Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,593 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY CLEAR OF THIS COMPANY THEY SCAM THE LIFE OUT OF PEOPLE. THEY CANCELLED MY CAR POLICY WITHOUT TELLING ME...GIVEN THREE DIFFERENT STORIES TO WHY IT HAD BEEN CANCELLED. SPOKE TO 3 MANAGERS AND 4 CALLHANDLERS WHICH ALL WERE VERY CHEEKY AND RUDE 7 HOURS LATER AND I FINALLY GET THE ANSWER I WAS LOOKING FOR THEY WERE TO FAULT.. NEVER AGAIN WILL I USE THIS COMPANY!!!!!!!!!!!!!!”

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Hi, We are very sorry to see your review. Please can you email us at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this. Kind Regards.

“Easy to set up. Great costumer service.”

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“Nice and easy windowscreen claim, very efficient”

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“Cheap car insurance”

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“very cheap insurance, and very easy to insure! will be recommending to people in the future. Thankyou gogirl!”

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“Easy to make insurance.”

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“The cheapest quote around, very straight forward and simple? was insured in no time 😁 great for somebody who gets nervous about adult things like insurance 😂”

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“Best quote without a box, easy to use website, 4 stars because their customer service on the phone was horrendous.”

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“my son involved in none fault accident go girl canceled his insurance and wont sort the problem out they have caused DONT USE GO GIRL AS THEY ONLY WANT YOUR MONEY AND SPEEK DOWN TO YOU WHEN TRYING TO SORT IT OUT VERY RUDE AND HAVE RECORDINGS OF THE CONVERSATIONS AVOID AVOID”

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“Just canceled my policy. I have to give it to GoGirl for training some excellent robots. When calling through you almost think you're talking to a actual person, then 10 seconds in you realise that its just AI (i should drop the 'I' in AI though ;-) ) been a customer for over a year. Really bad experience. each time i called in i had to double check i didnt call a nigerian 'prince' because all they want was money. PS, their 4 star rating on this website is bull. This is the only place they have a 4 star rating. Every where else its 1 maximum 2 stars.”

Helpful Report

Hi Dexter, We are sorry to see your review. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this. Kind Regards.

“competitive price and friendly staff”

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“Arranged insurance for my daughter - pleasant staff and competitive premium. All very simple and just what we wanted.”

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“Very good price for my insurance and the online process was very easy to complete. I was unfortunate to have to make a small claim very quickly and couldn't fault the service.”

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“AVOID AVOID AVOID without doubt the worse company I’ve ever had the displeasure of dealing with.the customer service is appalling if only I’d taken time out to read the many bad reviews I’ve come across on line I wouldn’t be in this situation now.irs very much a company that is only interested in your money and not you as a customer”

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Hi, We are sorry to see this review. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number and we will look into this. Kind Regards.

“Was in a car accident and absolutely NO fight was put up for me from this insurance and I lost everything. I’ll be making sure everyone knows how untrustworthy this insurance company really is. Disappointed is an understatement.”

Helpful Report

Hi, We are sorry to see this review and would like to look into this. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number. Kind Regards.

“Cheapest insurance you can actually get without a box, fair, and not much trouble with it, would recommend it to anyone in my situation- first time driver with no want for a box”

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“Dear Mr Carter, I am writing to complain about the unacceptable business practices your company has and more seriously the rude and patronising female Manager called Jamie in your Romford Customer Service Office. My wife took out a policy with you only today, in fact less than 12 hours ago and at the time as we have both been subject to identify fraud we selected that we were not prepared to provide our driving licence details which your system accepted. 2 hours ago we received an email asking us to provide those details which we are not prepared to do for the advised reason so rang to cancel the policy. Here the problems and totally unacceptable behaviour of the person we spoke to dwarves even the sharp and unethical business practices your company and I think it would be of great benefit if the call was downloaded and listened too and Jamie advised that as a manager her behaviour was patronising and unprofessional and does your companies already shabby reputation no favours. When advised that I was not prepared to provide my driving licence details she advised I could cancel and that there would be an administration fee. When I challenged that how could this be the case as the policy was less than 12 hours old and you had failed to honour the quote that was accepted after we had refused to provide our driving licence details she then continued to talk over me without even listening to what I was trying to say. You will here from the call Just how unacceptable that call was and it was only when I requested to speak to a manager did she advise she was one and that no I couldn’t speak to anybody else. You will hear from her voice she is cocky, rude and patronising which I know the Financial Ombudsman takes a dim view of and if she is actually a manager and you condone her behaviour I can’t think that your attempt to list on the stock exchange is going to go well if customers are still subjected to the type of behaviour she has just shown to me. I request that you refund me in full and also refund the administrative fee that Jamie insisted that we pay without listening to what we had to say and for the absolutely shocking customer service that she provided. If the fees in full are not refunded nor do you address my complaint against the false information that you provided that my driving licence details would not have to be provided when the policy was being taken out via the Internet I will take my complaint to the Financial Ombudsman Service where I will seek further compensation to cover my costs and time which I will invoice you for at the rate of £100 plus vat per hour. So far this evening I have spent over 1 hour on this matter when I have better and more important things to do but as a gesture of goodwill on my part I will not charge you for but rest assured further communication caused by your failure to deal with this matter will be charged at the advised rate. I also wish to have a written apology for the absolutely shocking way I was spoken to and constantly talked over by Jamie the Manager and an assurance that your online service will be clearer that if a driver does not want to provide their drivers licence and you accept that at the time of purchase it cannot be changed at a later date. I am aware that you have up to 8 weeks in which to respond to this complaint but as a courtesy I will expect an acknowledgement of my complaint within 2 working days and an estimated time as to when any response to my complaints will be received. Yours sincerely Keith Owen”

Helpful Report

Dear Mr Owen, We are sorry to see your review. This is being looked into and we will be in contact shortly. Kind Regards

“Go girl a Con artist took out policy on the 10th November cancelled 12th November paid deposit of £286 they said they will refund £164 I argued how can that be, he went back and said they will only take back £45 pounds cancellation fee for Just 2 days, I even had to produce a bank a statement to show they took the money what company does that. I have never had such a experience with any insurance company please do not insure with them they are cheap but they have an a gender to get you in once you on they take more money than you think. please don't do it.”

Helpful Report

Hi, We are sorry to see this review and would like to look into this. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number. Kind Regards.

“sexist company”

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Hi, We are sorry to see your review. If there is anything we can assist with, please send us an email to gogirlfeedback@sabre.co.uk Kind Regards

“Absolute disgrace. The whole company.”

Helpful Report

Sorry to see that you have not had a positive experience. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we will be happy to look into what has gone wrong.

Go Girl Insurance is rated 4.4 based on 4,593 reviews