Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a claim for the collapse of a drainage pipe. After something like six weeks of inspections they rejected the claim saying the policy didn't cover fibre pitch pipes. I couldn't find any reference to this exclusion in the policy document. Despite many emails and promises to come back to me they haven't. I am keen to raise a complaint, but cannot find anywhere on their website to raise a complaint. On writing to customer services to try and raise a complaint they failed to respond. I will look to pursue this further.”

Helpful Report

Posted 2 years ago

We are sorry to hear of your disappointment Mike. I have responded to your email this morning and hope to get this sorted for you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“The company don't answer the phone and if they do you are not likely to be able to speak to the relevent person. When they say that they will send a urgent email and someone will phone you back IT DOESNT HAPPEN. They promise the earth, but don't deliver. The FInancial Ombudsman told them to compensate us, and it STILL DIDN'T HAPPEN. Useless company, don't waste your money with them.”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment, that is never our intention. I have escalated this with the finance team and will get back to you with an update. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“My renewal cost less from the previous year for the same cover, so am very pleased”

Helpful Report

Posted 2 years ago

We like to stay loyal! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Great it was easy and simple”

Helpful Report

Posted 2 years ago

That's what we like to hear Sara! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Didn’t even want to give 1 star here what an absolute joke weeks we have been waiting for a leak to be fixed still not sorted no clarity on the matter no contact been made chasing for hours each day I’ve been calling from 8 am this morning with nothing still problem in house is getting worse left to threat how bad damage is kitchen may need removing no downstairs bathroom we have 3 disabled family members a child with autism and a family member with terminal illness last Xmas all together in our home not to be sorted we have sent numerous emails with no help or anyone getting back to us wish I could upload The screenshots I’ve took of the waiting I’ve done today alone steer well clear what a disgrace”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment Charlotte, that is not the level of service i would expect you to receive. I have escalated this with the claims manager and requested that someone contact you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“New to this provider. in Compare the market top 3 on price, and quite easy to complete the process on line. Of course you never know the quality until a claim arises.”

Helpful Report

Posted 2 years ago

Welcome! So very pleased that you have chosen HomeProtect. Thank you for leaving a great review. Thank You, Angela at The HomeProtect Team.

Posted 2 years ago

“Impossible to get through on the phone, been on hold for two and a half hours... I mean what a joke.”

Helpful Report

Posted 2 years ago

Sorry to hear this, it is never our intention to disappoint any customer. If you can please email your details and policy number to resolve@homeprotect.co.uk I can request a colleague to call you back and resolve your queries. Thank You, Angela at The HomeProtect Team.

Posted 2 years ago

“I have only just insured with them, but they offer very comprehensive cover at a reasonable price.”

Helpful Report

Posted 2 years ago

We aim to please! Great to see you have had a 5-star experience! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Impossible to get through on the phone. Opted for call-back last friday, they rang me back then put me on hold for over 20 mins, so I had to end the call because I had somewhere I needed to be. Today I've tried again and so far I'm on 36mins wait with the most awful hold music. Emails are curt. I sent them a payment link yesterday because I just want to pay what I owe for cancelling a policy (beware of £50 admin fee). So even though I have made contact myself by email, I get another snotty message today to pay up. I'VE BEEN TRYING TO PAY YOU FOR 5 DAYS!”

Helpful Report

Posted 2 years ago

Sorry to hear this, I have escalated this with the finance team and requested for someone to contact you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“The service is top class, I have never made any claim. My renewal has always gone through without a hitch. All I can say is thank you”

Helpful Report

Posted 2 years ago

That's what we like to hear John! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very easy online service and good price”

Helpful Report

Posted 2 years ago

We like to make your journey hassle free! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Quote was easy to get, good price, very competitive and simple to sign up for”

Helpful Report

Posted 2 years ago

That's what we like to hear Clive! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Easy to renew, but the thing that made me happiest was that they didn't bump the price up like some other insurances companies I have known! Hence I will stay another year with homeprotect :-)”

Helpful Report

Posted 2 years ago

We like to stay loyal Minette! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Appalling customer service. Very difficult to cancel policy.”

Helpful Report

Posted 2 years ago

Sorry to hear this Ross. We are experiencing high call volumes at present. I can see you managed to cancel your policy today. We are sorry to see you go. Thanks for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Unfortunately the low cost reflects the low level of service. Waiting over a week for a claim with no updates at all. Waiting over 1.5h to speak to a human after annoying repetitive news and irritating announcements only to have the call dropped when I’m out through. …I certainly won’t be renewing!”

Helpful Report

Posted 2 years ago

Sorry to hear this Stewart, that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk and I will escalate this to the claims manager for you. Thanks, Angela at The HomeProtect Team.

Posted 2 years ago

“Customer service is excellent. Staff are always friendly and professional. I’ve not had cause to make a claim as yet but on present experience I believe this would be equally good.”

Helpful Report

Posted 2 years ago

You've got that right Jonathan! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“I made a silly mistake confusing your company with another, and your customer service were very understanding and polite.”

Helpful Report

Posted 2 years ago

We are always happy to help! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“I made a saving of 50% on my home insurance policy with Homeprotect. I only wished I'd chosen them earlier!”

Helpful Report

Posted 2 years ago

Better late than never Alison! We're thrilled we managed to save you all that money! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“set up a policy with home protect then within a hour I was told they couldn't cover me because they had not me the right questions so was cancelled before it started they took a deposit of me now trying to get it back in touch with them to get a refund is impossible they have not replied to any of my emails and I have trying on and off for a week to phone them they never answer I guess I will have to go back to my credit card holder to get get my payment back Good look if you have a claim with them”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment, that is never our intention. I can see you called to make amendments to your policy and we were not able to extend cover for this. I have escalated this with the finance team and requested they issue your refund. Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“First time purchaser from Homeprotect prices very competitive and encouraged by positive reviews.”

Helpful Report

Posted 2 years ago

We aim to please! Great to see you have had a 5-star experience! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,692 reviews