Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,828 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and easy service 5*”

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Posted 5 years ago

“Very helpful when I called up to change my insurance”

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Posted 5 years ago

“I went to Home Direct as good reviews and my existing insurers had made big increase to the premium without any claims. Great service and quick and easy to deal with. Big savings on the premium from my previous Insurers and they included cover that I was not previously getting. So all in all very pleased so far.”

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Posted 5 years ago

“Seems pretty good, all very nice”

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Posted 5 years ago

“I was being penalised by my previous insurance company, whom I had been with for many years, due to being a victim of malicious damage and had to make some claims for smashed windows. Home protect took these claims into account and their loss adjusters added the necessary clauses into my cover. The happy part that put a big smile on my face was that Home Protect were very much cheaper than my previous insurers, even though I had many years of no claims bonus. Home Protect were also more reasonable than another I compared them with. The service I received when applying to Home Protect was very courteous. Thank you”

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Posted 5 years ago

“Always the best option when comparing insurance quotes.”

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Posted 5 years ago

“All handled very well on line. Had insurance from you before and was happy with that too.”

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Posted 5 years ago

“Very efficient, good price and when I needed to amend the person I spoke to on the phone was very helpful”

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Posted 5 years ago

“Great home insurance, good value and would recommend to anyone.”

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Posted 5 years ago

That's great to hear you are a happy customer! If you'd like to join our refer a friend program you can do so here https://www.homeprotect.co.uk/refer-a-friend - Thanks, Libby - the HomeProtect Team

Posted 5 years ago

“Helpful sales team. Hopefully the same will be true if I need to make a claim.”

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Posted 5 years ago

“I was able to take insurance out online hassle free, seemed to be cheapest quote I got so happy with that, hopefully that won't reflect on having to make a claim, if I have too”

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Posted 5 years ago

“All my needs were covered with easy to use online service”

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Posted 5 years ago

“Process was simple and stress free.”

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Posted 5 years ago

“Uses fake reviews to draw in customers this insurance is as useful as PPI. Just try making a claim. I complained to a different review site compliance team that there were is no reviews of people having a easy claims process. All reviews were of people taking out or renewing their policy & seemed fake, the very next review on the site was of someone making a claim and all going smoothly, I have read historic reviews of this company and find this latest review very unlikely buyer beware of this company”

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Posted 5 years ago

“I haven't had to make a claim but taking out the policy was simple enough”

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Posted 5 years ago

“I paid for my home insurance, as normal, in August. I cancelled it in September and was told the money would be back in account. It is now mid-January and I have spoken to them in order to get my money back but to no avail. I'm getting a little bored of this now! Don't bother - just find a reputable company. I did have M&S, which was superb but I believe they moved their insurance to another company so I had to move too.”

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Posted 5 years ago

“I haven't had to make a claim so can't comment on that aspect of the firm, but taking out the insurance was easy and communication has been appropriate and very good.”

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Posted 5 years ago

“Good level of cover for a reasonable price. Staff very helpful.”

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Posted 5 years ago

“Haven’t had to call since taking policy out but staff I dealt with when taking out policy were friendly and helpful. Don’t have any negative things to say.”

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Posted 5 years ago

“Professional friendly staff, competitive price.”

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Posted 5 years ago

Homeprotect is rated 4.4 based on 2,828 reviews