“DO NOT USE THIS COMPANY - My daughter took Car insurance out with GoSkippy 22 days ago at a cost of £1500. She's had to change her car. GoSkippy quoted an ADDITIONAL £1600 for the new car, £3100 in total. Obviously she's shopped around and found a policy with another company for a total of £1600 for the full year. GoSkippy are charging her £182.37. £75 to cancel the policy with the remaining £107.37 being hidden charges! If not paid within 21 days they will pass onto a Debt Collection Agency. In addition she has had to pay £50 to change the policy from her private reg to its original reg in order for her to sell the car. BE WARNED”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Worst company I’ve ever been with I’ve been with them a month and all they’ve done is ring and email and text me saying they need more documentation when I rung them up the man said on phone they’ve had all the documentation not worth the hassle”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Dreadful organisation cancelled policy on first day supposedly due to it being obtained fraudulently. Never ever had this before have done nothing wrong. They won’t talk to you they haven’t responded to emails. One to be avoided.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Appalling. Repeatedly calling emailing and speak to people online and on the phone being told a different thing. Asked me 4 times for documents that i keep providing. I speak to someone who confirms they have them and even had an email confirmation stating all docs received. Then i receive texts and emaila saying outstanding docs appalling service. Theyve not a clue what theyre doing. Do not touch with a barge pole. Dreadful customer service. Absolutely never recommend”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“So when I first went with go Skippy because I always try to find the best deal and always select NOT automatic renewal. However I have just found that they have renewed my policy without informing me beforehand and taken the money out of my account. I tried to login to the portal but my account did not exist, so how did they take the money. Very disappointed the way they do business”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Go Skippy Conned me out of money. U can't read the small print without a lawyer present. And I'm married to someone. When purchasing through a compare website. It simply stated to terminate early, would be £75. When I actually did cancel. They honestly and genuinely charged me £183. Cancellation Fee, I feel conned. Absolutely shame on you. Don't buy or use, I certainly will not again ! Steve UK, london.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Completely conning pros, stay well away as all they do is try to milk you of as much as possible and the cancel your policy if you disagree with something !”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Renewal price doubled up for no reason even with a good driving history record. Might have to consider other companies if it's gonna be the same for next year.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Go Skippy insurance I would not recommend this company to run it and Reggie cray and they were gangsters they are a terrible company do not do business with them I had my car written off by a buzz I went to put a claiming seven weeks later I am still waiting of the claim and also I'm still waiting of the money for the car that they scrapped by copart I am also waiting of a third party to pay the money from the accident that I was hit by stagecoach also do not use stagecoach as they use foreign drivers they take your money still taking my money even though I do not have a car anymore I have to keep paying the insurance we are the only country in Europe that keeps taking money off drivers after the event of an accident because you are signed up to a crazy agreement when joining these insurance places because you can't pay to port to pay yearly on insurance because the price is that hefty I was inch I was insured third party firearms theft now a long time ago when you was insured third party theft they would automatically pay out no they want you to ensure fully calm so that they can charge you two three four five thousand pounds of insurance each year even though you've been driving since you were 17 and with the only country in the world that's when you haven't been insured for a time you lose all your 13 14 or multiple years of no claimed bonus just saw that they can rip you off even more this needs to stop it's disgusting and they need to be reported to the financial ombudsman but nothing will be done as they are already being run by the government which is ripping us off to the tune of thousands of millions of pounds per year on road tax fuel duty excise duty you name it the robbing of blind I'm exceedingly angry and I will not be ensuring a car again only ensuring temporary even if it's only for a 10 minute journey I don't care I will not pay 1100 pounds a year on a car that was only worth 300 pounds and I haven't even been paid out for it”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Complete scam. I have never used the company yet they charged me over £400 completely out of the blue and then refused to even look into it as they “have 1000 transactions on our an account and isn’t possible to try and find one”.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“How do you justify when given me a Quote and I snapped shot this .
When I returned to pay a few minutes later as I was looking to see if could find a Blue light code . This now was reading £50 increase I still thought quotes remained for at least 30 days ????
Plus this insurance does not start for a month which more so should be locked in . I’m disgusted what happened to save your quote ?
Also it’s valid for 30 days to 3 months when did you change all that . I have spent 45 mins trying to upload my different quotes on below but it’s only allowing 1 quote for all to see . WHY 2 different prices in my e. mails including the old so got my credit card went to pay the price switched back to the most expensive last quote but opened on the 1 st cheaper quote . What’s going on GO COMPARE , that’s what I’m trying to do . You don’t want people seeing the 2 different quotes yet below says we want your PHOTOS . ID LIKE A ANSWER TO THIS”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback.
We would appreciate the opportunity to assist you further if you require assistance. Please email reviews@goskippy.com Thank you.
“Very inefficient service.
Called to make changes to my policy and there's a message advising to use the portal to make changes to the policy as it's easy and and convenient.
I followed the advice and made vehicle changes, I then got charged for the changes and also received e-mail comfirmation of the changes.
Four months down the line, due for renewal and I realised that the changes were not made even though the money was taken from my account.
in all very inefficient service, the message advising to use online portal should be taken down if changes made cannot be followed through.
very disappointing service.
Customer service advisers were polite apart from one particular lady adviser who was interrupting and talking over me when i called.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
