didn't have a clue. Policy details were not emailed out straight away as promised. The whole process meant me spending most of two days queuing on the phone. Just not acceptable.”

Helpful Report

Posted 3 years ago

Sorry to hear of the experience you have had that is not the level of service we would expect you to receive. I have passed your feedback onto the relevant team. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Very friendly over the phone but couldn’t accurately capture some property characteristics. Was proactive to call back on the same day once clarified.”

Helpful Report

Posted 3 years ago

We like to make sure you are covered correctly. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good product at a reasonable price. Provides the insurance I require.”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Superb company for a person with a criminal conviction to get insurance with. They treat you like a human being unlike some other insurers. Good price and competitive given my background”

Helpful Report

Posted 3 years ago

We strive to offer cover that others can! Thank you for your 5 star review were thrilled we could help you. Angela at The HomeProtect Team.

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“So far so good - not had to make a claim, and that will be the real test if I have to - but so far the process has been simple.”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim Chris! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy website, user friendly, great prices, done in a flash and can add or take away extras you do or don't need.”

Helpful Report

Posted 3 years ago

We like to make your journey easy Dawny! Great to see you had a 5 star experience. Angela at The HomeProtect Team.

Posted 3 years ago

“Disgusting. Had a claim in since September for a leak. You pulled my floorboards up and took plaster of the walls to dry it off. Took the drying machines away. Then nothing and have left me out of pocket for the drying machines that were used 24hours 7 days. I was promised an electricity refund. Nothing. My plans to have a family Xmas in this room look like they have gone. Wouldnt touch these with a bargepole after this. Still no contact even though have messaged them.”

Helpful Report

Posted 3 years ago

We're sorry to read of your disappointment that is not the level of service we would expect you to receive. We have escalated this to the claims manager and requested they contact you. Angela at The HomeProtect Team.

Posted 3 years ago

“Straightforward, great price and cover, easy to tailor to your needs.”

Helpful Report

Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I haven’t had a bad experience but have paid a lot of money for the Policy, after becoming bereaved and not confident to make a change to what is in place. Friends tell me it is double what they pay. Maybe next year I will be strong enough to negotiate.”

Helpful Report

Posted 3 years ago

Were sorry for your loss. we are always happy to discuss any changes that may bring your price down. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“You can tell more about a company when things go awry than when all goes to plan. HomeProtect’s customer service dealt efficiently and politely with my concerns and so redeemed my full faith in their business. The policy I have with them is highly price competitive and their approach markedly more flexible than their competitirs. Once again I was happy to renew with them.”

Helpful Report

Posted 3 years ago

We're thrilled we could help you Ian! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“My policy renewal went really well. One improvement would have been an email acknowledging completion of the process, online works well so happy overall”

Helpful Report

Posted 3 years ago

Thank you for your feedback we have taken this on board. If you're happy we're happy! Angela at The HomeProtect Team.

Posted 3 years ago

“First time I used compare the market with my daughter found it very clear and informative covering most situations and a good price”

Helpful Report

Posted 3 years ago

We aim to please Jennifer! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Have used this company for several years now. Always very helpful if you need to contact them. Would definitely recommend them.”

Helpful Report

Posted 3 years ago

That's great to hear! We're always happy to help! Angela at The HomePfrotect Team.

Posted 3 years ago

“Having booked my insurance through home protect we were very happy with the support and professional manner that I was dealt with. I have no hesitation of recommending Homeprotect.”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,804 reviews