Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,585 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Write Your review

Tell us how Go Girl Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to contact by phone, no response after 1 hour 30 minutes, Tried no go on line via portal but it seems to have technical issues so couldn't change policy to new car and had to get a daily insurance. I'm away next week so making it very difficult for getting insurance on new car”

Helpful Report

Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to gigirlfeedback@sabre.co.uk. Kind Regards.

“Absolute waist of time. Within two months of being with them they canceled my insurance without notifying me took multiple payments in one go and then said they canceled because I haven’t paid. I have sent over 20 emails and been on hold on their customer service for over 3 hours on hold without speaking to anyone. When they do answer they told me to pay online with a link that doesn’t even work. Would never go for them ever again. Complete waist of time.”

Helpful Report

Hi, we're sorry to hear of these issues you've been having in relation to your policy and customer service. If there is anything you would like us to look into further, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very very good very very nice”

Helpful Report

Hi Omed, we note that your comment is positive yet your review is only 1*. If there is anything you would like us to investigate, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very bad service, they didn't take phone call and no replay mail”

Helpful Report

Hi Joby, we're sorry to hear of the delays in getting through by phone and lack of response to your emails. If your issue remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Worst company ever -5*”

Helpful Report

Hi Cabir, we're sorry to see this review. If there is anything we can look into for you, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Over a period of a week I made 9 calls to Go girl and was on hold for a total of two hours and not once did anyone pick up my call. Shocking customer service. I am now waiting for a refund - nearly three weeks after I first contacted them. Numerous emails have been sent too with everyone saying to contact them on a phone number that never gets answered. They maybe good value for money but this counts for nothing if you want to contact them over any issues. Everyone needs to be aware of how shocking they are.”

Helpful Report

Hi, we're sorry to hear of the difficulties you've been facing trying to get through to customer services and delays in your refund. If you still haven't received this, please email us at gogirlfeedback@sabre.co.uk and I will investigate further for you. Kind Regards.

“Go Girl is by far the best value for money for our family. Staff are friendly and helpful.”

Helpful Report

“Good price compare to others.”

Helpful Report

“Very bad service no answer call 😡”

Helpful Report

Hi Nadeem, we're sorry to hear you've been unable to get through by phone. If still unresolved, please email your request to gogirlfeedback@sabre.co.uk. Kind Regards.

“Waiting on the phone for hours (over 5hrs), never gets answered, no updates on position. Useless. Dreadful music too, makes you think someone is answering every 2minutes or so. All we want to do is update daughters license status, she's passed her test and can't drive yet after 2 days of trying. Again useless.”

Helpful Report

Hi, I'm sorry to hear that you've been delayed in getting through to customer services. If you still haven't been able to make the amendment to your policy, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Exellent! Good job”

Helpful Report

“I was waiting 1 hour and 10 min for someone to answer the phone. But no one did. it was really bad”

Helpful Report

Hi, we're sorry to hear of the call delay you experienced and being unable to get through to an agent. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“Easy to use website - good price for insurance including a provisional licence holder - very happy so far - would recommend”

Helpful Report

“Foi muito rápido e fácil fazer meu seguro com eles”

Helpful Report

“I paid 250 for insurance and it was transferred to me”

Helpful Report

“No body answers the phone on the customer services number. The live chat option on the mobile site does not have any kind of link to a live chat. There is no response to emails either. I have been trying to contact you since 27th and have not managed to get through.”

Helpful Report

Hi Cathy, we're sorry to see this review and the issues you've had getting on contact with customer services. If you still haven't managed to get through to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist further. Kind Regards.

“Best deal I found.”

Helpful Report

“I have been on hold for 45 minutes only to have someone pick the phone up and say there is up to a 45 minute wait to have the call answered and put me straight back on hold. I am just trying to make a simple policy adjustment and there is no online chat facility available. This has given me time to read my existing policy and be aware if you do have to make a claim you have to pay £200 additional on you excess for the privilege. if anyone in customer service would like to pick up my call this would be great as I am nearly a further 30minutes down the line. And will submit another review every 15 minutes I am on hold”

Helpful Report

Hi Kiye, we're sorry to see this review. If you still haven't managed to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Really simple and intuitive website. Great price and everything easy to understand. Also very quick responses. Much better than the big players to insure my newly qualified daughter.”

Helpful Report

“The best price I could find after lots of searching, I had a great deal for myself and my daughter as a new driver”

Helpful Report

Go Girl Insurance is rated 4.4 based on 4,585 reviews