“The person I spoke to when enquiring about an additional drive on my policy was very argumentative and not very helpful. This may make me look elsewhere for my car insurance”
Hi Terry,
Thanks for your review, we’re really sorry about the poor service you received and to hear that this led to the cancellation of your policy with us. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
We've located your policy and will feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward.
Thank you for having been insured with us and I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Hi Di!
Thanks for your feedback.
It's amazing to hear that you find the website easy to navigate, and that you received the documents when you needed them!
Thanks,
Brendon, Social Media Team.
Hi Scott!
Thanks for taking the time to share your feedback.
We're so happy to hear that you found the process easy and straightforward!
Thanks,
Brendon, Social Media Team.
Hi Dorotea!
Thanks for your review.
We're so glad to hear you find the website easy to use!
If you need anything, please reach out.
Thanks,
Brendon, Social Media Team.
Hi Kiritkumar, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
“Positive - good price and policy content
Negative- Poor and confusing communication. Difficult to contact via email. Telephone calls take ages to answer.”
Hello Janet,
Thank you for your feedback, I'm sorry if you have struggled to reach us. Going forward, you can also speak to us via Facebook or X (formerly Twitter). We'll do all we can to help you. ~Theo, Social Media Team
“Use hastingsdirect.com, for my home insurance, as my current provider, renewal come in way over , what I expected to pay , use a comparison site to compare different quotes, hastingsdirect.com was very good value and competitive, as they hold my car insurance also, got a extra 10 % off , also I can log in to my Hastings account, and view both of my policies in one place, being a person of the older generation, I like to have my documents printed and sent to me , which they can do for me .”
Hi Martyn, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Downloaded and install the app immediately to ensure I was complying. I’ve still received no tab after 10 days and two separate chases.
I’m now being told my policy cancel in seven days if I don’t link my app to the tab that I’m yet to receive. I’m really not sure what I need to do, but I don’t think this is a good service given that I’ve tried to do everything I can to ensure that I get the tab on time.”
Hello Scott,
Thank you for your review, I'm sorry to read about the experience you're having. Looking at the policy, I can see that steps have been taken to help and ensure the policy isn't affected until the tab arrives. Please keep us updated and let us know if it doesn't arrive within the relevant time frame so we can help you further. ~Theo, Social Media Team
Hello Gareth, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
Hello, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Betty, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
Hello Kerry, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
