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Gazeboshop Reviews

4.6 Rating 565 Reviews
89 %
of reviewers recommend Gazeboshop
4.6
Based on 565 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
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Gazeboshop 5 star review on 10th December 2024
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Gazeboshop 5 star review on 15th November 2024
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Gazeboshop 5 star review on 2nd November 2024
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Gazeboshop 5 star review on 15th October 2024
Ros
Gazeboshop 5 star review on 15th October 2024
Ros
66
Anonymous
Anonymous  // 01/01/2019
Would highly recommend great service great product easy to put up and does what it should wish all on line shopping offered such great service and help would highly recommend thank you so much happy family in cumbria
Helpful Report
Posted 2 years ago
Excellent service - good telephone advice and support, and delivery almost two weeks before we expected it. Well done Gazeboshop, and Seb particularly.
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Posted 2 years ago
The gazebo exceeded our expectations on quality. Gazeboshop were great to communicate with so the product was manufactured exactly how we wanted it. Garden Shed UK. @cyclocrosss_racing
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Posted 2 years ago
The order was for printed items - feather banners and similar. The team were most helpful, and did their best to fit in around some rather awkward delivery times that I had. They also had to redraw the artwork. All in all, very helpful and pleasant to deal with, and when/if I (or CNF, the organisation I was buying on behalf of) need more items i will most certainly use them again.
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Posted 2 years ago
Great communication and they managed to get our order turned around super quickly so it arrived before an up-coming show! Really pleased with how the gazebo has turned out and very happy with the speediness of the service.
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Posted 2 years ago
First class customer support! Replaced my gazebo cover under warranty without any quibbles and arrived quickly. Thank you!
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Posted 2 years ago
We placed an on Thursday afternoon and the all items where delivered the next morning! Very quick and efficient service. Easy to deal with and conduct business. Would highly recommend!!
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Posted 2 years ago
Gazeboshop were absolutely fantastic from beginning to end. Their website was intuitive and simple which made the order easy. Our large order arrived the very next day with a class-act delivery driver who proved very helpful. Flawless. Will definitely use Gazeboshop again.
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Posted 2 years ago
Always helpful, with excellent products providing a really professional finish.
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Posted 2 years ago
Extremely impressed with our 3m x 2m Classic Steel 30 Series Gazebo. It's extremely sturdy and is fine in the wind since the canopy is sprung. I also have water weights for peace of mind. As you can see in the pictures we have made the gazebo a destination to relax and unwind where before it was an unloved part of the garden. Very easy to put up but does need a couple of people, will try keep it up as long as we can! Completely watertight, we leave our furniture out and our cat loves it. Love the colour, definitely recommend.
Gazeboshop 5 star review on 4th August 2022 Gazeboshop 5 star review on 4th August 2022 Gazeboshop 5 star review on 4th August 2022 Gazeboshop 5 star review on 4th August 2022 Gazeboshop 5 star review on 4th August 2022 Gazeboshop 5 star review on 4th August 2022
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Posted 2 years ago
I spent £530 on a gazebo …. It seems fine it’s self but whilst the bag (with carry handles ) supplied is heavy duty it doesn’t cover fully . When loading in and out of a van it’s exposed metal feet risk scratching other items within the van ( like a motorbike ) I contacted this company to highlight the ( strange to me ) problem that I found this unusual as I’d spent far less on other gazebos that included a protective bag of which whole kit would house and likewise keep its self clean/ protected from other items or keep from damaging others …. After being palmed off a few times from them on email I’ve asked ( more than once ) to speak to a manager but now being ignored …. So seems they are not best to deal with
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Please don’t hesitate to get in touch should you have any further questions. Regards, Sam (Gazeboshop)
Posted 2 years ago
From initial contact to receiving our gazebo the help and advice was courteous, friendly and professional. With so many models, sizes , colours etc., to choose from their product knowledge was invaluable. We are very happy with our 6 x 3 metre pop up. We erected it for the first time last week and looked as good as we expected. Old fashioned customer service, so good to report.
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Posted 2 years ago
Ordered noon Monday delivered 9am Tuesday out the box and erected in 2 mins quality is obvious could not be happier this will last us for years to come. Stunning service and a great product.
Gazeboshop 5 star review on 12th July 2022
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Posted 2 years ago
Kept me informed well about delivery of an order with a tight timescale.
Gazeboshop 5 star review on 11th July 2022
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Posted 2 years ago
BOUGHT TWO GAZEBO'S NOW BUT AFTER SENDING THREE EMAILS ASKING QUESTIONS ETC ABOUT THE PRODUCTS REALISE I WAS TALKING TO A MACHINE NOT A REAL PERSON CUSTOMER SERVICE SUCKS BUT HAS A GOOD SETUP AT TAKING YOUR MONEY VERY EASILY I JUST FELT LIKE ANOTHER CUSTOMER NEXT ETC
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Posted 2 years ago
Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We acknowledged receipt of your email enquiry and my colleague emailed you (on more than one occasion) with the URL link to the gazebo product you were looking to purchase and explained that you would need to place your order online. As an e-commerce website, we are unable to take stock gazebo orders over the phone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)
Posted 2 years ago
A really sturdy good quality gazebo, super fast delivery but unfortunately customer service is appalling.
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Posted 2 years ago
Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We’re sorry that we were unable to fulfil your gazebo order with regards to the preferred colour choice. We do our best to keep the website up to date with available stock and unfortunately, your order was processed before we had a chance to review the website. To clarify my colleague got in touch with you the day after you ordered, and you were offered another colour, to wait for your colour to come back into stock or a full refund. Once again, we’re sorry we were unable to fulfil your order. Kind regards, Sam (Gazeboshop)
Posted 2 years ago
Fantastic service and superb product. Absolutely love my new Gazebo.
Gazeboshop 5 star review on 30th May 2022
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Posted 2 years ago
The ordering and proofing process was very straight forward and the sales executive was very patient with me as I requested multiple revisions and she was always quick to respond to my questions. The gazebo arrived in good time and looks to be great quality. We are very pleased with it and look forward to using it. Thank you very much.
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Posted 2 years ago
Ordered a new gazebo cover with my Logo on it .. Angelina dealt with my order very professionally & answered all my queries & concerns … very happy with my new cover .. thankyou gazeboshop !! 10/10
Gazeboshop 5 star review on 24th May 2022
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Posted 2 years ago
I bought my gazebo from the Gazeboshop several years ago and used it countless times in all weather and it has never let me down. Recently I decided that I wanted something more noticeable and so I asked them to make me a new cover for the frame so I have an orange top and the back wall is a copy of my banner and it looks fantastic
Gazeboshop 5 star review on 24th May 2022
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Posted 2 years ago
Gazeboshop is rated 4.6 based on 565 reviews