“Customer service is terrible and staff where not helpful. your staff clearly do not know what they are doing as they contradicted what was on your website. Will not be using this insurance company again, I would advise anyone thinking of using this company to look at other places. Will definitely have better experience.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I was very impressed with the person I spoke with when purchasing my insurance on the phone,he was very polite and helpful I would recommend your company to anyone.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Ok for a company if you never need to actually change anything.
I had to wait 4 days for a call back to get a quote on changing my car, when they called back they said it’s a £50 admin fee for the change in the policy + the difference for the car to be changed- new car is actually a cheaper insurance group yet they added £70 to change.
I then asked about cancellation to the policy because other companies have quoted much cheaper, this is the worst part.
So the cancellation fee is £75. Plus because I pay monthly I also have to pay the creditors fee (they couldn’t actually give me the price of this while on the phone) but said it would be roughly £50, then I also have to pay a % on top of that for the outstanding credit to actually get refunded to me meaning that I would be roughly £200 out of pocket and the refunded total would be far less than the £200.
If you don’t intend to change your car while on the policy and you don’t need to pay monthly then you may have a better experience, but in all honesty I wish I never picked this company and would never pick them again no matter how much cheaper they appear.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“I ensured my car with them which was easy. I had to get rid of the car within eight weeks Of Getting
the insurance. The Policy was £400 I have now cancelled the insurance. Which has cost me £311 . I was told there was nothing else to be paid. I have now had seven emails in a week demanding £152 or , it will be taken to a Collecting agency. Problem still continuing . So be very careful”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“For some reason, the computer system would not let me buy car insurance.
I can ring an agent to do it over the phone but it will cost me an extra £20.00 to do it!
So I am going to a different company. Sorry Skippy.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Tried to complete direct debit but said ID check failed and to phone a number on website. Phoned number, after much 'selecting of numbers to be pressed' it started to ring. Then there was much fumbling around noises as if their phone had been dropped, then after a silence someone spoke. I explained the problem, gave the reference number and the line immediately went dead.
I feel like I'd just spoken to a scammer.
Keeping an eye on my bank account and going somewhere else.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Out sourcing claims (AX) and no support, despite contract being taken out with GoSkippy. No customer care as out sourced to third party. Would advise extreme caution if relying on insurance cover that actually supports you.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“With a renewal quote of £670 from current insurer LV, I checked in with Go Skippy and their quote for exactly the same cover was £363.
It was a no brainer and I accepted that offer immediately. No problems encountered in doing it all online.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Stay away from them at all cost. After they renew my cover and I sold my car I been charge almost £200 for cancelling very basic car insurance which is almost half of what my whole year cover cost.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Up until two weeks ago, I had a car policy set-up with Go Skippy Insurance for just over 18 months with no hiccups or issues. Two weeks ago, I changed to a new car (a nearly new model) which I was due to pick up from my dealership. I was advised by my dealership to ensure that I contact my insurer regarding the cross-over of insurance policies for the day of picking up my new car and to make sure I explain it's a new car etc and to ask them to input details manually as they may be able to find my new car on the system.
I then contacted Go Skippy a few days before I was due to pick up my new car to ask if I could update my policy with my new vehicle details (at that point in time I was happy to stay with this insurance company) but this was when the trouble and inconvenience started.
I ended up speaking to three different customer service advisors on the phone - the first one was constantly pausing in their speech, seem totally disinterested and wasn't very helpful at all, the second one asked for a copy of the V5C form for my new car before inputting details manually (which I explained I couldn't yet provide as I hadn't picked up the new car) and then proceeded to hang the phone up on me and the final call seemed to be quite promising as they started to ask for the details of my new car until all of a sudden the advisor was advised that they couldn't continue helping me any further and then the call ended.
Three different experiences with three different advisors for the same company. I felt my experience on the phone overall was very unprofessional, extremely unhelpful and a total waste of a few hours.
After this backwards and forwards, I decided to take the hit and cancel my insurance policy on my old car (I had to pay a cancellation fee for this) and set-up a new policy for my new car with a more reputable insurance company in which I sailed through the entire process and they instantly helped me input all my new car's details etc.
In my overall opinion, given I was happy to continue with Go Skippy at one point in time they've ultimately lost a customer and I certainly won't be returning to this company in the future.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Please don’t go with this insurance company, I had a email saying that my auto insurance would not be auto renewed, so I got another auto company, then they took the money out of my account making it go overdrawn, I spoken to them on the phone on two occasions, promise me that they would refund the money, I’m still waiting for them to do this, on Friday they promise it would be back in my account by the end of day. Still waiting. Terrible customer service”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“It was so sad to come to realise that the insurance company like goskippy will treat a customer like this by concealing information for their financial advantage. I bought a policy and later cancel it after 5 Months, way beyond the 14-day cooling period stipulated in the policy. Instead of the normal 75 GBP that was stated in the policy document which was provided to me at the time of purchased, a whoping sum of 266.07 GBP was charged for cancellation fee for reasons known only to the company, even when I have not had a claim nor had a claim made against me. I could not believe a company as such will stoop so low for financial gains.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Went through popular comparison site Couldn’t revise mileage I did change it but it mustn’t have registered ???
I was told on phone same day I couldn’t change without paying and when I wanted to cancel was told to pay as well ?? I was told this on the phone My policy does not start till end of month as I did it early as advised by media to get better price ???
Ts and Cs about costs to revise or cancel should be made clearer at the start ..so people please check !!!
Waiting to hear from Skippy as I have sent Email. Said would get back in 24 hours hopefully ??
Not a good start for me. Haven’t used Skippy before
Hoping I can get some resolution
or learn a lesson from human error and not being all that online savvy !!!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
