Hello,
Thanks for your feedback, we're really sorry to hear about your experience and to see that you struggled to reach us. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
Going forward, you can send us a message via the app if you are struggling to reach us on the phone and the team will do all they can to help you. ~Theo, Social Media Team
Hello,
Thank you for your feedback. We regret that this wasn't clearer and we'll pass your feedback on to the relevant team.
This policy is similar to a telematics device in that your driving is tracked by a device in your car. There is no curfew.
We appreciate that it’s not for everyone and hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
“At first I wasn't too happy about having a black box installed into the car and having my driving scrutinised. As it happened I am pleasantly surprised about how this can work to my advantage as it helps me to become a better driver. I've started to quite eagerly look at my score every time i've done a journey to see how well i've done; it's quite addictive really. I'm now starting to see this system not as an adversary, but as a friend who wants me to be a better, safer driver.”
“Hastings offered me the Policy I wanted….at a very fair price….interestingly at a price much lower than my previous insurer who demonstrated no consideration for customer loyalty!….Give these guys a try! 👍”
“I am still awaiting a response from customer service after they advised me something which ended up wiping whole convo, resent complaintand still waiting for a response.”
Hello Kelly,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We would like to feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward and chasing the contact you were promised. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this. ~Theo, Social Media Team
