Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.43

4.4 Rating 4,587 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,587 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“The application process was seamless. Coverage is satisfactory and documentation excellent.”

Helpful Report

“Very bad insurance company Very bad insurance company. I asked for a price quote shortly before my insurance expired. They sent a 1st quote of £2,955. I told them I had a security monitoring system in my car. and I asked for some discount for it. but after 2 days they sent me the 2nd quote as 6,418 pounds. I called with the phone. I explained the situation. He gave nonsensical answers on the phone. I condemn this insurance company. I do not recommend this company to anyone. Stay away from this insurance company. Mehmet Sah Karatas”

Helpful Report

Hi Mehmet. I believe we have already picked this up via another channel but if not, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can look into this further. Kind Regards.

“2 times calling in 1 hour , waited 10 min and 6 mins no answer just same loop of music 1 time waiting 11 mins 40 , got bored and 26 mins across 3 calls is just not acceptable .Insurance up 15% from year 2 with one yr NCD , SO 2 years NCD with same Company nets you a 15% rise not a 5% reduction ? No wonder no one wants to answer , As there is literally no reason for such Hikes ! Auto Renewal ? Hmm I'll wait to see what you say as you can dam well call me now ,Ive tried enough dont you think ?”

Helpful Report

Hi. We are sorry to see this review in relation to the issues you have had getting hold of us and the increase in your renewal premium. Please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Once our daughter passed her test they were unhelpful and rude to our queries about changing the insurance from a learner to a qualified driver. £169 for 10 days insurance as the policy renewed then, needless to say we won't be renewing with them. The guy on the phone clearly didn't like his job and was surly and unhelpful. We understand that there would be a cost but that is ridiculous.”

Helpful Report

Hi Kim. We are sorry to see this review and hear of the manner in which you were spoken to. If possible, would you be able to email your Certificate/Policy Number to gogirlfeedback@sabre.co.uk so we can look into this further for you? Kind Regards.

“I have used Go Girl as my Insurance holder for both my first and second year of driving. They were the cheapest quote I had received which was the main reason why I chose them. However the staff are fabulous to talk to and so very helpful over email and phone calls. The waiting time is never too long and they always call or email me to remind me of documents etc that I always appreciate as it helps to keep me on top of things. Today I spoke to a colleague named Hayley who I would like to point out as she was simply great. She was very understanding over the phone and gave me some useful advice on my next steps. I would just like to say what a great company and they’re definitely worth being with for your Insurance.”

Helpful Report

“I have used gogirl twice now, the first time was hassle free but recently (2022) when I signed up with them again they were asking for all my no claims bonuses. I submitted them all on their online portal, but then they came back to me saying the one document did not specify something correctly. I then got my previous insurer to email me another document which I submitted. Then all of a sudden they came back saying its 2 years old and cannot be used and I need to pay another 74 pounds. Ridiculous! As i had a no claims bonus with them that expired in 2021! I submitted everything correctly, yet they still charged me. They just want to get as much money out of you as possible. I will never be using them again.”

Helpful Report

Hi. We are sorry to see this review and the issue you have had in relation to your no claims bonus. If possible, could we ask that you email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate this further? Kind Regards.

“Took out an online policy through compare the market this afternoon as soon as the policy document came through I realised the date was wrong. Phone them and they wanted an extra £130 on top told them not to bother and cancel and they’ve just taken £45 of me for doing nothing I’m absolutely fuming scam artists absolute day light Robbery”

Helpful Report

Hi Lisa, We are sorry to see this review in relation to the charges applied to amend your inception date. If possible, would you be able to forward your Policy Number to gogirlfeedback@sabre.co.uk so we can look into this for you? Kind Regards.

“A problem accrued with my DD I was notified by email & given 7 days by pay. They do not retry the DD as all others do. I didn’t have access to my security number on card called to let them know. They cancelled my policy without informing me. Worst customer service I’ve ever experienced the phone operators are rude and unhelpful.”

Helpful Report

Hi Chelsey, I am sorry to see this review. If possible, would you be able to email your Policy Number to gogirlfeedback@sabre.co.uk so we can look into this for you? Kind Regards.

“Quick and easy to use Web site”

Helpful Report

“I have just had to cancel a policy that I had for 2 hr 40 minutes due to circumstances regarding acquiring the car changing and have been told that I have to pay £45. After asking 3 times whether there was anything that could be done all I kept being told was "it's in our ts & cs I'm afraid". If I could have given a 0 star review I would have! Unbelievable!”

Helpful Report

Hi Zoe, We are sorry to hear this. Please can you send a Policy Number to gogirlfeedback@sabre.co.uk and we will look into this for you. Kind regards.

“I wanted to cancel my car insurance within an hour of ordering online - i hadn't even spoken to anyone taking their time. i was advised that the refund would be made back to me and that i would need to pay a £45 cancellation fee for administration!! would i recommend GO girl? absolutely not!!”

Helpful Report

Hi Lisa, We are sorry to hear this. Please can you send a policy number to gogirlfeedback@sabre.co.uk and we will investigate. Kind regards.

“I have not go girl”

Helpful Report

“Hello, I moved a new address and I paid £45.16 including £25 administration fee. Why? It is a simple transaction, why am I paying £25 for that? It should be done online but no. And also customer service agent was not patient enough to explain why I have to pay this amount. Next year I will change my insurance company and pass the one which has better IT capabilities.”

Helpful Report

Hi Yeliz, Thank you for leaving a review and sorry to hear of the issues you've faced regarding the changing of your address. Please can we trouble you to send your policy number to gogirlfeedback@sabre.co.uk in order for us to locate the record and investigate. Kind regards.

“Very good customer services and cheap insurance compare to others.👍🏻”

Helpful Report

“Customer service is good, nice and friendly, well once you’re able to get through to them😂 you might as well get a cup of tea and put on a movie and once it’s finished you’ll still be waiting. Communication is terrible between services, preventing from things from happening, and service being poor. My car was in a bump and needed repairing, sent everything off heard nothing from the insurance or the garage. To then call them chasing it up to find out that the insurance hadn’t send over documents or something and that the garage was backlogged (which none of this was told to me until I phoned them). My car needed to be fixed as it couldn’t be driven. I asked to changed to a different garage which was used before, they then managed to fit it in at the same company just a different branch. The branch said they would supply a courtesy car, the day of my car being collected no courtesy car was there from the garage which is approved and used by go girl insurance. They then said that they had run out and that enterprise is arranging a car. Yet nothing was communicated to me, called enterprise and said they were only just informed about this said they left a voicemail to me (never had a single call or text or voicemail from them) for them to say they have no cars to give me. So basically been on the phone to multiple people from the insurance and to the garage and to enterprise to try and sort this out . Communication is very poor between different people and to the customer so you don’t know what’s happening.”

Helpful Report

Hi Katie, Thank you for leaving a review and sorry to hear of the issues you've faced regarding the claim. Please can we trouble you to send a claims reference number or policy number to gogirlfeedback@sabre.co.uk in order for us to locate the record and investigate. Kind regards.

“Been with GoGirl for over a year now. So easy to get an initial quote...the quote was by far the cheapest that I came across....quick and easy to set up....no issues at all!!”

Helpful Report

“I been with go girl for few years now , every year they still give me the cheapest quote and their customer service is fantastic . When I call to renew my policy it’s such a quick process no faffing . They delivered in every way so far”