“They don’t listen to you! Loyalty means nothing at all!! Your insurance renewal quotes do not reflect their appreciation to customers for them to stay!! Two years I have been with them and last year not by choice!! This years (3rd) is higher than last year! Absolute joke. And then to change over for a new car is expensive! So not worth staying! The customer service you can tell they are only there for a pay check.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your higher upfront payment. Please could you email me your vehicle registration along with your postcode to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.
“I was disappointed to discover after I had paid and downloaded the documents, the the insurer is based in Gibraltar. I worry I have signed up to a company that if there is a claim will be difficult to deal with.”
Thank you for your fedback. We take customer satisfaction seriously and are glad to hear from you.
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
“Payed for car insurance online then rang them 30mins later to tell them I had put wrong starting date for insurance. They charged me £25 to cancel existing policy I submitted another online quote and payment with right date so I have sent two payments thought it was bad customer service to charge the £25 for honest mistake when they hadn’t even received my first payment yet so I’ve now submitted 2 payments and waiting for a partial refund from 1st didn’t think they would charge as hadn’t used any services within the first 14 days bad customer service experience”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I tried to pay for a car insurance policy as a referral from GoCompare.com; when authenticating with my bank the GoSkippy payment page timed out. I then tried to go through the process again, but my initial quote identifier was no longer usable (message about "Session timed out")
Trying to get this resolved through GoSkippy was a pain - initially blaming my bank for "Credit check failures" (?).
I was told this needed to be resolved via a phone call - they then called me, and said taking out a policy via phone would include a surchage of £20 beyond an online price!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I was not made aware that there would be a hard credit search before I applied through Comparethemarket. It lowered my credit score and forced me to sign a credit agreement with a company I had never heard of (Not GoSkippy). They seem like a decent company but I'm not happy with this lack of information.
Take this information any way you like.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email me your vehicle registration along with your postcode to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.
“Took 2 hours to even speak to a customer service agent... made my payment then when I checked the details of my account I noticed they had misspelt one letter in my road name called up to try and change that and my quote went up £350.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Been with Go skippy for years. Tried for 3 weeks to get through on the phone. Been unable. Changes I need to make can’t be done on the portal. Promised call backs on the 2 occasions I’ve got through. No callback. Filled in the online complaint form. No response. Emailed - no response.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Chap on phone was ok polite enough etc, but asked me to listen to recorded message at end. I was on phone for 30 mins only to hear on message that if nothing had changed my renewal would be automatic. Why didn't the man tell me this in the beginning instead of keeping me on a 30min phone call going through every little detail when I didn't need to???”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Customer services were unhelpful when i rang. I then did want to renew and had an auto renew only for that to be turned off by GoSkippy 2 days before my insurance was due. Then they would not email me a link to renew and i had to call.
The price was reasonable and the best i found however customer services needs major work.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Easy to set up ect however told I am not able to have optional extras although the only reason I picked this insurance was because of recommendations for the optional extras”
“No-one answers phone wasted my time trying to use the stupid portal to make changes just automatically renewed my policy without agreeing not good business really still waiting for answers”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Unfortunatly i want to change something and i can t.i want to put just breckdown but after i select also legal protection or something i couldn t go back to have what i want.an pay 19 pound more.”
“Argh I hate having to buy insurance on price! The cost of all of life's increases and the extortionate insurance increases in general has meant I have done just that. 2 policies bought with no help from customer services who really couldn't be less bothered with any of my questions, very matter of fact and a little on the abrupt side. I decided to call a second time hoping that I may have caught someone on an 'off' day, nope same again.
Go Skippy I know you value feedback as seen on your other review rebuttals but honestly it doesn't seem much has changed.
here's hoping I don't actually need to claim!!!!”
“I found when I called and spoke to the woman I found her rude and patronising, she still informed me by what I needed to know but it was how she spoke..”
“Booked the wrong date for my policy to start by 10 days and paid for it then tried to amend it by 10 days to start as the present one ends to be told I had to pay another £100 which I did not
Not very helpful customer service”
