Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,586 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process is simple, the price is affordable, and the scope of coverage is relatively wide”

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“Very competitive price and very easy to set up my policy, I’ve not had to make a claim so I can’t comment on how easy it is to claim but I’m happy with everything else .”

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“Quick and easy to do and very helpful”

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“Very easy”

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“1. EXCESSIVE LONG WAITING TIME ON CALL NORMALLY TAKES MORE THAN 45 MINUTES TO GET THROUGH 2. IN-EFFECTIVE COMMUNICATIONS AND SIMPLY PUSHING BACK AND FORTH ON THE DOCUMENTS YOU ALREADY SUBMIT. THEY DON'T EVEN LOOK AT YOUR EMAIL REPLIES CAREFULLY FOR DOCUMENTS REQUESTED. KEEP MESSING AROUND WITH MY DETAILS EVEN THOUGH I HAVE PROVIDED EVERYTHING REQUIRED AND GIVEN A SPECIFIC LIST OF DOCUMENTS. 3. CARELESS REVIEW PROCESS ON CLIENT'S DOCUMENTS THEY STILL MISTAKENLY CLASSIFIED MY EMPLOYMENT STATUS EVEN THOUGH I SENT EVERYTHING THEY NEEDED MONTHS AGO. 4. POOR REVIEW ON TRUSTPILOT, AND NOW WHAT? ARE YOU EXPECTING TO GET BETTER REVIEW SCORES JUST MERELY CREATING A PROFILE ON ANOTHER WEBSITE WITHOUT IMPROVING YOUR CUSTOMER SUPPORT QUALITY? 5. POOR DESIGN FOR THE PAYMENT PORTAL THE CLIENT'S PORTAL LOOKS AWFUL AVOIDING AT ALL COSTS, DONT CHOOSE GOGRIL UNLESS YOU ARE DEPERATED OR DON'T HAVE A CHOICE.”

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Hi Rakshit, we're sorry to see this review and the multiple issues you have faced in relation to your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“Easy to understand and good price”

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“Absolutely terrible company. I wrote my wife's profession correctly in the policy (retired). However, this company says you need to update your profession. Every week they ask me 91.08 GBP for it. And I say my wife's profession is up to date every week. They definitely need money! Never again...”

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Hi Ahmet, I'm sorry to hear you're unhappy with the charge to update your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“was the cheapest insurance company for my first year (paid monthly) and it didn't even have a black box 10/10 would recommend me”

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“excellent”

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“impossible to get through on phone and no one replies to emails! absolute joke. wont be using them again.”

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Hi Suzanne, we're sorry to hear you've received no response to your query. Would you be able to email your query along with your Policy/Certificate number to gogirlfeedback@sabre.co.uk? Kind Regards.

“Having complete the online supermarket type questionnaire for my car insurance and selecting Go Girl, I then completed their own questionnaire to take out a policy. Having completed all the content with the full and correct information, I was then asked to submit copies of our driving licences, which I did. Further this I am now being charged a further £600+ for nominated drives speeding ticket which I had already entered the details for every time I’d applied for a policy. Further to this, I’m to pay a £25 admin fee. Am now on hold (15 mins and counting) to pay the fee (have to call - can’t pay online….). Feeling like I aimed low on this policy and should’ve seen the cheaper quote as a sign of general quality. Everything from the policy docs platform to waiting for this call to be answered is like something from the late 90’s. AVOID!”

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Hi, we're sorry to hear of your dissatisfaction regarding your premium and the hold times you've been experiencing trying to contact our customer services. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“Wonderfull”

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“Easy and simple to use. Got a good deal”

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“Simple,easy to use. Competitive prices”

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“Easy to get a quote & all done the same day. Very good price as I have my 18yr old son on policy. Great service so far.”

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“Very good”

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“Extremely good price for a young driver, most quotes were coming back as £1500+ with a black box to be fitted where as GoGirl was half the price without one. Had to ring up a few times with some queries all the phone staff were extremely helpful and efficient. already recommended to some friends renewing their insurance!”

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“7 days and still trying to get thro by phone and emails shocking service I recommend people avoid”

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Hi Sarah, we're sorry to see this review and your issues regarding contacting customer services. If you still haven't been able to get through to someone, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.