Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,661 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful service, cancelled my policy a day after taking it out and suffered a cancellation fee of £45 just to change, received no notification to say my cancellation had been done nor did online indicate the cancellation had worked so need to continue contacting and chasing them to sort”

Helpful Report

Hi, we sincerely apologise for the delay in responding. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. I'm sorry to hear of the lack of contact you've had with regards to the cancellation of your policy. If you still require assistance with regards to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist once systems are fully restored. Kind Regards.

“Slow to respond and won’t let me log in to my account”

Helpful Report

Hi Richard, we're sorry to hear of the issues you're having in relation to your account. if you still haven't been able to resolve your issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Thanks for insurance”

Helpful Report

“Really bad company d,didn’t answer my call for two days ,was on the phone for hours,”

Helpful Report

Hi, I'm sorry to hear of the call wait times you've been facing when trying to speak with us. If you still haven't resolved your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Hopeless- impossible to speak to an agent - 40 mins on hold - gave up -”

Helpful Report

Hi Rupert, we're sorry for the difficulties you've been having speaking with a customer services agent. If you still haven't managed to speak with someone regarding your request, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Impossible to talk to a human over the phone. On hold for 7 minutes then cut off, then on hold for over 30 minutes until I finally gave up. Have sent an email so let's hope a prompt response from them that way.”

Helpful Report

Hi, we're sorry to hear of the difficulties you've had speaking with us. If you haven't yet received a response to your email, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“I can’t activate my insurance documents. Just show me reference and policy number. No response to phon and no show me all documents.”

Helpful Report

Hi Alireza, I'm sorry to hear you're having issues obtaining your documents through your customer portal. If you still haven't managed to get these, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Frustrating Experience with GoGirl Insurance I cannot stress enough how disappointing my experience with GoGirl Insurance has been. I wholeheartedly do not recommend their services. Dealing with this company has been nothing short of a nightmare. One of the most infuriating aspects of GoGirl Insurance is their customer service. Waiting endlessly in line on a call, only to never actually connect with a representative, is beyond frustrating. Even resorting to email communication doesn’t improve the situation. Every response I received was generic, lacking any real solution to my issues. It felt like my concerns were falling on deaf ears. To add insult to injury, the exorbitant bills I received were for things that could have been easily resolved with proper communication. If only I had been able to speak to a customer care representative, these issues could have been avoided altogether. Instead, I found myself burdened with unnecessary expenses that could have been prevented with a little customer support. In summary, unless you have an abundance of money and time to throw down the drain, I highly advise against choosing GoGirl Insurance. Their lack of effective communication and unhelpful customer service make them a company to avoid at all costs. Save yourself the frustration and look for an insurance provider that values their customers and provides the service they promise.”

Helpful Report

Hi, we are sorry to see this review. I believe we have since picked up your review elsewhere but if you still feel this matter is unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“Ive been trying to cancel my insurance since Friday 6th Oct. Phone isn't answered, email reply is automated - no call back, no human reply whatsoever. And the web site doesnt work properly due to 'technical difficulties'. I no longer have to car but cant cancel the insurance. So maddening.”

Helpful Report

Hi James, I'm sorry to hear of the delays and issues you've been having in cancelling your policy. If you still haven't received a response regarding this, please email us at gogirlfeedback@sabre.co.uk so we can chase this up for you. Kind Regards.

“The claims line goes to a company called Sabre and after going through all the options the line go dead and then they cut you off Lol”

Helpful Report

Hi, we're sorry to hear you're having issues getting through to the Claims Department. Have you tried contacting us on 0330 024 4700? Kind Regards.

“I am so angry and disappointed. Due to a problem with the Customer Portal accepting manual payments, my car insurance policy was cancelled despite me reaching out before the policy cancellation deadline. Zero correspondence or cares from GoGirl. Only upside of having my car insurance cancelled, was finding another car insurance provider.”

Helpful Report

Hi, I'm sorry to hear of the issues you had in relation to the payment and cancellation of your policy. If you would like us to investigate this further, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolutely appalling customer service. Spent 3hrs in total on hold today . Your customer portal has a fault also. I’m trying to pay a direct debit that you’ve not collected and you have the audacity to threaten me with cancellation. This could possibly be the best outcome. Thank goodness I’m not calling to report an accident. True saying you only get what you pay for!”

Helpful Report

Hi, we're sorry to see this review and the issues you have had getting through to us. If you have a query that still remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Customer service nor answer called for past 2 days”

Helpful Report

Hi, we're sorry to hear of the issues you're having trying to get through to a customer services agent. If you query still remains unanswered, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Have a policy with go-girl unable to speak to anyone regarding policy no answer via email or phone and online portal not working…. Wouldn’t recommend”

Helpful Report

Hi, I'm sorry to hear of the issues you've been having. If your query still hasn't been answered, please email us at gogirlfeedback@Sabre.co.uk so we can assist you further. Kind Regards.

“Customer service and communication is absolutely shocking. I’ve called several times and been on hold for over half an hour with no one answering. I received an email stating that I owed extra money as the documents I uploaded wasn’t sufficient. Every time I try and contact them, calls and emails (apart from one email) there’s no answer. not the best start for a new customer.”

Helpful Report

Hi Claire, I believe we have since picked up your email and currently looking into this for you but if you still require assistance with regards to this, please email us at gogirlfeedback@Sabre.co.uk. Kind Regards.

“Awful company, i managed to miss one payment and I received an email asking me to sort the payment. I have been trying for days to reach customer service being kept in a queue for 45 mins / 1hr 10mins etc etc - I have sent 3 emails asking for support on how to pay but nothing back DO NOT TOUCH THIS COMPANY!!”

Helpful Report

Hi Jason, our apologies for the difficulties you've had in relation to resolving the payment issues on your policy. If you still haven't been able to resolve this matter, please email us at gogirlfeedback@sabre.co.uk so we can look into this further for you. Kind Regards.

“Yes, cheap insurance but absolutely ZERO customer service. I am trying to change my son's policy to a full licence and NOBODY EVER answers the phone or responds to emails. I've been trying for days. AWFUL!!!!!!!!!”

Helpful Report

Hi Gillian, we're sorry to hear of the issues you're having amending your policy. If you still haven't been able to speak with an agent regarding this, please email us at gogirlfeedback@Sabre.co.uk. Kind Regards.

“I am contacting customer care for last three days . I am not receiving an confirmation code to acess my documents. No one answering my call sort this one out”

Helpful Report

Hi Ajay, I'm sorry to hear you've been unable to access your documents. If this still remains an issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Buying insurance is easy an affordable but the portal does not hold the policy documents despite saying it does and there is no ability to amend anything online since the portal has no functionality beyond a policy number. Getting through customer services is almost impossible and no call waiting number or anything so can lose hours. Second time phoning and still not able to get through”

Helpful Report

Hi Harry, we're sorry to hear of the issues you've been experiencing with the customer portal and obtaining your documents. If you haven't yet been able to resolve this issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Absolutely appalling customer service. Can't ever speak to an advisor as kept on hold for hours repeatedly listening to music and then getting cut off! Advises in recorded message to use portal to update -again the portal is useless. Emailing you get a message saying at least 72 hours! When trying to update policy this is useless. In my opinion DO NOT use this company! I will be leaving as soon as i can find a way to cancel policy! Could not communicate with them effectively!”

Helpful Report

Hi Chirsty, our apologies for the issues you have had trying to get through to customer services. If you still haven't managed to resolve/discuss your issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,661 reviews