“Please whatever you do do not use this insurance company. An amount was agreed through Vizion (The broker) Who told go Skippy the wrong amount, once I confirmed this with Vizion who admitted they were at fault they and I sent multiple emails to Go Skippy that were completely ignored. We are missing around £2000 and Go Skippy just pass you round different departments and wont actually confirm sending us the excess money. They are complete scammers. PLEASE AVOID”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Abysmal communication. I wouldn’t recommend them to anyone.
Third party were going to cover the cost of my repairs and courtesy car. They had told their client he could not claim with his level of cover. He had third party, fire and theft so obviously they believed he was at fault. GoSkippy even sent me a letter confirming non-fault.
The third party client then went to a solicitor and made a Personal Injury claim on my GoSkippy insurance.
GoSkippy contacted me and then told the Third Party insurer that I was at fault which I understand they have to do but they did not inform me of this. I found this out from the third party - (Hastings Direct if anyone wants an insurance that will speak to them about their accident and keep them up to date on the process). They obviously have cancelled my repairs and the courtesy car they provided, which GoSkippy were not in a hurry at all to initiate despite this being the purpose of me spending nearly £2k on comprehensive insurance.
I guess they decided it would be cheaper for them to say it was my fault than challenge the solicitor (especially as they could argue the damages and injury were as a result of the third party’s actions… because it was his fault).”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“After cancelling my policy on the 8th Jan due to a change in vehicle type, I received a final invoice from goskippy. The invoice had no due by dat, only stating "Please note: If we do not hear from you by 03/02/2025 the balance will be referred to a debt collection agency; Insurance Collections Bureau." A week later I received an email from their credit control department declaring "Despite our previous correspondence [referring to the single email] your outstanding balance remains unpaid" and "Please Note: If we do not hear from you by 04/02/2025 we have no alternative but to refer you to our debt collection agency, Insurance Collections Bureau" (note that this date does not match that previously stated). I sent them an email expressing that I thought this was all a bit strong for so early on given that the invoice was received only a week ago. I declared that the amount would be paid by the date given in their first correspondence. Stresses and annoyed, I signed off wishing them many policy cancellation in the future. I then received a 3rd email which addresses non of the concerns that I had raised in regard to their conduct, but did reduce the amount of time they were allowing for the amount to be paid. It read, "Thank you for your email.
Kindly note that there is an outstanding balance on the policy for the amount of £121.84.
Please be informed that you do have 7 days from the 20/01/2025 to make this payment before the debt is handed over to the Insurance Collections Bureau."
Disgusting way to conduct business. It seems they have no interest in the recommendations of past customers.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Had a quote for £386, payment would not process. Phone customer services who said they could process the quote, but they would charge me £20. Told them that I wanted to process the quote online but their website would not allow me. They refused to do anything and would not wavier the £20 fee. Had to do another quote which was the exact same policy at £405. Ridiculously still £1 cheaper than paying their admin fee! Hope that if I make a claim their customer service is better!!!!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
““Your company is an absolute disgrace. Hidden fees, outrageous cancellation charges, and a complete lack of transparency. Charging customers £359 to cancel a policy is daylight robbery, and the way you sneak in additional charges is nothing short of unethical. Is this how you treat loyal customers? Shame on you for exploiting people with these shady practices. I’ll make sure everyone knows to avoid your services at all costs. #GoSkippyScam #TerribleService #CustomerExploitation”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“For every change you will be charged, even with the so called “portal” where you can manage your policy, except portal is just where you can see your documents , any changes you still have to speak with an assistant.
Hilarious cancelation fee. Wouldn’t recomend.
1/4 of your renewal price , will be broker fee.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“They settled the my case with third part paid my damage and now i relaise they take 2 months direct debit and go skippy insured my nothing for two months and when i said why they said you have to call us to settled ?? Ridiculous!you have to have another real insurer to protect from this scams, claim lines summerset bridge,ax,and go Skippy together but they not together in some points when they need to .i dont recommend stay away from them. They dont settled payment and keep taking payments.thief company.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Signing up to Go Skippy was easy and the communication was clear. I had completed all the online information but at the end of the process I was then asked to phone to confirm my identity. I was charged £20 for the phone call wicked pushed the premium cost up. I had already taken the time to complete the administration manually myself so it would be great to have the £20 refunded please! Otherwise, setting up a policy was fairly smooth and the customer service agent was friendly.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“got my first years insurance with this company. whilst it is cheap i was told on the phone that fully comprehensive insurance covered everything damage wise. however 6 months into my policy ive had damage to windscreen. called up to place a claim to get it fixed and have now been told that my fully comprehensive policy does not cover windscreen damage. and the only way i can add it on is by paying the remaining £1,348 + £75 fee to cancel my policy and then buy a new one to be covered. what an absolute joke of a company.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Your paperwork does not match your online application and therefore risks invalid claims. Not good news for clients. Also customer services refuse to talk about it.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Awful service. Do not use.
Trying to charge £220+ to cancel a policy in the last few months. Making out that there is an open claim when there isn’t and never has been. Terrible patronising customer service. They deserve 0 stars.
Total charlatans.
Avoid at all cost.
Awful”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I was recommended to renew my car insurance with this company. I have to say that after making 3 attempts on line and 2 attempts by phone, the recommendation was ill advised, and I feel that the company is either incompetent or a sham. Please be aware that henceforth I shall inform anyone I speak, with regarding car insurance, what a load of rubbish you are.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you
