“I have multiple complaints with American Express Platinum card services. Considering I paid $695.00 for an account, I am expecting superior services. This has not been my experience for the following issues. I mailed a payment by check for a balance over $27,000.00. I mailed it a week ahead of time. On the due date the check had not posted so to be sure the account was paid on time, I made an electronic transfer from my bank to pay the account. They posted the check the next day. I called to get the $27,000.00 + refunded back to me. I was told they had to wait until the check cleared. It took 5 days for them to be willing to issue a refund. I asked that the funds be electronically transferred back into my bank account. I was told because the amount was over $9,000.00 so they had to issue a check and mail it to me and to expect it to take 7-10 business days. At the same time they froze my account and said I was required to go through a financial review. They said all accounts had to do this and it was unrelated to anything else. They wanted me to verify my income, and I had to send them the two most recent bank statements from my bank. I complied and now after a week my account is usable. I am 70 years old and have had numerous credit cards over the years. Never have I had so much aggravation from a credit card company.”
“I’m extremely disappointed with how American Express has handled my business charge card. When I first applied, the card was approved without them asking for any supporting documents or financial statements. I provided accurate information, and if they had required anything further at the time, I could’ve easily supplied it.
For 7–8 months, I used the card responsibly—spending and repaying on time, managing the account properly, and maintaining a good history. Then, out of nowhere, I received a call from their accounts department requesting business bank statements. I provided everything promptly.
A few days later, they informed me that the card would be cancelled because my business financials weren’t strong enough to justify the credit facility. Despite never missing a payment and being a good customer, they abruptly closed my account and demanded full repayment of the outstanding amount within days.
This is completely unreasonable. Many businesses rely on credit cards, overdrafts, or credit lines to manage cash flow. If they had concerns about my financials, it should have been raised at the approval stage—not after months of responsible use. It feels like a serious failure in process and communication, and shows no regard for loyal customers trying to run a business.
American Express should review its internal assessment practices and ensure transparency from the start, instead of pulling the rug out from under customers with no notice.”
“I’ve been a loyal Amex customer for years, but my recent experience has been deeply disappointing. I was charged a $325 annual membership fee even though I had clearly told customer service I couldn’t proceed with renewing my card until they resolved a promised $100 credit on my corporate card, which I also hold with Amex. They acknowledged that the promised callback never happened, yet still refused a refund, claiming I missed the 30-day window. The only reason I missed it was because they didn’t follow through.
To make things worse, their support team repeatedly denied prior conversations, offered no way to email documentation, and seemed to have no internal tracking of previous interactions. I had to go through the CFPB just to get a response, and even then, they admitted fault but refused to take responsibility.
This process has been frustrating, unprofessional, and opaque. For a company that markets itself on premium service, Amex failed to act with basic accountability. If you're considering their products, especially premium cards, be aware that their customer service and complaint handling are nowhere near what they promise.”
“When I received an email from American Express, it was the only correspondence I got that my payment was late. I still have paper billing and how is it that I’m late two months. I never received my Amex statement My bills are always paid on time. I did change the bank account for the auto pay but only one card got registered for auto pay and not the other. My $24 purchase became an $89 dollar purchase. I called to see if they could at least waive 1 of the 2 late fees, but AI generated a “NO” response. I’ve been an American Express card holder since 1988. If AI is making decisions then the human decision I can make is leave Amex. I’ve always loved their service but this isn’t cool.”
“I trusted them so I didn’t withdraw immediately, thinking the perks would be worth it. Then, after another trade, my $35K was gone. When I confronted them, the response was just that I shouldn’t be doing side trades. No apology, no resolution. This whole thing felt fishy. my deposits got saved when a friend introduced me to GREYFOOTS-COM. The level of dedication and commitment they demonstrated was truly commendable.”
“Four months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $7,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact Chelsy Desmarais. She guided me through the process and helped me successfully recover my money.
EMAIL: Chelsy__desmarais__70__@__gmail__.__com.
Whats_App : +1 (443) -207-2425”
“American Express is based on lies. It didn't start off that way, but today it's just awful. I travel often, and everywhere I land there is a reason why I can use their lounges. Everything from, you need a reservation to you need to walk a mile further because we have no affiliation with the other lounges. Then, you need a priority pass, which I should have, because I have 2 Platinum cards and a Delta Platinum card, but at Changi Airport, there is no such place. So, I go to the website to find another. We'll, non of the 10 places on the American Express are good for any of the cards that I have, we only have 8 cards. What's in your wallet. Bank of America, Merrill Lynch, and American Express are all one big company and each of them are practically worthless, especially in the customer service. Never get a point card either, they are only worth .001 in US Dollars.
Don't bother calling customer, they are "standing behind themselves" actual quote. Department of commerce should tske them down. Point made. #suck”
“Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' wikihelpdesks @ gmail . com to help me recover my funds. Please stay away from this online stuff.”
“Get bitcoin invested funds back via wiki desk firm. Did you lost your funds via online investment? Reach out to '' wikihelpdesks @ gmail. com for help. please shear there is someone out there whom might need help”
“*Subject: Poor Customer Service and Mismanagement – Consider Switching to Visa or Mastercard**
I am extremely disappointed with the service I’ve received from American Express. Despite requesting multiple times to change my debit date from the end of the month to mid-month, nothing was ever done. Each request was ignored or mishandled.
On top of that, I was advised to transfer funds to lower my balance, which I did, only to find that Amex still charged me the full amount without considering my credit. The credit was rolled over to the next month, which was not helpful. I asked for the credit to be refunded to my bank account and was assured it would be. After waiting over 25 days, nothing happened. When I followed up, I was told the system had canceled the request, despite receiving multiple confirmations that the money would arrive by a specific date.
Adding to the frustration, I was informed I could withdraw money from an ATM. I even calculated my withdrawal limit with one of the agents. But when I went to the ATM, I received a message saying, “Please contact your bank.” Upon contacting Amex again, I was told I’m not allowed to withdraw until one year has passed, something that was never mentioned before.
The level of miscommunication, poor customer service, and repeated failures to follow through are unacceptable. I expected far better from a company like Amex. If you are considering a credit card, I strongly suggest running away from Amex and transitioning to Visa or Mastercard. Their services and customer care are far more reliable, and you won’t have to endure the endless frustrations I’ve encountered with Amex.”
“I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card. There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable.
I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It’s a shame that they handled this situation so poorly, and I won’t be recommending their services to others.”
“My husband and I have over 35 years (combined) with the American Express and always thought that this card will protect us from a fraud. And this was the case until this year's event. Unfortunately, it is not the case any more. AMEX not just refuses to investigate the case, but also were dishonest with us at the time when we tried to submit the dispute (4 times!).
First we were shocked and tried to prove the case, knowing that the AMEX always protects their customer. Very soon we realized that no-one actually reviewed our documents and they just keep requesting the same documents again and again.
It is a "ground hog day" over and over again, and no-one comes with the solution.
At this moment we are looking for another credit card with some dicency and dignity.”
“Lost my card over 18 months ago. Which means I have zero access to statements, because they're only available online. And I have zero access to my online account, to even see what is due, or when, because you have to have your card and card number for that. I've called and emailed repeatedly asking them to cancel that card, to send me a new one, to provide me with statements, etc. All that they do is verify my contact information, my income, and then ask for my bank account information so they can set up automatic payments. I have explicitly started phone calls by telling them I am ONLY calling to cancel the card that was lost 18 months ago to ensure there are no fraudulent charges and to regain access to my online account and statements so that I can ensure they are probably applying payments, and they have failed to do either for me in over 18 months. Have even filed complaints with BBB, AG, etc. Their response is always "we've reached out to the complainant directly to resolve the matter," then send me a printed letter that says "call us on our general toll-free customer service number..." the same one that has repeatedly done nothing but beg for my bank information and ignore my actual reason for calling.
This company is a scam that cares ONLY about keeping the bills coming to you and getting your bank account information. There are a million other credit cards out there, and literally every single one is more legit than American Express.”
“Oh my goodness, it seems unbelievable but I just got my deposit back with the help of Rose, she is very reliable. At first I thought it was not possible and that it was a scam, but to my world I got my money back in less than 72 hours. Am so happy, Contact::
WHATSAPP:: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6
EMAIL:: r o s e h o o v e r 9 0 @ g m a i l . c o m”
“After being a card member for 40 years, I could not get a straight answer on the balance and handling of my accounts. The chat did me no good after many hours of trying to get things straight. I had a Delta Card which I cancelled and now have a Blue Cash card which I am considering cancelling.”
“Applied for the card online and was accepted. Received the card and called to confirm that I would receive the promotional offer. After meeting the requirements, I was told I had to wait 6-8 weeks to get the Delta SkyMiles added to my account. After waiting several weeks, I called back and was told I never qualified for the card with the promotional offer despite being told twice that I did qualify! Beware of American Express promotional offers—they can change their mind after you qualify for the card!”
