Hi Jonathan,
Thanks for your review, we’re sorry to hear you’re unhappy with the price of your renewal and we’d love to keep you as a customer.
We always try to make sure your renewal price is competitive based on details we hold about you, so if those have changed, please let us know. Our renewal prices are always the same, or better, than prices we'd offer a new customer with the same details. You’ll find more information on our website.
If your details have changed or you want to discuss your renewal in a bit more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
“I have been with them for a number of years now , never made a claim in 22 years. I have water damage in my spare bedroom and they say I'm not covered by that , fire yes water no. I have been trying to sort this out for 3 weeks, every time they don't log anything, call me back ,go through all the details with someone and then have to waste more time , going through it all again. Turns out I'm insured wit advantage , not hastings or Lloyds who I have spoken to today for over an hour to be told , oh you are with advantage. So they have taken my money for non existent cover , stay well away from these con artists, I would have had the same cover if I kept the policy fee in my pocket. Absolutely shocking !”
Hi Colin!
Thanks for your review, we’re sorry to hear you’re unhappy.
If you want to make a complaint, please fill out our online form found on our website or, give us a call on 0333 999 8904. Once we’ve logged your complaint, we’ll be in touch with you within five working days.
Thanks,
Brendon, Social Media Team
Hi Barry!
Thanks for taking the time to share your feedback.
We're glad to hear you're happy with our service.
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Christine!
Thanks for your review.
We're so delighted to hear you received a high level of customer service, and we were able to offer you a competitive price!
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
“Lovely website for an elderly person who worries about technology. Straightforward requirements for information, clear choices, and the offer of posting documents not just downloading and they arrived as expected. The app was simple to use too.”
Hi Christine!
Thanks for taking the time to share your feedback.
It's amazing to see you've given us a 5 star rating for our services!
We're so glad to hear you're happy with our online portal and the services we provide.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
“Good price and easy to arrange.
Black box/tab didnt arrive, couldnt get any help on site.
Went old skool and phoned, was on the system, on hold and talking to someone for nearly an hour.
As my daughter wasnt with me with the app on her phone an able to help.
Fisrt try today on hold for 35mins, but had to go, just on hold again lets see how long tis time.
Hopefully they wont be shut by time I get through the queue.”
Hi Daisy!
Thanks for the review.
We're so sorry to hear you haven't been able to get through to us.
If you still need to speak us and are having issues getting through, please get in touch on Facebook or X (formerly Twitter), and we can have a look into this for you.
Thanks,
Brendon, Social Media Team.
Hi Barry!
Thanks for your review.
We're delighted to see you've given us a 5 star rating for our service and our prices.
Feedback is very important to us, so if you'd like us to pass this on to the relevant colleague, please get in touch on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Christopher!
Thanks for taking the time to share your review.
We're glad to hear you're happy with us, and we were able to offer you a competitive price.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Barry!
Thanks for the review.
It's great to hear you're happy with our website.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Emanuel!
Thanks for taking the time to share your feedback.
We're so glad you were offered a competitive price and that you received a high level of customer service!
Feedback is important to us, so please contact us on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague and their leader.
Thanks,
Brendon, Social Media Team.
Hi Pasquale!
Thanks for sharing your feedback.
It's amazing to see you've given us a 5 star rating for our service and price!
Feedback is very important to us, so please get in touch on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague.
Thanks,
Brendon, Social Media Team.
Hi Melvyn!
Thanks for the review.
We're so glad you're happy with us!
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for taking the time to share your feedback.
It's great to hear you received good service, and that we were able to offer you a competitive price!
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review.
We're delighted to hear you received quick and helpful service, and we were able to offer you a competitive price!
if there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Vanessa!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our service!
Feedback is really important to us, so please get in touch with us on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague.
Thanks,
Brendon, Social Media Team.
Hi Garry!
Thanks so much for your review.
It's amazing to see you've given us for a 5 star review for our price!
It's great to hear we were able to offer you a competitive price for your insurance.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Darryl!
Thanks for taking the time to share your feedback.
We're delighted to hear we were able to offer you a competitive price and good service.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Kelly!
Thanks for your review.
It's great to hear you're happy with our service, and we were able to offer you a competitive price.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
