Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,799 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“The insurance policy is fair in the current market. Customer service however was less than pleasing. The staff who answer the calls are extremely helpful and pleasant, but beyond them it was a struggle to get action on the issue that I needed rectifying. A two week wait in the end.”

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Posted 16 hours ago

“Easy and straightforward. Very good.”

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Posted 20 hours ago

“Chose from an array of quotes from Compare the Market. Competitive price, and offered contents when I had a lodger, which many companies didn't even though I had put that in as a criteria. Simple, easy, hassle free.”

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Posted 2 days ago

“Very straightforward company to deal with.”

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Posted 2 days ago

“Very good service keen prices top servicce”

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Posted 2 days ago

“Very pleased with service from Homeprotect. Quote received quickly and details clearly explained. Good price offered with opportunity to add extras if desired.”

Helpful Report

Posted 2 days ago

“Customer service were really helpful. I was kept on the phone a long time but they kept me informed.”

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Posted 5 days ago

We are always happy to help, Michelle! Thank you for your feedback. The Homeprotect Team.

Posted 3 days ago

“So easy to set up staff are polite and reliable and know the product. Advice willingly given as regards making payments by direct debit. The price is right to and gives good value and peace of mind.”

Helpful Report

Posted 6 days ago

We’re delighted to see your 5-star review, Peter! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“It was so easy to renew my home insurance with Homeprotect and found the staff very helpful and friendly if I needed to contact them.”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 days ago

“I have been insured with Home Protect for several years now. I have contacted them on several occasions to add additional items to the policy which has been very straight forward. Thus far their renewal quotes remain competitive and I have have not had to do the usual yearly shopping around.”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“I've used the company for several years! They seem to actually value existing customers as the annual price rises are actually proportionate to the cost of living unlike some companies who don't. I will continue to use them as their performance dictates. Personally recommended 5*”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day Lloyd! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“Excellent service and great value. Easy to use the online documents. We added more cover for a smaller premium. Very happy.”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review Tony! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“started off very well, downhill after about a week, still waiting on replies, getting emails that are not relevant to my claim, and duplicating info”

Helpful Report

Posted 1 week ago

We're sorry to hear this, Sue. A complaint has already been raised on this. You will hear from the team shortly. Thanks, The Homeprotect Team.

Posted 1 week ago

“Great on price and cover levels. More competitive than most”

Helpful Report

Posted 1 week ago

That's what we like to hear, Maddy! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“contacted customer service with regards to my policy renewal, person was very helpful and answered my questions, thus I renewed my policy”

Helpful Report

Posted 1 week ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 week ago

“So far I had a lovely introduction from them. I look forward to their help”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“My electric had gone out in the downstairs part of my home only early evening (every appliance including fridge freezer was out and it wasn’t due to a storm). I telephoned requesting an urgent electrician to be sent out explaining the situation, only to be told it would probably be 48 hours before an electrician would be able to come out. If this is classed as your urgent work, I dread to think how long non urgent work takes. We ended up getting our own Electrician out. Also your prices have risen up per month appallingly, something needs to be done.”

Helpful Report

Posted 1 week ago

Sorry to read of your disappointment. I have raised this to our complaints team who will be in touch shortly. Thanks, The Homeprotect Team.

Posted 1 week ago

“Because my wife died unexpectedly we missed a payment having been solid reliable customers for years. Homeprotect terminated the policy without notice. When I realised that my house was uninsured I was given a new policy with new customer status and the premium was increased by 60%! I doubt that this will be published.”

Helpful Report

Posted 2 weeks ago

“the agent was very helpfull went though every thing with me and fairly quick she said if i need any help with any thing to ring up and if i want to add some thing i most get in touch great price and excellent cover we are very happy with every thing”

Helpful Report

Posted 2 weeks ago

Great to hear we could help you, Christine! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 week ago

“An amazing company sorted us out when we had a house break in”

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Posted 2 weeks ago

Thank you so much for your amazing review Pearl! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

Homeprotect is rated 4.4 based on 2,799 reviews