Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.64

4.6 Rating 2,295 Reviews

92 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 2,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Grove & Dean Private Clients 5 star review on 14th July 2024

Michael Sullivan Michael Sullivan

Grove & Dean Private Clients 5 star review on 19th April 2024

David Wright

Grove & Dean Private Clients 5 star review on 14th March 2024

John Miles

Anonymous

Anonymous // 01/01/2019

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“Very easy website to use , offered best deal for me , app is good ! Thanks very much .”

Helpful Report

Posted 1 week ago

Hi Paul, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use and that you loved the app. Our aim is to provide the best deals and a seamless experience for our clients, so your feedback means a lot to us. If you have any questions or need assistance down the line, feel free to reach out! Best, Jess Grove & Dean

Posted 1 week ago

“Seem ok so far.. Time will tell”

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Posted 2 weeks ago

Hi there, Thank you for taking the time to share your thoughts! We're glad to hear that your experience has been okay so far. We understand that time will tell, and we're here to support you throughout your journey with us. If you have any questions or need assistance along the way, don’t hesitate to reach out. Best, Jess Grove & Dean

Posted 2 weeks ago

“Easy to talk to and no problems.”

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Posted 2 weeks ago

Hi Duncan, Thank you for your positive review! We're glad to hear that you found it easy to talk to us and had no problems. Our team strives to create a comfortable environment for our clients, and it's great to know we hit the mark. If you have any questions or need assistance in the future, we're just a message away! Best, Jess Grove & Dean

Posted 2 weeks ago

“No telephone number to contact a person with queries so only an app and only suitable for the younger generation.”

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Posted 2 weeks ago

Hi, We are sorry to hear of your negative experience, however the phone number is available on the contact us section of our website, it is also listed in your customer account and policy documents. If you have any queries you can call us, contact us via live chat, email or whatsapp. We hope this helps. Kind regards, Jess Grove & Dean

Posted 2 weeks ago

“Very good and feandly service”

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Posted 2 weeks ago

Hi Barry, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced our service as very good and friendly. Our team is dedicated to providing a welcoming atmosphere for all our clients. If you ever need help or have questions in the future, feel free to reach out at any time! Best Wishes, Molly Grove & Dean

Posted 2 weeks ago

“Easy, no fuss renewal.”

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Posted 2 weeks ago

Hi Arleen, Thank you for your fantastic 5-star review! We're so pleased to hear that you found the renewal process easy and hassle-free. Our goal is to make every interaction as straightforward as possible for our clients. If you ever have any questions or need assistance in the future, don't hesitate to get in touch! Best Wishes, Molly Grove & Dean

Posted 2 weeks ago

“The price went up by £70 from my quote to when l purchased, so disappointed.”

Helpful Report

Posted 2 weeks ago

Hi Colin, Thank you for sharing your feedback with us. We're sorry to hear that the price change caused disappointment during your purchase. We strive to provide accurate quotes, and we understand how frustrating it can be when expectations don't align. Your comments are essential for us to improve our service, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out. Best Wishes, Molly Grove & Dean

Posted 2 weeks ago

“Fast and efficient service, excellent value saving me £145 on my campervan insurance with the added bonus of breakdown cover.”

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Posted 2 weeks ago

Hi Robert, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service fast and efficient, and that we were able to save you some money on your campervan insurance. The added breakdown cover is indeed a nice bonus! If you need any further assistance or have questions in the future, don't hesitate to reach out. Best Wishes, Molly Grove & Dean

Posted 2 weeks ago

“Just changed to this company and found the experience has been good so far. I have not had to use any of the follow up procedures but the push to go online with all my details and handle it without personal contact means I have dropped 1 star. I am of the generation where talking to a person is so much more preferable to entering digits on a form particularly when a questionnaire can be obscure when giving it the response you want (not the answer the programme writer thinks you should give).”

Helpful Report

Posted 2 weeks ago

Hi Brian, Thank you for taking the time to share your experience with us! We’re glad to hear that your transition to Grove & Dean Private Clients has been positive thus far. We completely understand your preference for direct communication over online forms; it’s important to feel connected, especially when discussing personal matters. We'll take your feedback to heart as we continue to improve our processes. If you ever need assistance or prefer to speak with someone directly, please don’t hesitate to reach out! Best Wishes, Molly Grove & Dean

Posted 2 weeks ago

“Actually answered my calls and spoke to a person. Didn’t have to listen to a long drawn out message for five minutes before call was answered.”

Helpful Report

Posted 2 weeks ago

Hi Mark, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you appreciated our prompt response and personal touch. We understand how frustrating long call queues can be, and we're glad we could make your experience smoother. If you need anything else or have further questions, feel free to reach out anytime! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Great service and easy to deal with. First class.”

Helpful Report

Posted 2 weeks ago

Hi Peter, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced great service and found us easy to deal with. Your kind words really motivate our team to keep up the high standards we strive for. If there's anything else we can assist you with, please don’t hesitate to reach out! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Great price, but some inconsistencies on paper work when received, had to call/ go on chat a number of times to ensure all were corrected”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for your review! We appreciate your feedback regarding the paperwork inconsistencies. We understand how frustrating that can be, and we're committed to ensuring our processes are as seamless as possible. If there’s anything else we can assist you with or improve upon, please don’t hesitate to reach out. Best Wishes, Molly Grove & Dean

Posted 2 weeks ago

“Very helpful”

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Posted 2 weeks ago

Hi Dermot, Thank you for your wonderful 5-star review! We're really pleased to hear that you found our service helpful. Your feedback means a lot to us and motivates our team to keep providing the best support possible. If you have any further questions or need assistance, don’t hesitate to reach out! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Very pleased with the service and price of my insurance”

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Posted 2 weeks ago

Hi Steven, Thank you for your wonderful 5-star review! We're delighted to hear that you are pleased with both our service and the price of your insurance. Your feedback is truly appreciated and encourages our team to continue providing the best experience for all our clients. If you have any questions or need further assistance, don’t hesitate to reach out! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Clear, concise and efficient handling my application with a competitive premium.”

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Posted 2 weeks ago

Hi Tony, Thank you for your excellent 5-star review! We're so glad to hear that you found our handling of your application clear, concise, and efficient, along with offering a competitive premium. Your feedback is incredibly valuable to us and inspires our team to keep delivering top-notch service. If you have any questions or need further assistance, please don’t hesitate to get in touch! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Great service and very reasonable prices”

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Posted 3 weeks ago

Hi Mark, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service great and our prices reasonable. Your kind words mean a lot to us and motivate our team to keep up the good work. If you need any assistance or have further questions, feel free to reach out anytime! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“It was done in a matter of minutes, quick and easy and a lot cheaper...”

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Posted 3 weeks ago

Hi Peter, Thank you for your amazing 5-star review! We're delighted to hear that your experience was quick, easy, and cost-effective. Your feedback is greatly appreciated and it inspires us to continue delivering great service. If you need anything else or have any questions, we're always here to help! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Joseph was extremely helpful in finding me a policy at short notice”

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Posted 3 weeks ago

Hi Richard, Thank you for your fantastic 5-star review! We're thrilled to know that Joseph was able to assist you in finding a policy on short notice. Your feedback means the world to us and drives our team to continue providing exceptional service. If you have any further questions or need assistance, please feel free to reach out! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Website easy to navigate to get quote for my car insurance which I took up.”

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Posted 3 weeks ago

Hi Paul, Thank you for your amazing 5-star review! We’re thrilled to hear that you found our website easy to navigate for your car insurance quote. Your feedback truly encourages us to keep delivering a great experience. If you ever need assistance or have any questions, please don’t hesitate to reach out! Best Wishes, Jess Grove & Dean

Posted 2 weeks ago

“Nice and easy to setup an insurance, the app works well also.”

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Posted 3 weeks ago

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that setting up your insurance was a nice and easy process, and that you're enjoying the app. Your feedback motivates us to keep improving, and we’re always here to help if you need anything in the future. Best Wishes, Molly Grove & Dean

Posted 3 weeks ago

Grove & Dean Private Clients is rated 4.6 based on 2,295 reviews