Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 549 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a complete disaster. The gazebo itself when it finally all arrived (approx two weeks after ordering) is very good. The carry bag needs to be made of sterner material - already showing signs of wear.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback and please accept our apology for the delayed delivery Jo. I understand you received your gazebo frame and leg weights in good time and that our couriers unfortunately misplaced your gazebo canopy. Our Sales team refunded you the original carriage charge and worked hard to rectify the situation as quickly as possible; I understand you had to wait two weeks to receive a replacement canopy due to lack of stock. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Again we’re very sorry you were let down on this occasion. I am however glad to hear you’re happy with the product itself. Kind regards, Sam Gazeboshop

Posted 7 years ago

“Superb staff, excellent web site, great product with very competitive prices, fast delivery and very well packed. Well done and thanks”

Helpful Report

Posted 7 years ago

“"Speedy delivery and the build quality of the gazebo is very good. Easy to erect. The four main tent pegs are excellent, but for the price I would expect more and better quality pegs for the side walls"”

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Posted 7 years ago

Hi, Thank you for your feedback Alan. To clarify all of our gazebos are supplied with a heavy duty tie down kit as standard; this kit consists of 4 large pegs and a camlock strap set (to be tied around the frame itself). I’m not sure what you’re referring to with regards to the sidewall pegs? We also sell an extra heavy duty tie down kit; this kit consists of 4 large pegs and a ratchet set (to be fastened to the frame itself) should you wish to upgrade your kit. Any further questions, please feel free to call the office on 01295 258922 who will be more than happy to help. Kind regards, Sam Gazeboshop

Posted 7 years ago

“excellent level of service and nothing was too much trouble in helping me with my design and even with the postage to Cyprus fantastic company and great staff.”

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Posted 7 years ago

“"I recieved my gazebo the next day ! I was totaly amazed by the quality ! The only thing was the bag damage but thats being sorted !10\/10 besr ever gazebo iv bought !"customer servise is great too !going to order sides next”

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Posted 7 years ago

“Great product. Easy to put up and really good quality”

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Posted 7 years ago

“Superb quality gazebo. Very smooth operation and feels like it's built to last.”

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Posted 7 years ago

“My wife and I were exceedingly delighted with the printing on our canopy. So much so, that we did e mail Luigi, on the 23rd September,to say exactly this and to find out if the same artwork or new artwork would need to be submitted, if we were to have the short side of the canopy printed. We are still awaiting a reply on this.”

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Posted 7 years ago

“Helpful lady on the phone. Ordered and delivered in 3 days. Gazebo is solid and well constructed and excellent value for money”

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Posted 7 years ago

“Good price ok time delivery good quality”

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Posted 7 years ago

“The artwork department are not co-operative or competent. Our gazebo was delivered after our event. We had to redo all artwork ourselves. Wouldn't use this company again. The final finish of gazebo was good, but this was mainly due to our own art-working.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I am very sorry you feel your experience with our artwork department was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Without knowing who you are it is difficult for me to investigate further. Could you please contact us on 01295 258922 to discuss your complaint. Once again we are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“Quick delivery. This is the second gazebo I've bought from you and you have made some improvements, I've only used it once so far but it seems very good.”

Helpful Report

Posted 7 years ago

“It seems that emails relating to our order were lost, so we had to repeat all of the order and delivery details via email. I'd have at least expected everything to be stored on some kind of ordering system. The delivery wasn't very smooth either, with everything apparently being out for delivery on the same day. On the first day only the frame of the gazebo arrived. The following day the canopy and sides turned up, but I was still missing 2 sets of leg weights. I emailed to find out where they were, only to be told that they were out of stock. The gazebo itself is good, but a bit more attention to detail in the ordering and communication please.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I am very sorry you feel your experience with our Sales team and the delivery itself was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Without knowing who you are it is difficult for me to investigate further. Could you please contact us on 01295 258922 to discuss your complaint. Once again we are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“The back wall of the gazebo was personalised to my instruction. However, the panels that were stitched together overlapped and the writing was obscured. I made contact immediately and spoke with Angelina Gibson on 11th September 2017 who assured me another replacement would be sent to me. Nearly four weeks later, I still have not received the replacement. I expect action immediately.”

Helpful Report

Posted 7 years ago

Hi Irene, Thank you for your feedback. I am very sorry you feel less than satisfied with the service you have received to date. To my understanding you approved the wrong telephone number to be printed on to the gazebo canopy initially which our Sales Rep, Angelina quickly resolved for you and kindly reprinted at a reduced rate. And yes we can only apologise again for the stitching lines across the artwork on your back wall. As you are aware Angelina did everything she could and arranged to get this reprinted for you free of charge. We’re sorry there has been a delay with delivery however I believe Angelina has already been in touch with you as your back wall is now ready to be dispatched. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Once again we are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“Picked up Gazebo from store made payment and on my way in 8 mins.”

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Posted 7 years ago

“Fantastic service , all the staff very friendly and helpful, I got exactly what I was looking for I work on the markets and have recommended to all my fellow traders and will defently use the gazebo shop again”

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Posted 7 years ago

“Excellent prompt service, replacement cover fitted perfectly thanks”

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Posted 7 years ago

“Is very good products with honest price”

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Posted 7 years ago

“Quick and easy, great customer service”

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Posted 7 years ago

“Very good customer service. Demonstration of Gazebo was given to ensure correct item for requirements. Quality of Gazebo is best I've seen.”

Helpful Report

Posted 7 years ago

Gazeboshop is rated 4.6 based on 549 reviews