Hi Ndaiziveyi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Garry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I had an insurance last year i just saw now windscreen is not include for i paid
I did not cheak before And saw now is not happy that's good my windscreen still ok but we pay for insurance cover for simple thing”
Hello Halil,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us an email at customersupport@hastingsdirect.com. We'll do all we can to help you. ~Theo, Social Media Team
“Great service and easy to buy. However it wasn’t made clear to me that I would have a black box till after I’d purchased the insurance and not really sure why I need one.”
Hi Christine,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks, Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks, Nicole, Social Media Team
“Got a good quote for my son’s car insurance. After a few days we were asked to send in photos of his car (back view side view front view and interior.) We did this and the next day received an email saying his insurance had been cancelled due to risk. I phoned up to query what was going on and they accused us of having a modified exhaust. Which is not true, the car had a standard exhaust. They never asked questions on it, just straight cancellation. I said I wanted to take it further and sent more photos of the exhaust to show it was not modified. They then reinstated the policy but explained they would have to add on £600 as we had a modified stereo system. (We also didnt have this we had a sat nav installed) they said it has to go as a modified stereo system and not a sat nav installation. They said they couldn’t offer anymore quotes either. I feel they were extremely judgemental on my son’s age and were determined to make out he was some sort of boy racer which was untrue. I feel we were treated extremely unfairly and was accused of modifications when there was non. Be careful if you have young drivers of them doing this. Would not recommend at all!!”
Hello Sharon,
Thanks for your review, we’re sorry to hear you’re unhappy with our validation checks.
Our Policy Review Team review policies at random to make sure everything checks out and the policy details are correct. They do this to prevent fraud and make sure customers are paying the correct amount for their insurance (this is because fraudulent claims can increase insurance premiums).
This is our standard business practice, and we apologise if you weren't aware of this.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
“I beleive the device you have given is ok but it is always saying acceleration is to much but to me i am not using the accelerator to hard.
my need looking into”
Hi Scott,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks, Nicole, Social Media Team
Hello, thank you for your review, I'm sorry to see that you struggled to reach us on the phone and discuss your policy. I hope you have since been able to do this. If not, please email us at customersupport@hastingsdirect.com or send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail. ~Theo, Social Media Team
“Your company is new to me having found you on Compare the market.com but what I've seen so far I like, your phone staff are excellent and quick in answering my questions and I now await to see how your postal service responds to the sending of my documentation.”
Hi Kirit!
Thanks for your review,
We're so glad to hear that we were able to offer you a competitive price, and that you received such good service!
Thanks,
Brendon, Social Media Team.
Hi Jacqueline!
Thanks for your review,
It's amazing to hear that you're happy with the policy, and that you've found our website easy to use!
We're so glad you've insured with us!
Thanks,
Brendon, Social Media Team.
Hi Basit!
Thanks for taking the time to share your feedback,
We're so happy to hear that you received such good customer service!
Thanks,
Brendon, Social Media Team.
Hi Christopher!
Thanks for your review,
We're so glad to hear that you found the process easy!
If you need anything, please get in touch,
Thanks,
Brendon, Social Media Team.
Hi Trudy!
We're so glad you're insured with us!
Thanks for your review,
It's great to hear you received such a high level of customer service!
Thanks,
Brendon, Social Media Team.
Hi Barry!
We're so grateful for your feedback,
It's great to hear you received such a high level of customer service,
If you need anything else, please reach out,
Thanks,
Brendon, Social Media Team.
