Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,661 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how Go Girl Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No body answers the phone on the customer services number. The live chat option on the mobile site does not have any kind of link to a live chat. There is no response to emails either. I have been trying to contact you since 27th and have not managed to get through.”

Helpful Report

Hi Cathy, we're sorry to see this review and the issues you've had getting on contact with customer services. If you still haven't managed to get through to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist further. Kind Regards.

“I have been on hold for 45 minutes only to have someone pick the phone up and say there is up to a 45 minute wait to have the call answered and put me straight back on hold. I am just trying to make a simple policy adjustment and there is no online chat facility available. This has given me time to read my existing policy and be aware if you do have to make a claim you have to pay £200 additional on you excess for the privilege. if anyone in customer service would like to pick up my call this would be great as I am nearly a further 30minutes down the line. And will submit another review every 15 minutes I am on hold”

Helpful Report

Hi Kiye, we're sorry to see this review. If you still haven't managed to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Answering the phone might be a helpful way to give good customer service. Been on hold for 4 x >1hour. Only time they’ve answered the phone is to tell me their systems were down and to call back later. No on hold message to give an idea on queue position or expected hold time. Infuriating!!”

Helpful Report

Hi Jenny, we're sorry to hear you've been having issues getting through to customer services and lack of clarity in relation to queue position. If you haven't been able to resolve your query yet, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Awful customer service. I have been trying to contact Go Girl fro 5 days this week. I made 7 phone calls, all unanswered after 45 mintutes hanging on and have sent 8 emails all with no reply. Avoid at all costs. Truely shocking.”

Helpful Report

Hi Paul, our apologies for the delays you've faced when trying to get through to us. If you haven't managed to answer your query yet, please email your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“Have an existing Motor Car Policy with GG Phone Call Nos 1 left hanging with no answer or updates after 45 mins Phone call nos 2 approx 1 hour later no answer after 10 mins, i then hung up Am purchasing a new car in 48 hours and wanted to inform GG of the change or amendment to the policy and request a quote for the top up payment for the remaining 5 months left on the policy, or if quote too high to cancel the remainder of the insurance period. After 2 non answers described above, i sent email to customer services today (thursday) but need a reply prior to picking up car on saturday, "not confident" this will happen by the way i have been treated so far. What happens when you need to speak to a rep urgently after an accident, i shudder to think”

Helpful Report

Hi Marc, we're sorry to hear of the call hold times you experienced when attempting to amend your policy. If you still haven't received a reply with regards to your request, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Absolutely rubbish, never answer the phone gave up several times after being on hold for 30 minutes, I am now in the process of cancelling this policy. To treat customers with such contempt is unforgivable. Avoid this company at all costs,.”

Helpful Report

Hi Paul, we're sorry to hear you've been having issues getting through to us. Please forward your cancellation request on to gogirlfeedback@Sabre.co.uk if this hasn't yet been processed for you. Kind Regards.

“Cannot get through to customer service to ask a question about my policy. Just on hold forever. Emailed instead and got an automatic email back saying responses were delayed due to the bank holiday. It is 19th June today - there has not been a bank holiday for 3 weeks.”

Helpful Report

Hi, I'm sorry to hear you've been unable to get through to us. If you haven't been able to get an answer to your query yet, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Impossible to contact customer services when you need to make amendments to your policy been on hold for over 6 hours over two days!! Yet if you need to make a change you’re meant to tell them immediately. Emailed customer services and you get an automated response saying someone will respond in 72 hours consequently when changing our vehicle we have had to take our temp insurance costing us double!”

Helpful Report

Hi, our apologies that you have been struggling to get through to us. If you still haven't been able to get through to make this amendment, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Customer care is terrible , have called several times to make some amendments on my policy but not able to get through Phone kept ringing for hours and no response .”

Helpful Report

Hi, we're sorry to hear you are unhappy with the customer service received and being unable to get through. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“Oh my goodness ..... It's impossible to get through. I just have a quick question and I have tried and tried and tried for hours ...... Absolutely terrible”

Helpful Report

Hi, we're sorry to see this review. If you still haven't been able to get an answer to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“1. EXCESSIVE LONG WAITING TIME ON CALL NORMALLY TAKES MORE THAN 45 MINUTES TO GET THROUGH 2. IN-EFFECTIVE COMMUNICATIONS AND SIMPLY PUSHING BACK AND FORTH ON THE DOCUMENTS YOU ALREADY SUBMIT. THEY DON'T EVEN LOOK AT YOUR EMAIL REPLIES CAREFULLY FOR DOCUMENTS REQUESTED. KEEP MESSING AROUND WITH MY DETAILS EVEN THOUGH I HAVE PROVIDED EVERYTHING REQUIRED AND GIVEN A SPECIFIC LIST OF DOCUMENTS. 3. CARELESS REVIEW PROCESS ON CLIENT'S DOCUMENTS THEY STILL MISTAKENLY CLASSIFIED MY EMPLOYMENT STATUS EVEN THOUGH I SENT EVERYTHING THEY NEEDED MONTHS AGO. 4. POOR REVIEW ON TRUSTPILOT, AND NOW WHAT? ARE YOU EXPECTING TO GET BETTER REVIEW SCORES JUST MERELY CREATING A PROFILE ON ANOTHER WEBSITE WITHOUT IMPROVING YOUR CUSTOMER SUPPORT QUALITY? 5. POOR DESIGN FOR THE PAYMENT PORTAL THE CLIENT'S PORTAL LOOKS AWFUL AVOIDING AT ALL COSTS, DONT CHOOSE GOGRIL UNLESS YOU ARE DEPERATED OR DON'T HAVE A CHOICE.”

Helpful Report

Hi Rakshit, we're sorry to see this review and the multiple issues you have faced in relation to your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolutely terrible company. I wrote my wife's profession correctly in the policy (retired). However, this company says you need to update your profession. Every week they ask me 91.08 GBP for it. And I say my wife's profession is up to date every week. They definitely need money! Never again...”

Helpful Report

Hi Ahmet, I'm sorry to hear you're unhappy with the charge to update your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“impossible to get through on phone and no one replies to emails! absolute joke. wont be using them again.”

Helpful Report

Hi Suzanne, we're sorry to hear you've received no response to your query. Would you be able to email your query along with your Policy/Certificate number to gogirlfeedback@sabre.co.uk? Kind Regards.

“Having complete the online supermarket type questionnaire for my car insurance and selecting Go Girl, I then completed their own questionnaire to take out a policy. Having completed all the content with the full and correct information, I was then asked to submit copies of our driving licences, which I did. Further this I am now being charged a further £600+ for nominated drives speeding ticket which I had already entered the details for every time I’d applied for a policy. Further to this, I’m to pay a £25 admin fee. Am now on hold (15 mins and counting) to pay the fee (have to call - can’t pay online….). Feeling like I aimed low on this policy and should’ve seen the cheaper quote as a sign of general quality. Everything from the policy docs platform to waiting for this call to be answered is like something from the late 90’s. AVOID!”

Helpful Report

Hi, we're sorry to hear of your dissatisfaction regarding your premium and the hold times you've been experiencing trying to contact our customer services. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“7 days and still trying to get thro by phone and emails shocking service I recommend people avoid”

Helpful Report

Hi Sarah, we're sorry to see this review and your issues regarding contacting customer services. If you still haven't been able to get through to someone, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.

“Been trying to get through to speak to someone for a few days now totally unacceptable, You can only update details via phone but nobody answers Daughter is newly passed driver and cannot go out without insurance being updated please answer the phone!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Hi D, I'm sorry to see this review and hear of your issues trying to update your policy. I believe we have since picked up your email for review, but if not please email your Policy/Certificate number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“4 days of trying to get you to pick up the phone each time on for over 45 mins , and an email to customer services , which has been ignored , absolutely shocking service , how are still registered with the FCA? Wanted a second quote , but you have lost out on that business, also wanted to make changes to current policy. not acceptable .”

Helpful Report

Hi, I'm sorry to hear you've been having issues getting hold of customer services. If you still haven't been able to obtain a quote to make a change to your policy, please forward your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Absolutely dreadful, non-existent customer service. Threats to Cashel insurance months after taken out due to 'unacceptable ' no claims documents but not explaining what they actually want. Never answer the phone.”

Helpful Report

Hi Sara, we're sorry to hear you've been struggling to get hold of us to discuss your issue. If you still haven't been able to speak to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk along with an explanation of your issue. Kind Regards.

“Appalling service...constantly on hold with a switchboard taking a number for call back. Very poor.”

Helpful Report

Hi Geoff, we're sorry to hear you've been having issues contacting our customer services team. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Tried 4 times to contact Customer Services, at different times of the day, on hold for approaching a total of 90 minutes, no answer. Wanted to add a named driver to the policy because the portal doesn't have the facility to update policy details. Very disappointed. Have tweeted and emailed, no response...is there anybody there?”

Helpful Report

Hi Chris, I'm sorry to hear you've been struggling to speak with customer services. Would you be able to email your Policy/Certificate Number to gigirlfeedback@sabre.co.uk so we can look into this further for you? Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,661 reviews