Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,661 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not recognise my email !”

Helpful Report

Hi, we're sorry to hear you're having issues accessing your customer portal. Please email us at customer.services@gogirl.co.uk so we can assist you further. Kind Regards.

“I have had my annual insurance renewal through. The quote off my current provider was £457. Like anyone looking after their pennies I did a comparison. Go Girl have quoted me £2557!! None of my details have changed. I have not made a claim. My car is 7 years old and I am over 45 years of age!”

Helpful Report

Hi, we're sorry to hear we are unable to be competitive for you as an insurer. We hope to be able to insure you in future. If you would like us to look into this matter further, please email us at feedback@sabre.co.uk. Kind Regards.

“Everything's very nice”

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“Perfect cheap insurance”

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“Have used Go Girl to insure my daughters car for three years without a problem. When it came to renew for the fourth year I explained I needed a few days to get a new mot for the car before committing to another year. They quoted £621.75 which seemed reasonable, the mot took a few days so when I called to renew the insurance they said it would now cost £884.84. Absolute scam”

Helpful Report

“4k wow 😮 you guys”

Helpful Report

Hi, we are sorry to hear you are unhappy with a quoted premium. If you would like us to investigate this further, please email us at feedback@sabre.co.uk ensuring to include your Policy/Quote reference so we can assist further. Kind Regards.

“The customer service is awful all are very untrained, being told different things by each person I speak to. Refusing to give me a refund after I’ve already been told by them I can receive one but they are now refusing. There is a reason why they are one of the cheapest insurance companies that pop up on compare the market!”

Helpful Report

Hi. We're sorry to see this review and your comments regarding Customer Service. If you require us to look into this further, please email us at feedback@sabre.co.uk along with your Policy Number and full explanation of your issue(s) so we can assist you further. Kind Regards.

“I would never go back to go girl insurance. My insurance was invalid from day 1 and received no refund and extremely poor customer service. Will be telling everyone I know never to use their service!”

Helpful Report

Hi, we're sorry to see this review and the issues you've experienced. If you would like us to investigate further, please email us at feedback@sabre.co.uk along with your Policy Number and explanation of your issue(s). Kind Regards.

“Very good insurance”

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“Scammers fraud Go Girl insurance plz never buy from him my personal experience I driving nearly decade with no claim bonus no Conviction nothing I trap bought online cheaper Asked me plz provide my dvla check code my driving licence the my v5 I provided all Then they think make swallow my money or ask more demand which I pay for fraudulent Ask me my employment contract Even provided my pay slip which explain my job title still no happy and no accepted Then I send my employment contract to many time what they ask for At the end even email my issue to Feedback on sabre with my employment contract for resolving my issue No heard In decades no body ask my employment contract But I still provided They think I can’t produce that documents which they swallow my money cancel my insurance or increase my premiums Really fraud people using tactics fool people never go to them”

Helpful Report

Hi Shahbaz, we're sorry to see this review. If you still have not been able to resolve this matter with customer services, please email us at feedback@sabre.co.uk so we can assist you further. Kind Regards.

“kept waiting on phone queue for over 4 hours just amend a policy detail”

Helpful Report

Hi Robert, I'm sorry to hear of the wait time you experienced when trying to amend your policy. For future reference, you should also be able to make the majority of amendments via your Customer Portal. If you still haven't been able to update your policy, please email us at feedback@Sabre.co.uk so we can assist you further. Kind Regards.

“Worst insurance company”

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Hi Jaxk, I'm sorry to see this review. If there is anything we can investigate further for you, please email us at feedback@sabre.co.uk. Kind Regards.

“Terrible service. Will never deal with this company again. Called several times and twice waited for over 20 min for someone to respond but no luck, had to hang up. Finally got a response after several calls and they were not very helpful. They are cheap but they make their money charging you additional premiums once you are locked in.”

Helpful Report

Hi, I'm sorry to hear of your disappointment in the service you received. If you still require assistance with regards to your enquiry, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“All if this is lies. I got into an accident a day ago and the number provided for this insurance does not work they just refer you to write a claim report on the website and they still have not responded to me. This insurance company might be cheap and easy but when you get in trouble they don’t help you. It feels like a scam”

Helpful Report

Hi Rosemary, we're sorry to hear of the difficulties you're having reporting a claim with ourselves. You should be able to do this either by phone on 0330 024 8000 or via our website at https://sabre.co.uk/claims/report-an-incident-car/ . If you still haven't received a response regarding this, please email us at claims@sabre.co.uk so we can assist you further. Kind Regards.

“Customer services appalling my son been trying to get through to them for 3 days after finishing work at 14.00 to make a payment after direct debit failed but they don't answer phones, been waiting on hold over an hour each day, always says technical difficulties if try and pay through on line account, 6 more days like this and they will cancel it and charge him more”

Helpful Report

Hi, we're sory to hear of the difficulties you're having getting through to us to discuss payment. If this matter hasn't yet been resolved for you, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I applied a new car insurence just 5 days before unfortunately i couldn't buy that car so i tried to contact Go girl custemer service to refund my money but no response. Very poor service.”

Helpful Report

Hi David, we are sorry to hear of the difficulties you've had in cancelling your policy. If this matter still hasn't been resolved for you, please email us at gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“I had insurance with you for two years, i thought i was on automatic renewal until my no claims letter arrived in which it stated that the policy had lapsed. i contacted you to see if i could pay to renew , i was told it would need requoting which i could do on line my insurance previously had been around £1600 annually i was amazed to receive a new price of £9774.00 i rang to query this only to be told prices have gone up absolutely disgraceful treatment of a customer , AVOID”

Helpful Report

Hi Bradley, we're sorry to hear that the fact your policy was not on an auto-renewal basis was not made clear to you and we were unable to remain competitive for you on this occasion. We hope to be able to cover you again in future, however. Kind Regards.

“I wish I could give you a zero or less rather than 1. I unsure my daughters car last Thursday and have recieved a confirmation e mail and a new insurance policy. However my daughter has been arrested tonight for no insurance. She has spent 3 hours in a police station 30 miles from where she was stopped. She suffers with anxiety and had a panic attack and stopped breathing . A paramedic had to be called out and because shes 18 the police couldn't tell me where she was. I gave all her documents that I have downloaded from your portal. So why is she showing as uninsured. Don't touch this company there a joke.”

Helpful Report

Hi Leanne, I'm sorry to hear of the stress and inconvenience your daughter has experienced regarding her insurance cover. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. This has unfortunately caused a delay in vehicles showing as insured on the MID Database. Rest assured, cover is in place and if you require any further clarification regarding this, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I am experiencing an unprofessional and unreasonable experience with this insurance company. No response over more than a month and all telephone lines are not working as well no one is bothered to respond to emails. A simple message saying they are facing technical fault and that too in a technologically advanced country for many weeks at stretch. Beware before you get any policy from this company”

Helpful Report

Hi Srividy, I'm sorry for the lack of response you have received with regards to your enquiry. Sadly, due to a large system issue, our systems were unavailable as of the 17th November. We appreciate your patience as service is restored. If you still require assistance with your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Technical issues, paid initial deposit then tried to create account, can’t, website has been saying they are having technical issues for weeks which is totally unacceptable, cannot view or try to change anything online, shocking they have had issues for so long”

Helpful Report

Hi, we sincerely apologise for the delay in responding. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. If you require further assistance with regards to your policy, please email us at gogirlfeedback@sabre.co.uk so we can assist you further once services are fully restored. Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,661 reviews