GB DIY Store Reviews

Name: GB DIY Store
Address: Unit 1, Fox Covert Way, Mansfield, Nottinghamshire
Rating: 4.86

4.9 Rating 2,596 Reviews

97 %

of reviewers recommend GB DIY Store

4.9

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GB DIY Store:

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies.

The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors.

With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it.

Our team is always happy to help, so please do not hesitate to contact us.

Visit Website

Phone:

01623622205

Email:

nathan@gbdiy.co.uk

Location:

Unit 1, Fox Covert Way,
Mansfield
Nottinghamshire
NG19 0FR

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GB DIY Store 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and service”

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Posted 1 year ago

“Got what I asked for and the delivery was excellent”

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Posted 1 year ago

“always had an excellent service from GB DIY STORE. speedy delivery”

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Posted 1 year ago

“My order was processed and delivered speedily, and overall the service was very good. Unfortunately, the items ordered (window handles) were inconsistent in quality, ranging from easy-to-use to almost unuseable (very stiff), but they were the cheapest so I guess 'you get what you paid for'”

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Posted 1 year ago

“Excellent service. Website is easy to use and my order was dispatched quickly and arrived next day. Can’t ask for much more than that.”

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Posted 1 year ago

“Great service, would not hesitate to use again.”

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Posted 1 year ago

“Website easy to find what you're looking for, quick despatch of goods”

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Posted 1 year ago

“Very happy with the quick delivery and quality of products.”

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Posted 1 year ago

“Fast delivery - good prices”

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Posted 1 year ago

“I ordered seals for my bifold doors because the window supplier/fitters did not fit them and did not return with the seals. I had to guess and measure the gaps myself. GB DIY made it easy to see the different types of seals and measurements. I ordered what I thought we needed and the deliver was super fast. I have installed the seals and they work great. The quality of the rubber seals are also great. Thank you so much for your quick delivery.”

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Posted 1 year ago

“Excellent product will buy again”

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Posted 1 year ago

“Good delivery. On time like they said good DIY store”

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Posted 1 year ago

“Delivered the item required as detailed on the website and delivered on time. Can't fault the service.”

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Posted 1 year ago

“Great product and service”

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Posted 1 year ago

“I precisely measured my old lock and used the GB DIY internet guide to order a replacement. The replacement arrived very quickly. Although the principal dimensions of the lock I ordered were correct, the internals of the lock are incompatible with the locking mechanism. My requirements are for a gear-driven drop bolt which at the same time drives out the mortice. The replacement lock supplied has a separate RISING bolt rail driven by upward movement of the door handle, and the mortice is driven separately by the key. Nowhere on the GB DIY webpage for the principal dimensions measured does it state that there are different mechanisms available within the envelope dimensions. DIY's "Nathan" has told me that I've ordered the wrong lock. Because I've opened it to determine the differences in the internal mechanisms and photograph them for GB DIY, they won't accept returns. "Nathan" says that I have to send a photograph of my old lock, and he'll identify the correct lock, and I have to buy another. I've previously rated GB DIY highly, but this has to be a zero. The lock identifier page does not warn that there are different mechanisms within the described principal dimensioned lock drawings. I won't be buying any other item from GB DIY.”

GB DIY Store 1 star review on 11th October 2023

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Posted 1 year ago

Hi Raymond. I'm sad to see the negative review after the support which I provided to you on this. The lock you purchased from is was not the one you needed. I did explain that in my email to you. The reason why the internal mechanisms are different is because your lock is a key wind mechanism and the one you ordered from us is not. I requested some images and more information from you so I could 100% confirm what part you needed but never received a response. Unfortunately we can't accept a return on your order because you have effectively dismantled the item. The item supplied to you was as described and exactly what you ordered. I'm sure it goes without saying that we cannot possibly accept returns on items when they have been tampered with like this, especially a door lock. We cannot put this item back into our stock as we cannot guarantee it's in full working order after you have opened it up. Had you contacted us prior to dismantling the item and let us know the item you received wasn't correct, we would have happily accepted a return for a full refund. Again, I'm sorry you felt the need to leave us a negative review despite all the help we offered. If you do still need assistance we're happy to help so please get in touch.

Posted 1 year ago

“Excellent service, fast delivery, highly recommended”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Had exactly what I wanted and received the item exceptionally quick. Highly recommended.”

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Posted 1 year ago

“First class service, first class products.”

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Posted 1 year ago

“Goods arrived quickly and in good order.”

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Posted 1 year ago

GB DIY Store is rated 4.9 based on 2,596 reviews