Hi Mandy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Cancelled my new policy the same day as was told it was free to cancel within 14 days and hasting direct want to charge me £40 for a black box they have not even posted out yet!”
Hi Dale,
Thanks for your review, we’re sorry to hear you’re unhappy about being charged the £20 arrangement fee and our YouDrive tab charge.
As part of buying a YouDrive policy, you’re charged £20 to cover the tab we send you. We make it as clear as possible the tab is owned by you as well as, how much our other fees are and that they’re non-refundable.
We apologise if you weren’t aware of this.
Thanks,
Nicole, Social Media Team
Hi Corey,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Amanda,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I am having issues with Hastings direct insurance company. I am fully comprehensive cover it clearly says on the policy that I have cover for fire and theft. On my way home from shopping. My car caught fire. It was a small fire in the engine compartment. I reacted quickly and had put the fire out within 15 seconds. Hastings are saying I am not covered for an engine fire. . The fire could only have been either electrical or mechanical. There is no other kind of fire I saved my pride and joy from being a total burn out. The car is in immaculate condition. Now Hastings are trying to get out of. There responsibilities as my insurer. 6 days on I am no further forward. They are also saying I won't get a courtesy car. I have no means of getting to and from my job as a HGV Driver. . As the car has not been assessed. . Hastings sent out a coach builder. Who repairs bodywork. As there was no bodywork damage the garage told me they could not recover it. The customer service is appalling.”
Hi,
Thanks for your review, we’re sorry you weren’t happy with our service.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important.
If you believe that this claim has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
“I found this policy on a comparison website. The policy appears to be comprehensive and fair and it's a good price. I have not made any claims so don't know how well that process will work.”
Hi Marcus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“called up about a renewal quote i was unhappy with, contacted them directly. had a brilliant conversation with mhpo she was collected very helpful and got me a matched quote. fantastic, phone skills an was patient with me.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
I’m sure the colleague you spoke to would be delighted to know they’ve been given some fantastic feedback - I’ll let them, and their leader know.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“After processing my policy and getting everything confirmed, a few weeks in Hastings then decided to increase my policy drastically by dropping my no claims discount to 0 until I could provide very specific and difficult to obtain documents. Even after providing these, such as a No Claims Discount Certificate they continue to still reject them for any reason they can. Their latest excuse is they can't accept that no claims certificate because it's on another vehicle. So no I literally have no way to get out of this scam they have me trapped in, so I'm currently trying to get my policy cancelled which I'm sure is going to be a headache too. Really really bad system they have, strongly recommended you avoid.”
Hi Perry,
Thanks for your review, we’re sorry to hear you’re unhappy with our validation checks.
Our Policy Review Team review policies at random to make sure everything checks out and the policy details are correct. They do this to prevent fraud and make sure customers are paying the correct amount for their insurance (this is because fraudulent claims can increase insurance premiums).
This is our standard business practice, and we apologise if you weren't aware of this.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Modestino, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello Christopher, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
“Very poor service. I cancelled my policy within the 14 day cooling off period as I found cheaper cover and found the policy didn’t suit me, to be told that I wouldn’t receive my full deposit back through a technicality. I then received an email saying I would receive the full amount back, only to be refunded £33.40 of a £73.40 deposit. Will never use Hastings again.”
Hello Barry,
Thank you for your review, I'm sorry to read about the experience you've had and the delay of your refund. Looking at the policy, I can see that a part of the refund was sent via cheque on the same date the remainder was sent via card. This is the reason for the delay as the cheque portion will take 7 working days to arrive in the post. I'm sorry if you weren't informed of this. If you need to discuss this further, please contact us by calling 0333 321 9801 so our team can take a further look at this. ~Theo, Social Media Team
Hello Debjyoti,
Thank you for your review, we're sorry that you didn't have the best experience with us. We appreciate the frustration feeling forced to purchase a product can cause and we'll pass your feedback to the relevant team so this process can be reviewed.
Thank you for choosing to insure with us despite this and please contact us on 0333 321 9801 if you need any help with your policy. ~Theo, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tristan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Dariusz,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Henry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
