Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,585 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous // 01/01/2019

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“Brilliant customer service and great price”

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“dire customer service - on hold for 45 mins and then cut off. Can never get through and all I wanted to do was set up a direct debit (i.e. to pay them). The online portal has no way to do this.”

Helpful Report

Hi Denis, we're sorry to hear of your disappointment in relation to the customer service. If you haven't been able to set up your direct debit yet, please email your request through to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Poor customer service. Still waiting on premium being refunded after cancelling my policy with numerous emails sent with no response. Complaint has been made with Ombudsman.”

Helpful Report

Hi Simon, our apologies on the delay in receiving your refund following cancellation. If you haven't yet received this, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Spoke to a lovely lady Kirra in customer service who was so helpful and explained everything very patiently and clearly! Insurance renewal was very competitive, would recommend this company.”

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“Really fast online service, simple to use, would definitely recommend to any first time drivers, male or female :)”

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“Received the most value for money from this company when insuring my car. The process was easy and I was able to choose exactly what I wanted to include in my policy. It was quick and easy. Many thanks.”

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“If you want to do anything with your policy other than just be legal on the road you will soon find out why they are so cheap. I cancelled my policy over 2 weeks ago before the cover even started as the car had been written off & despite a reply from Sabre Customer Services assuring me of a refund & compensation nothing has arrived. I live in hope but not much G Barnard Policy No 666670455371”

Helpful Report

Hi Graham, we're sorry to hear you haven't received any update regarding your refund. If this still hasn't been resolved for you, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Absolute nightmare trying to contact them,placed on hold for 1hr plus gave up after 1.5hrs. No reply to emails I will definitely not be using Go girl again terrible customer service”

Helpful Report

Hi Dawn, our apologies for the hold times you've been experiencing along with lack of response to your emails. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolute dreadful company. You have kept me waiting hours on your waiting chinese water system. Promissed me a call back today at 12 today, its now 14.50. All i want to do is set up a new policy. This is just NOT acceptable”

Helpful Report

Hi Richard, we're sorry to hear of the waiting times you've been experiencing and the call back you didn't receive. If this still remains unresolved for you, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“insures car”

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“My insurance is due to begin today - I have no policy number but my money has been taken, I can't get through on the phone, or e-mail - I can't log-in as I have no policy number - this really is an urgent matter - useless service - would like my money back and go elsewhere”

Helpful Report

Hi, we're sorry to hear of the issues you're having regarding access to your policy. Would you be able to email us at gogirlfeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

“Appalling customer service, I have been calling them for over a week and have spent hours on the phone trying to get through to them following an email they have sent me. Now on day 6 of calling and over 7 hours on hold with still no reply and 2 of the lines it tells me to call dont work.”

Helpful Report

Hi Kelly, our apologies for the delays you've been facing trying to get through to us. Please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“great insurance cover at an affordable price, really happy”

Helpful Report

“You cannot hold of anyone on any of the telephone numbers - been holding for over 2 hours I have been trying to renew my insurance policy but cannot get through to anyone to take the payment Now trying the claims line and still no answer so wont be renewing because they are clearly not available to help if you need them”

Helpful Report

Hi Kylie, we're sorry to hear you've been struggling to get through to us. If you haven't been able to resolve this yet, please email your request to gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Easy to update”

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“So quick and simple to get insured, and very reasonable priced. Would 100% recommend 🚗”

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“Easy to use website”

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“I am very happly”

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“Signing up to go girl was a really simple process and they were one of the most reasonable priced providers I could find.”

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“Appalling service. I am not convinced there is anyone manning their customer service department. I have been ringing every day since 26th June (nearly two weeks) 3 times a day. Been on hold for an average of 14 minutes before I have to give up. I am trying to upgrade my policy to include business insurance and give you more money!!! I have had one email response telling me that it is no problem, advising the charge but then saying call us to arrange, BUT YOU DO NOT ANSWER!!! Now I’m getting generic emails saying you will cancel my policy in 7 days if I don’t get in touch 😡🤬😡🤬 Please can someone please call me or just give me a full refund and I’ll go to a proper company! Absolute disgrace!!!!!! GoGirl and Sabre, give both these businesses a wide birth of prepare to be disappointed”

Helpful Report

Hi Keeley, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to gigirlfeedback@sabre.co.uk. Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,585 reviews