“I have never in my life known the worst customer service. They sent me a faulty black box and failed to notify me and a week after i paid the policy cancelled my insurance. the call handler was extremely rude and insulting, also claiming i had removed the black box . they tried to charge me £120 for then suddenly cancelling my policy. when i said i hadn't driven the car due to snow and ice and being hospitalised they demanded proof of medical records. Stay Away!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Terrible service when it comes to monthly payments.
Changed direct debit date from 27th to the 1st and it got very messy. Goskippy ended up taking 700 out of my account in one month when it should have been 50 causing unexpected bank charges which I never got back.
Would never take insurance out with them again.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we
can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I’ve been with the company for years with 10 years ncb no accidents or claims instead of my premium coming down my renewal price has gone up even after ringing up they didn’t care and said we can offer you a good Will discount of under 40 pounds”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“The worse customer service I have ever had the misfortune of receiving
Chose car insurance via a cost comparison website one month ago paid for an entire year for three drivers and have had nothing but headache since then
Complicated system for document submission that just did not work for me inundated with daily text messages and emails sent from half a dozen different named individuals non of whom read / acknowledged/ responded when I replied to the emails enclosing PDF copies of documents being requested
Eventually spoke to someone yesterday who offered a solution but before I could actually try this suggestion I receive a note today that the policy was cancelled
And now I am being told it will take 28 days for the refund
So I am without cover
And having to pay for alternative cover while I wait for the refund
Absolute nightmare”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Threat of policy cancellation and enormous charges on the name of policy terms
They charged me extra £50 only for addition of new vehicle on the same policy even i have paid my extra premium £342 for the same policy. Poor services and bumping the customers on the name of business terms.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I set up a policy on line, but I noticed a mistake on the policy when it came through, only 3 hours later I was able to get through to them as the phone line wouldn’t accept my prompts to choose what department I wanted, kept going round in circles.
I wanted to correct the issue and payments but she was very cold to me and told me I had to cancel and pay cancellation charges and go on line and start again.
Disgusting company .”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously. If you need assistance, please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“**BEFORE YOU EVEN CONSIDER TAKING A vd they are flooding the review system to over ride they bad ones!!
Check out there original one on the TRUSTPILOT website. You will see it for yourself...I do not want anyone to go through what I've had to with these SCAMMERS @!! @!!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Cancellation fees applies even you haven't started ur policy. "IT IS IN OUR TERMS.AND CONDITION" says operater.
FEELS like I have been cheated. Quote is cheap but many things are not covered. Thats why I have to cancel it.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“we took £207 deposit paid on 11.10.2024. then on 08.11.2024 he took our £193...and closed our insurance on the same day and didn't give us a chance to send the documents and now they want another £107.
I do not recommend”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I had a very disappointing experience with GoSkippy. After a year of holding a policy with them, I found out they declined to renew my car insurance without providing any explanation or notifying me. I reached out to them multiple times over the phone, and each time, I was told that my renewal quote wasn’t ready. Eventually, after being transferred to different departments and waiting on hold for over 40 minutes, someone finally confirmed that my policy wouldn’t be renewed.
I was a reliable customer, with no accidents, late payments, or claims, and I even paid my premiums six months in advance. Yet, I was left without coverage and no clear reason as to why they refused to renew my policy. The lack of communication and transparency from GoSkipy was extremely frustrating and unprofessional.
If you’re looking for reliable insurance with responsive customer service, I would not recommend GoSkipy based on my experience.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I had to change my car over as the one which was insured had failed an MOT, these guys refused to alow the change and insisted i take out temp cover, i argued that without an MOT i could not drive the car which was insured but they refused to help and i am several hundred quid down on temp cover, i have emailed in response to this on 14th Oct and still not had a response, they have blocked my online account so i cant make online changes. avoid these guys if you can”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Got best quote from Go Skippy via money supermarket but when I came to pay they did not send me the secure payment code! I have been trying for 2 days to pay for my car insurance and all I want is someone to ring me with the code! Moneysupermarket have messaged to say they will respond to my message within 2 working days which is useless as my insurance expires on Monday. Please help.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
