Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Had a change to my details on my quote, called them up, got a cheaper price and all set up within 5 minutes. Polite and helpful guy on the phone and pleased with a good price all speedily sorted!”

Helpful Report

Posted 4 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to deal with and renewal premium better than cost comparison sites!”

Helpful Report

Posted 4 years ago

We like to keep things as easy as possible for our customers, so your review is music to our ears! Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent service abs very competitive could not be happier”

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Posted 4 years ago

We aim to please Paul! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“All the things needed for my take on Home insurance covered looked at usual comparison sites Home protect is up there with all the front runners but the winner for me”

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Posted 4 years ago

Thank you for picking HomeProtect. It's wonderful to read we're winner's for you Lewis. Zoe from the HomeProtect Team

Posted 4 years ago

“The quote was good and tailored to my needs. The forms were easy to compete and the whole process was quick .”

Helpful Report

Posted 4 years ago

I'm glad that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Web site easy to use and straight forward and most importantly great price”

Helpful Report

Posted 4 years ago

I'm glad that we could tick all the boxes for you Mick. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Renewal process straight forward, cost offered competitive in today’s market.”

Helpful Report

Posted 4 years ago

Thank you for sticking with us for another year. I'm really pleased we were able to be so competitive. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and easy to renew.”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree Michael. Zoe from the HomeProtect Team

Posted 4 years ago

“Straightforward and met my needs”

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Posted 4 years ago

A straightforward, no hassle, service is what we like to provide, and it's brilliant to hear that we've lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent advice and a straight forward website to use. No problems and a very good competitive price.”

Helpful Report

Posted 4 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy and simple to understand and do online. Best price compared to others for my home insurance.”

Helpful Report

Posted 4 years ago

Easy and simple - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“All very smooth. No reservations at all.”

Helpful Report

Posted 4 years ago

We aim to please! Wonderful to see you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Awful company”

Helpful Report

Posted 4 years ago

Sorry to read we've disappointed you in any way Paolo. If there's anything I can do to put this right, please do email me your details and I will see what I can do to resolve an issue that you have. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Take your premiums each month, don't pay out on valid claims, communication is extremely poor, would never use again”

Helpful Report

Posted 4 years ago

I'm sorry to read that we've disappointed you Lesley. I've responded to your Tweets and I hope this helps resolve your issue. Zoe from the HomeProtect Team

Posted 4 years ago

“Took out a policy 24th December 2020 for an HMO property, paid just over £1,600.00 in full as one payment. very poorly explained, I asked for policy details in plain English showing me exactly what I’m covered for and the booklet explaining exactly what cover I have to be posted to me. Did not receive any booklet and everything is not clear online.”

Helpful Report

Posted 4 years ago

Sorry to hear that you've not received your booklet. Please email me your policy number and I will help to get this arranged for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive price for quite a complex insurance policy”

Helpful Report

Posted 4 years ago

We aim to please! Glad that we could be so competitive for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Straight forward and easy to use, met all my requirements at a fantastic price!”

Helpful Report

Posted 4 years ago

I'm glad that we could tick all the boxes for you Sarah. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very simple and straight forward with purchasing the policy”

Helpful Report

Posted 4 years ago

A simple and straightforward service is what we aim to provide our customers, so your review is music to our ears. Zoe from the HomeProtect Team

Posted 4 years ago

“We had a house fire on 21st December. We had zero support or help from this insurer. 3 weeks with no sockets in the whole house and no heating. Initially their response was ‘we can’t do anything, we are not an emergency service’, so much for a duty of care! This Wednesday a very competent electrician came out and recommended installing emergency heating immediately as a risk of frozen pipes. This had to be signed off by the insurance company and could be done immediately....... nothing again. So will call Home Protect again tomorrow followed by a call to Financial Conduct Authority.”

Helpful Report

Posted 4 years ago

I'm sorry to hear about your fire Richard. This isn't the level of service we would expect you to receive and I would like to investigate this further. Please email your policy detail and I will look into this. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Wasn’t happy that the rises significantly again without ever making a claim.”

Helpful Report

Posted 4 years ago

Sorry if we've left you disappointed in us. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,768 reviews