Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,661 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price that makes one to go and get go girl insurance, too affordable and easy to access.”

Helpful Report

Hi Esiemy, we note that your comment appears to be positive yet you have rated 1*. If there are therefore any issues you would like us to look into, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“The last 2 weeks I have been trying to call them. No answer been waiting for up to 2 hours. I have sent emails. To get a bounce back saying they have attempted to call me. THEY HAVENT! I need to get an issue resolved, but having no luck! It's an absolute joke. What I need to do I cannot even do on the customer portal! There so called new portal is absolutely rubbish.”

Helpful Report

Hi, we're sorry to hear you've been having issues getting through to us. If your issue still hasn't been resolved, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Website does not work to make changes and wait times on phone for over an hour and still did not get through to make a change then close at 6pm. Impossible, several times tried and still not being able to pick up a new car due to not being able to contact them . Atrocious”

Helpful Report

Hi Matt, our apologies for the difficulties you're having in relation to the website and customer portal. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“dire customer service - on hold for 45 mins and then cut off. Can never get through and all I wanted to do was set up a direct debit (i.e. to pay them). The online portal has no way to do this.”

Helpful Report

Hi Denis, we're sorry to hear of your disappointment in relation to the customer service. If you haven't been able to set up your direct debit yet, please email your request through to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Poor customer service. Still waiting on premium being refunded after cancelling my policy with numerous emails sent with no response. Complaint has been made with Ombudsman.”

Helpful Report

Hi Simon, our apologies on the delay in receiving your refund following cancellation. If you haven't yet received this, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“If you want to do anything with your policy other than just be legal on the road you will soon find out why they are so cheap. I cancelled my policy over 2 weeks ago before the cover even started as the car had been written off & despite a reply from Sabre Customer Services assuring me of a refund & compensation nothing has arrived. I live in hope but not much G Barnard Policy No 666670455371”

Helpful Report

Hi Graham, we're sorry to hear you haven't received any update regarding your refund. If this still hasn't been resolved for you, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Absolute nightmare trying to contact them,placed on hold for 1hr plus gave up after 1.5hrs. No reply to emails I will definitely not be using Go girl again terrible customer service”

Helpful Report

Hi Dawn, our apologies for the hold times you've been experiencing along with lack of response to your emails. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolute dreadful company. You have kept me waiting hours on your waiting chinese water system. Promissed me a call back today at 12 today, its now 14.50. All i want to do is set up a new policy. This is just NOT acceptable”

Helpful Report

Hi Richard, we're sorry to hear of the waiting times you've been experiencing and the call back you didn't receive. If this still remains unresolved for you, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“My insurance is due to begin today - I have no policy number but my money has been taken, I can't get through on the phone, or e-mail - I can't log-in as I have no policy number - this really is an urgent matter - useless service - would like my money back and go elsewhere”

Helpful Report

Hi, we're sorry to hear of the issues you're having regarding access to your policy. Would you be able to email us at gogirlfeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

“Appalling customer service, I have been calling them for over a week and have spent hours on the phone trying to get through to them following an email they have sent me. Now on day 6 of calling and over 7 hours on hold with still no reply and 2 of the lines it tells me to call dont work.”

Helpful Report

Hi Kelly, our apologies for the delays you've been facing trying to get through to us. Please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“You cannot hold of anyone on any of the telephone numbers - been holding for over 2 hours I have been trying to renew my insurance policy but cannot get through to anyone to take the payment Now trying the claims line and still no answer so wont be renewing because they are clearly not available to help if you need them”

Helpful Report

Hi Kylie, we're sorry to hear you've been struggling to get through to us. If you haven't been able to resolve this yet, please email your request to gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Appalling service. I am not convinced there is anyone manning their customer service department. I have been ringing every day since 26th June (nearly two weeks) 3 times a day. Been on hold for an average of 14 minutes before I have to give up. I am trying to upgrade my policy to include business insurance and give you more money!!! I have had one email response telling me that it is no problem, advising the charge but then saying call us to arrange, BUT YOU DO NOT ANSWER!!! Now I’m getting generic emails saying you will cancel my policy in 7 days if I don’t get in touch 😡🤬😡🤬 Please can someone please call me or just give me a full refund and I’ll go to a proper company! Absolute disgrace!!!!!! GoGirl and Sabre, give both these businesses a wide birth of prepare to be disappointed”

Helpful Report

Hi Keeley, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to gigirlfeedback@sabre.co.uk. Kind Regards.

“Absolute waist of time. Within two months of being with them they canceled my insurance without notifying me took multiple payments in one go and then said they canceled because I haven’t paid. I have sent over 20 emails and been on hold on their customer service for over 3 hours on hold without speaking to anyone. When they do answer they told me to pay online with a link that doesn’t even work. Would never go for them ever again. Complete waist of time.”

Helpful Report

Hi, we're sorry to hear of these issues you've been having in relation to your policy and customer service. If there is anything you would like us to look into further, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very very good very very nice”

Helpful Report

Hi Omed, we note that your comment is positive yet your review is only 1*. If there is anything you would like us to investigate, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very bad service, they didn't take phone call and no replay mail”

Helpful Report

Hi Joby, we're sorry to hear of the delays in getting through by phone and lack of response to your emails. If your issue remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Worst company ever -5*”

Helpful Report

Hi Cabir, we're sorry to see this review. If there is anything we can look into for you, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Over a period of a week I made 9 calls to Go girl and was on hold for a total of two hours and not once did anyone pick up my call. Shocking customer service. I am now waiting for a refund - nearly three weeks after I first contacted them. Numerous emails have been sent too with everyone saying to contact them on a phone number that never gets answered. They maybe good value for money but this counts for nothing if you want to contact them over any issues. Everyone needs to be aware of how shocking they are.”

Helpful Report

Hi, we're sorry to hear of the difficulties you've been facing trying to get through to customer services and delays in your refund. If you still haven't received this, please email us at gogirlfeedback@sabre.co.uk and I will investigate further for you. Kind Regards.

“Very bad service no answer call 😡”

Helpful Report

Hi Nadeem, we're sorry to hear you've been unable to get through by phone. If still unresolved, please email your request to gogirlfeedback@sabre.co.uk. Kind Regards.

“Waiting on the phone for hours (over 5hrs), never gets answered, no updates on position. Useless. Dreadful music too, makes you think someone is answering every 2minutes or so. All we want to do is update daughters license status, she's passed her test and can't drive yet after 2 days of trying. Again useless.”

Helpful Report

Hi, I'm sorry to hear that you've been delayed in getting through to customer services. If you still haven't been able to make the amendment to your policy, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I was waiting 1 hour and 10 min for someone to answer the phone. But no one did. it was really bad”

Helpful Report

Hi, we're sorry to hear of the call delay you experienced and being unable to get through to an agent. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,661 reviews