“The questions asked were answered with clarification and quickly.
The only pint I was not happy with was they took payment 16 days before the start of the policy .”
“Absolutely rubbish just try to email them , no chance premium numbers to try and ring them and I was overcharged they said I had a claim that was my fault I was in bed asleep when someone damages my car when parking the year before and provided it to them I was not at fault but they were not interested then offered me a renewal for £950 , so got insurance else where for £280 with 5 similar quotes . Jokers. Never again.”
“Would not recommend them I sold my car and they want to charge me for cancelling my policy if they offered a better price for my new car then I would have stayed with them rubbish company not loyalty whatsoever”
“Very helpful very clear when talking nothing was to much trouble if you are not happy with your quote. They will do there best to get it lower for you if they can. Would highly recommend as I have been with them for 3 years now and I am happy with there service.”
“Good value but as I have only just taken out the policy I cannot comment on Hastings performance if I needed to make a claim. Ask me again next January.”
“I bought a motor policy and home & contents policy with the understanding that I got 10% discount for buying both policies, I spoke to an agent on Saturday and because he couldn't sort the discount out we agreed to complete the policy on the Monday but on Monday I was told that the policy had gone up and I actually had 19p taken off the policy even though the policy wasn't due to start until 18th of January. I feel that I was conned by Hastings and will be unlikely to renew the policies next year.”
Hello Betty,
Thank you for you review, I'm very sorry to read about the experience you had and I appreciate the frustration this would have caused.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Martyn,
Thank you for your review. Looking at the policy, I can see that the delivery method for your documents is set to 'email' in line with what was chosen when the policy was purchased. If you would like these documents to be posted, please contact us by calling 0333 321 9801 and requesting a copy in the post or for the delivery method to be changed. The team will be happy to help you with this. ~Theo, Social Media Team
“I had to go through a comparison site to get a better renewal quote and you make it impossible to remove auto renew even when you give loyal customers a terrible price. Please improve your customer service”
Hi Molly,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
You can remove the auto-renewal from your policy at any point during the first eleven months of the policy. This can be done on the app/online account or by calling the Renewals team on 0333 321 9790. Information concerning this is shown in the very first set of documents that are sent to you. I'm sorry if this wasn't seen. ~Theo, Social Media Team
Hello
Thank you for your review, I'm sorry to read about the poor experience you've had and that you struggled to reach us on the phone. I hope you have since been able to get the help you needed. Going forward, you can email us as an alternative at customersupport@hastingsdirect.com. Our team would be happy to help you. ~Theo, Social Media Team