“had to cancel brand new policy which had not started, hastings charged me ÂŁ20 and said it would refund my policy money but not for 10 days, not very fair.”
Hi Barry!
Thanks for your review, we're sorry to hear that you're unhappy with the refund.
When you cancel an insurance, we issue the refund on the date that the cancellation comes into effect. If you set the cancellation to come into effect in the future, then the refund would be sent from the day that the policy is cancelled.
If you have any queries about this, please reach out to us via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
“Policy looks very comprehensive, decent price comparing with others, tricky to finalise details on the phone as some questions were not answered fully but happy with the product, thank you”
Hi Dorothy!
Thanks for your review.
It's great to hear you were able to get the product you wanted at a competitive price.
If you have any queries, please reach out.
Thanks,
Brendon, Social Media Team.
Hi Harry!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our customer service!
Feedback is really important to us, so please contact us via Facebook or X (formerly Twitter) if you'd like us to forward this on to the relevant colleague and their leader.
Thanks,
Brendon, Social Media Team.
“I had an existing policy with Hastings Direct - I part exchanged to a newer vehicle but stayed with Hastings Direct. When I phoned up to cancel the old policy they charged me a ÂŁ45 cancellation fee even though I was a loyal and returning customer? Apparently I had not followed an exact and mostly hidden protocol on their app! Two phone operators and a complaints manager refused to see reason or be flexible – they did not care that I or my family would never use their Company again – I have been driving for 50 years, I know what appalling customer service looks like especially when it bites you in the wallet!.”
Hi,Â
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.Â
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.Â
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable.
Thanks,Â
Brendon, Social Media Team.
Hi Bronya!
Thanks for your review.
We're so glad to hear that we were able to offer you a competitive price for your renewal.
Thanks,
Brendon, Social Media Team.
Hi Kirsty!
Thanks for your review.
We're glad you found the process easy.
Feedback is really important to us, so if you'd like us to forward this on to the relevant colleague and their leader, then please reach out via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Renato!
Thanks for your review.
It's great to hear that we were able to offer you a competitive price,
If you have any queries, please reach out!
Thanks,
Brendon, Social Media Team.
Hi Terry!
Thanks for your review,
We're so happy to hear you were able to get a policy you wanted at an affordable price!
Thanks,
Brendon, Social Media Team.
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Henry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Alistair,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kelly,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Found the online process very smooth and I had to call up a few days later to register my new private plate and the customer service officer was lovely, professional and polite.”
Hi Harry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Yvette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
