“Takes 2 hours of being cut off and on hold poor customer service and no one to talk with cancel my policy but a email and takes days to answer or anything else won’t use them ever !”
“Quick and easy to arrange.
I would say I do not know that many Asians called Kevin. That's a stupid idea that is overdue for dropping as it's an insult to customers and obviously a lie. Cultural appropriation works both ways!”
“Good price but there's a policy catch beware. Still awaiting my refund too. 28 days is way too long and unreasonable considering deposit was paid upfront.”
“No response to emails despite acknowledgment, renewal of policy before renewal date. Then cancelled the policy after I had renewed it, very poor customer service, then patronisingly spoken to”
“The person on customer service named Phillip is not very accomodating and it made me feel he doesn’t even want to do his job properly. The way he talks and communicate with the customer is very poor.”
“Price was great, information was clear but the customer service was dreadful. I tried 3 times to speak to someone and we got halfway through the call after they were extremely rude and cheeky towards me and then proceeded to pretend they could not hear me on the phone, even though I could hear my voice echoing through their phone and hung up on me. The 4th person I spoke to was extremely helpful and helped me get the policy I wanted.”
“To add another driver on cost me 120 pound. I also asked for a driver to be taken off a year ago and they haven't and to do it I have to pay 50 pound.”
“Made a payment for a renewal online spent 6 days woth no insurance waiting for go skippy to find missing payment, complaints logged finally in insured”
“Information that I Inputted on supermarket site online was different when I went to Go Skippy site a lot of the information was incorrect. Every time I re entered information premium increased!!!
The lady I spoke to on the phone was helpful however premium still increased by £500 over the space of two days and will now be charged a further £20.00 for having to amend over the phone!!
Thankfully your customer service staff were as helpful as they could be!”
“The positives with this company are, the price was surprisingly cheap at the time. I haven't had to wait long on phonecalls. Contacting via email has been prompt.
Recently when having to provide validation documents, I sent the wrong dated document in regards to NCD. They instantly took it upon themselves to add an additional charge to my policy.
On the same day, I rung customer service and stated that the initial amount of NCD I have put forward when purchasing the policy, was correct but I realised that the document with the NCD was incorrect. The advisor very quickly assured me that as soon as I send over the correct document for the NCD, the charges will be waived.
I have also received an email with a letter attached stating that the charges have been waived and I will be refunded.
To my surprise, when the payment left my account, the additional charges have been taken from my account.
I emailed the company stating that this isn't correct as I have received a letter stating these charges are being waived. Yet I received a reply stating these charges are due to the change in policy. The advisor wasn't being helpful so i decided to ring the company.
I explained the situation to the advisor, who stated the same thing as the previous advisor did via email. This to me is beyond confusing and ridiculous as the letter CLEARLY states i will be refunded. The individual had said they are arranging a callback from the credit department to further to discuss this. I asked if I could have a direct number as I just want to get this sorted instead of being stressed about it. The advisor was also patronising at times which was not necessary at all.
The number provided was the same customer services options I previously rung. Once I spoke to the advisor, I had said their college provided this number and thought I'd be in contact with someone from the credit department. The advisor was polite and did apologise for the inconvenience. I explained my situation once again and the advisor also once again stated I have the charges due to the change in policy.
I was also told that a callback was arranged to explain the charges. I reminded the advisor that there isn't anything that needs to be explained as I have a document that has been emailed to myself, that is SIGNED, making this a LEGAL document. They are completely disregarding a letter that has been sent out by their own organisation.
I should have received a call back yesterday and I still haven't received one.
I shouldn't have to keep explaining myself and be disregarded. If the customer service team inputted all correspondence correctly or looked into my policy correctly, surely they would see the same letter I have received.
I have written a formal complaint, and intend on taking further action if they do not proceed with the refund.”
“The positives with this company are, the price was surprisingly cheap at the time. I haven't had to wait long on phonecalls. Contacting via email has been prompt.
Recently when having to provide validation documents, I sent the wrong dated document in regards to NCD. They instantly took it upon themselves to add an additional charge to my policy.
On the same day, I rung customer service and stated that the initial amount of NCD I have put forward when purchasing the policy, was correct but I realised that the document with the NCD was incorrect. The advisor very quickly assured me that as soon as I send over the correct document for the NCD, the charges will be waived.
I have also received an email with a letter attached stating that the charges have been waived and I will be refunded.
To my surprise, when the payment left my account, the additional charges have been taken from my account.
I emailed the company stating that this isn't correct as I have received a letter stating these charges are being waived. Yet I received a reply stating these charges are due to the change in policy. The advisor wasn't being helpful so i decided to ring the company.
I explained the situation to the advisor, who stated the same thing as the previous advisor did via email. This to me is beyond confusing and ridiculous as the letter CLEARLY states i will be refunded. The individual had said they are arranging a callback from the credit department to further to discuss this. I asked if I could have a direct number as I just want to get this sorted instead of being stressed about it. The advisor was also patronising at times which was not necessary at all.
The number provided was the same customer services options I previously rung. Once I spoke to the advisor, I had said their college provided this number and thought I'd be in contact with someone from the credit department. The advisor was polite and did apologise for the inconvenience. I explained my situation once again and the advisor also once again stated I have the charges due to the change in policy.
I was also told that a callback was arranged to explain the charges. I reminded the advisor that there isn't anything that needs to be explained as I have a document that has been emailed to myself, that is SIGNED, making this a LEGAL document. They are completely disregarding a letter that has been sent out by their own organisation.
I should have received a call back yesterday and I still haven't received one.
I shouldn't have to keep explaining myself and be disregarded. If the customer service team inputted all correspondence correctly or looked into my policy correctly, surely they would see the same letter I have received.
I have written a formal complaint, and intend on taking further action if they do not proceed with the refund.”
“The positives with this company are, the price was surprisingly cheap at the time. I haven't had to wait long on phonecalls. Contacting via email has been prompt.
Recently when having to provide validation documents, I sent the wrong dated document in regards to NCD. They instantly took it upon themselves to add an additional charge to my policy.
On the same day, I rung customer service and stated that the initial amount of NCD I have put forward when purchasing the policy, was correct but I realised that the document with the NCD was incorrect. The advisor very quickly assured me that as soon as I send over the correct document for the NCD, the charges will be waived.
I have also received an email with a letter attached stating that the charges have been waived and I will be refunded.
To my surprise, when the payment left my account, the additional charges have been taken from my account.
I emailed the company stating that this isn't correct as I have received a letter stating these charges are being waived. Yet I received a reply stating these charges are due to the change in policy. The advisor wasn't being helpful so i decided to ring the company.
I explained the situation to the advisor, who stated the same thing as the previous advisor did via email. This to me is beyond confusing and ridiculous as the letter CLEARLY states i will be refunded. The individual had said they are arranging a callback from the credit department to further to discuss this. I asked if I could have a direct number as I just want to get this sorted instead of being stressed about it. The advisor was also patronising at times which was not necessary at all.
The number provided was the same customer services options I previously rung. Once I spoke to the advisor, I had said their college provided this number and thought I'd be in contact with someone from the credit department. The advisor was polite and did apologise for the inconvenience. I explained my situation once again and the advisor also once again stated I have the charges due to the change in policy.
I was also told that a callback was arranged to explain the charges. I reminded the advisor that there isn't anything that needs to be explained as I have a document that has been emailed to myself, that is SIGNED, making this a LEGAL document. They are completely disregarding a letter that has been sent out by their own organisation.
I should have received a call back yesterday and I still haven't received one.
I shouldn't have to keep explaining myself and be disregarded. If the customer service team inputted all correspondence correctly or looked into my policy correctly, surely they would see the same letter I have received.
I have written a formal complaint, and intend on taking further action if they do not proceed with the refund.”
