“Awful customer service by Indian call centre.
Tried numerous times for renewals and no answer.
So called another department to be told somebody will call you back twice but haven't.
Go elsewhere”
“What a terrible customer journey.
On the phone for almost an hour.
Passed from different departments for me to have to start my quote over again as they obviously don't tell the next person what has already been discussed and agreed.
I simply wanted to amend my policy.
If there weren't such high cancellation costs and charges (I asked what they would be and the list was endless, although they couldn't give me an exact figure!) I would have definitely cancelled my policy and gone elsewhere, but unfortunately I am stuck with Go Skippy due to the financial aspect.
I will certainly not be renewing next year.
The staff were helpful enough, but the whole process was just hard work and far too time consuming.”
“Online portal does not work for renewing your policy. Phoning to renew was painful. Being kept on hold for 30minutes and the being hung up on when you get through. This happened on 3 occasions. Call operators are hard to understand, not sure if the call centre is in this country. They charge an excessive £50 if you need to make a change to your policy.”
“So far not too great, and I've only been with them two weeks. Very unclear in regards to how to present documentation.
Not only do they require an absolutely obscene amount of information and documentation, they are very unclear as to how it should be presented. One text told me to present it all on the online portal, but there's no section for some of these to be entered. The other text (which followed multiple threats to cancel my policy as I had "not sent the documents needed" and notifications I would be charged £75 for the pleasure) - told me to email it to them, which turns out is the correct way, but it took them two weeks to tell me.
Not to mention it seems setting up a direct debit may be an issue given the fact they use a seperate finance company (like most, yes, but they seemingly have no contact with GoSkippy and require you to set everything up, even though GoSkippy are the broker).
Overall very complicated just to START my policy. I hope it's not the case when making a claim if I ever reach such a point.”
“I did an online quote, which came out at a fantastic price, I purchased the car I wanted and called up to finalise the insurance, and the cost went up over £30 a month. Being in a situation where I needed something immediately, I went ahead, but I feel let down that the pricing can be so inconsistent and change that much just from wanting something to start on the day.”
“I wait for a recovery truk more then 4 hours and at the end of the second conversation with your incompetent operator she told me : You don't have a recovery policy with us, even if i pay extra on my premium for that. Next year i'll change my insurance company. Thank you!”
“I bought an insurance policy online, but couldn't get any proof that I was actually covered. Received an email saying that they had taken my money, but no certificate. After 3 follow up calls, I eventually got someone to send me the documents, but had to have a day off from work because I was unsure if I was even insured! Total waste of time changing. Won't use this company again!”
“Wouldn’t accept my bank details, had to call them, very difficult to understand customer service, and kept repeating himself... was very close to not bother”
“I called up to change my vehicle and I was told 4 different stories 1 saying I didn't have to pay anything up front and that they would put it on monthly what the difference was then I was contacted and said I had to pay an up front payment and same again. It was so frustrating and I was not happy been told so many stories as I was stressing all week. Finally got it sorted and made them send me a letter to confirm what they said just incase they contact me again wanting money. All I can say is when this is up I am changing insurances. Shouldn't have had to be so stressful changing cars”
Hello, Thank you for your feedback. I am very sorry for your experience with us, I would like to investigate this further for you. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com From there we will look into this issue and do our best to resolve it for you. Kind Regards
“The first price I got from the comparison sites this company came up tops, but when I came back to purchase a few days later it had jumped up by about £80 so I rang them to find out why and was told goes up every few hours so asked for a Phone quote and that came back nearly £300 more expensive, so has you can imagine I refused and and the operative still asked do I want to take this policy on and said would be another £20 to do it over the Phone, lol don't think so”
“Having made three attempts to check a few details on my renewal document before renewing my insurance, I eventually managed this on Wednesday 27th February. The language barrier was impossible and both myself & the operator I was speaking too became extremely frustrated at not being able to understand each other. This happened on two occasions, obviously with two different operators, until I was finally able to get the answers I needed in the third attempt. Unfortunately this experience will definitely mean I will be looking for insurance elsewhere next year.”
“Fantastic price online and easy to setup the policy.. documents were emailed quickly however no welcome call and 2 days later I received a horrid sales call, with no reference given to what I had purchased only what I hadn’t purchased that they could sell me now to add on! Shocking customer service and it surprised me that the person clearly wasn’t trained on any aspect of account management or customer happiness and loyalty only to try and sell to me and when declines had no conversation or time for me!!! I asked if I would receive a customer care or intro call as I wasn’t sure if there was anything required from me for my policy to run smoothly- to which she laughed sarcastically and said no we will call you if we need to and proceeded to say anything else I can help you with bye! Made me feel really unhappy and uneasy about my purchase and wish I’d stuck with a more well known brand who looks after and appreciates their customers not just focuses on selling the one thing I chose not to have!!!!”
Good morning, Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into this. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com. From there we will look into this issue and do our best to resolve it for you. Kind Regards
