Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service, quick and easy to use!”

Helpful Report

Posted 3 years ago

Great to hear Mr. Ashman! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Professional competitive service. Staff very courteous and helpful. My second year of taking out insurance with HomeProtect.”

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Posted 3 years ago

Were always happy to help! Welcome back for another year! Angela at The HomeProtect Team.

Posted 3 years ago

“Looking around for competitive home insurance quotes for our holiday home, there are not many to choose from. We have used Home Protect for several years snd have found them difficult to beat on price as they are so competitive. The sales staff we have spoken to have always been friendly and helpful. Highly recommended”

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Posted 3 years ago

We strive to offer cover that others cant and at a great price too! Were thrilled we exceeded your expectations again! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“It gives me peace of mind noing I'm covered at a reasonable price”

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Posted 3 years ago

That's what we like to hear Julie! If you're happy were happy! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Good renewal cost, I couldn’t find anything cheaper elsewhere. Easy and quick renewal process.”

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Posted 3 years ago

We aim to offer the best prices and stay loyal to our customers so its great to see you got just that! Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“I wish I had checked prices with other insurers as they are very expensive this year and I just let it roll on , it seems there is no loyalty with staying with them , I definitely won't be with them next year for my building insurance nor will my wife who pays for the contents lnsurance”

Helpful Report

Posted 3 years ago

Were sorry to hear of your disappointment Greg that is never our intention. We do aim to offer the best prices we can each year. If you need to make any changes to the policy that may bring the price down please send your policy details to resolve@homeprotect.co.uk and well be more than happy to help you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Used an online compare site to find best deal on home insurance. Found Home Protect which was the best deal for the same insurance as previous year saving us £20 a month! Happy customer!”

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Posted 3 years ago

We aim to please! Were thrilled to have you join us. Thanks Angela at HomeProtect Team.

Posted 3 years ago

“Easy to arrange and cover live immediately!”

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Posted 3 years ago

We like to make your journey easy! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to arrange online and customer service very helpful when I had to amend my policy unexpectedly.”

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Posted 3 years ago

We like to make your journey easy Simon! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very courteous customer relations guy who was also helpful”

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Posted 3 years ago

That's what we like to hear! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Great service & amazing price! Very much more affordable than my previous insurance company for slightly better cover. Definitely recommend to everyone.”

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Posted 3 years ago

We aim to please! Thank you for your great feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“First time I have used this company. Efficient helpful and transparent service”

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Posted 3 years ago

You wont be disappointed Steve! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“The lady helped me she was very helpful and even waited while I got my reference number”

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Posted 3 years ago

Were delighted you had the pleasure of speaking with Kerryann. Well be sure to pass your feedback onto her Natalie. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“good response to our claim, delayed by covid and could have kept us a little more informed about that.”

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Posted 3 years ago

Sorry to hear you had to claim Anna, I have passed your feedback on to the relevant team. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Great service and trustworthy”

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Posted 3 years ago

That's what we like to hear Alun! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Incredibly difficult to actually arrange any cover - the referrals team actually forgot and it was up up to the customer to do the chasing. This was eventually recognised and the service from the advisor in the referral team when I did finally get to range cover was very good……just took a long time t9 get to this point.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Ian that is not the level of service we would expect you to receive. Were delighted we managed to resolve this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Perfectly understood the urgency of our claim. Patiently listened to our dilemma.Very quickly sorted everything out for us. The only delay was in the contractor forwarding his quote. He sent in his video and quote but it was mislaid.”

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Posted 3 years ago

Sorry to hear you had to make a claim John. Thank you for your 5 star review were thrilled we could take the stress away from you. Angela at The HomeProtect Team.

Posted 3 years ago

“Contacted customer services 3/4 weeks in advance, as I was going to be away at renewal. No information about renewal was available. Representative said she would arrange for documents to be sent by email instead of post nearer the time. This never happened. Consequently I was forced to allow auto-renew to go ahead, and accept the usual loyalty price-hike.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment that is never our intention. I have passed your feedback onto the relevant team and emailed your documents to the address we have on file. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Quick and friendly response to minor query on renewal”

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Posted 3 years ago

We always aim to please! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick efficient online application, Despite trying to call to speak with someone, I never got through. Still waiting on the insurance paper work via post Thank you”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please can you send your policy details to resolve@homeprotect.co.uk and I will send your documents to you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews