Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Found the online process very smooth and I had to call up a few days later to register my new private plate and the customer service officer was lovely, professional and polite.”
Hi Harry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Yvette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“The quote we received from Hastings Direct for home insurance was very favourable and covered everything we needed
The process was made simple and I highly recommend Hastings Direct for all your insurance needs.”
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Sanaya,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Billy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Sally,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Nataya,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kirsty,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kerry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kirsty,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Online application was very quick and clear. Unfortnately, interactions with customer call handlers was not. I called to ask about installing a key safe to understand if it would invalidate my policy or if there were specific brands or models that could be used. I was asked where I wanted to install (irrelevant at this point) and which model I wanted to install (irrelevant, i needed info). Call handling was lazy so I gave up
Phoning back to try again, better help was given but underwriters words were misconveyed by the call hander. Advised I should get the key safe manufacturer to install it for me. I questioned this, asking if they meant a professional. "It probably does, so do that and get it recorded". This is insurance, so "probably" is not good enough. I had to push the operator to go back to the underwriter to find out if a professional was needed. On coming back, the operator admitted their mistake and described that the key safe needed to be installed as per manufacturer instructions and in an out of view location.
Given this basic experience of asking a question to clarify, I am considering cancelling my policy as I do not have confidence in Hastings Direct to give me a good customer experience in the event of needing to make a claim”
Hi,
Thanks for your review, we’re sorry to hear you’re unhappy with the miscommunication and information given. We do apologise for this.
Feedback is really important to us, so if you'd like us to forward this on to the relevant colleague and their leader, please get in touch via Facebook or X (formerly Twitter).
Alternatively, If you want to make a complaint, please fill out our online form found on our website or, give us a call on 0333 999 8904. Once we’ve logged your complaint, we’ll be in touch with you within five working days.
Thanks,
Brendon,, Social Media Team
Hi Gareth,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Aishwarya!
Thanks for your review. We’re sorry to hear we weren’t able to provide cover for your temporary vehicle.
We do cover for temporary vehicles on the insurance, however we may not be able to cover the vehicle you’ve run the quote for on the policy. This may be due to the details of the vehicle, and the risks associated with them.
Each decision is separate, so if you want to add a temporary car in the future, we may be able to provide cover for it. You can run a quote for this in the app or MyAccount, and you'll be able to check if we’d be able to insure it on the policy.
If you have any questions or queries about this, please reach out to us via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
Hi Henry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Sheryar,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Hastings box insured me for less than a month before cancelling the insurance due to me not providing them with information they asked for. Regrettably I left it a little later than I should, but before the information was due I sent them two emails asking for help on what information was needed. I received no response. I provided them with information I assumed they were asking for, I was incorrect and they gave me roughly 8 hours to provide information that they DIDN’T originally ask for, this was new. The email got lost, I didn’t see it until I had finished work, by this time it was too late. Not one phone called I received from them, or personal email, just automated robotic responses.
I got no money back even though I paid over £130 deposit and I wasn’t even insured for the month. Left me to now declare I’ve had a cancellation, my insurance has increased massively, I’m only 19 and so it already is expensive. I’ve had to wait 3 weeks without a car just so I can get some kind of affordable insurance, it is now £220, next day would have been £320 a month.
I called the insurance company, spoke to a lady who kept giving me more scripted answers and refused to listen to what I was saying, only coming back with the same scripted responses which didn’t take on board what I was saying. No opportunity to reinstate insurance or figure something out, no assistance received at all, happy to take your money and leave you in a mess.”
Hi Holly,
Thanks for your review, we’re sorry to hear your policy was cancelled. We do apologise for any delays in responding to emails you may have sent.
We may request information from yourself for various reasons, this could be part of our Poliicy Review Teams processes for when reviewing policies at random, or it may be part of our processes for YouDrive policies;
If our Policy Review Team contacted you to request information or documents, and you contacted us by email prior to the policy cancellation and received no response or assistance this, please contact our Policy Review Team on 0333 321 9757 so that we can look into this for you.
If you have a YouDrive policy and we contacted you to say that we required driving data, and you contacted us by email for assistance with this prior to cancellation but received no response, please contact our YouDrive team on 0333 321 9801.
If you’d like us to look into this for you ourselves instead, please get in touch via Facebook or X (formerly Twitter) by sending us a Private/Direct message.
Thanks,
Brendon, Social Media Team