Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,585 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Amazing and cheap”

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“Really well laid out website, made it easy to navigate. Reasonable terms which were easy to read. All important information easily visibal”

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“Quick and simply”

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“Answering the phone might be a helpful way to give good customer service. Been on hold for 4 x >1hour. Only time they’ve answered the phone is to tell me their systems were down and to call back later. No on hold message to give an idea on queue position or expected hold time. Infuriating!!”

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Hi Jenny, we're sorry to hear you've been having issues getting through to customer services and lack of clarity in relation to queue position. If you haven't been able to resolve your query yet, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Good sevise. Easy to communicate”

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“A new customer”

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“Easy service and a great price.”

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“Good rating”

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“The price was reasonable ,great customer service.overall it was superb”

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“Very good job”

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“Amazing insurance company and east set up Recommend this”

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“Quick and easy to proces”

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“Nice insurance”

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“Awful customer service. I have been trying to contact Go Girl fro 5 days this week. I made 7 phone calls, all unanswered after 45 mintutes hanging on and have sent 8 emails all with no reply. Avoid at all costs. Truely shocking.”

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Hi Paul, our apologies for the delays you've faced when trying to get through to us. If you haven't managed to answer your query yet, please email your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“It was good but the price is always changing time to time. If I check it in the morning the price is different and again in the evening is different. And if you have an app it will be so good for user interface.”

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“Very easy to use, low prices”

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“Very reasonable price for young driver insurance. Slick web experience”

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“quick and easy to sort”

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“Have an existing Motor Car Policy with GG Phone Call Nos 1 left hanging with no answer or updates after 45 mins Phone call nos 2 approx 1 hour later no answer after 10 mins, i then hung up Am purchasing a new car in 48 hours and wanted to inform GG of the change or amendment to the policy and request a quote for the top up payment for the remaining 5 months left on the policy, or if quote too high to cancel the remainder of the insurance period. After 2 non answers described above, i sent email to customer services today (thursday) but need a reply prior to picking up car on saturday, "not confident" this will happen by the way i have been treated so far. What happens when you need to speak to a rep urgently after an accident, i shudder to think”

Helpful Report

Hi Marc, we're sorry to hear of the call hold times you experienced when attempting to amend your policy. If you still haven't received a reply with regards to your request, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Go Girl Insurance although it did take an hour to get through to the team my change of cover was done quickly and efficiently”

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Hi, we're sorry to hear of the delays you experienced to update your policy. We're pleased to hear you successfully managed to do so, however. Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,585 reviews