Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 548 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BOUGHT TWO GAZEBO'S NOW BUT AFTER SENDING THREE EMAILS ASKING QUESTIONS ETC ABOUT THE PRODUCTS REALISE I WAS TALKING TO A MACHINE NOT A REAL PERSON CUSTOMER SERVICE SUCKS BUT HAS A GOOD SETUP AT TAKING YOUR MONEY VERY EASILY I JUST FELT LIKE ANOTHER CUSTOMER NEXT ETC”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We acknowledged receipt of your email enquiry and my colleague emailed you (on more than one occasion) with the URL link to the gazebo product you were looking to purchase and explained that you would need to place your order online. As an e-commerce website, we are unable to take stock gazebo orders over the phone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“A really sturdy good quality gazebo, super fast delivery but unfortunately customer service is appalling.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We’re sorry that we were unable to fulfil your gazebo order with regards to the preferred colour choice. We do our best to keep the website up to date with available stock and unfortunately, your order was processed before we had a chance to review the website. To clarify my colleague got in touch with you the day after you ordered, and you were offered another colour, to wait for your colour to come back into stock or a full refund. Once again, we’re sorry we were unable to fulfil your order. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“Fantastic service and superb product. Absolutely love my new Gazebo.”

Gazeboshop 5 star review on 30th May 2022

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Posted 2 years ago

“The ordering and proofing process was very straight forward and the sales executive was very patient with me as I requested multiple revisions and she was always quick to respond to my questions. The gazebo arrived in good time and looks to be great quality. We are very pleased with it and look forward to using it. Thank you very much.”

Helpful Report

Posted 2 years ago

“Ordered a new gazebo cover with my Logo on it .. Angelina dealt with my order very professionally & answered all my queries & concerns … very happy with my new cover .. thankyou gazeboshop !! 10/10”

Gazeboshop 5 star review on 24th May 2022

Helpful Report

Posted 2 years ago

“I bought my gazebo from the Gazeboshop several years ago and used it countless times in all weather and it has never let me down. Recently I decided that I wanted something more noticeable and so I asked them to make me a new cover for the frame so I have an orange top and the back wall is a copy of my banner and it looks fantastic”

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Posted 2 years ago

“We have had two gazebo’s for our business from Gazeboshop and from start to finish the service was excellent. Helping with the design of our canopy and so much more. We will use nobody else for future gazebo’s and accompanying items. We can not recommend them highly enough. Simon DC Coffee 👍🏼☕️”

Gazeboshop 5 star review on 18th May 2022

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Posted 2 years ago

“These guys are excellent in particular Craig. We bought our 3m x3m Marquee in 2016 at a very competitive price and it is still going. Recently due to heavy wind the framework got damaged. Called Craig who asked me to bring the Marquee down to him and he replaced the damaged parts there and then at a very reasonable price. This is what I call excellent service, and I would not hesitate this company to anybody who wants to buy quality product.”

Helpful Report

Posted 2 years ago

“I ordered a feather flag, I had the wording and logo, and the design department created what I wanted. They were very patient and helpful, as I changed my mind a few times. The end result was fantastic and did exactly what I wanted, attracted lots of customers at a big event. The price was very competitive and the quality is very good. I will definitely order from them again.”

Gazeboshop 5 star review on 5th May 2022

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Posted 2 years ago

“Firstly I want to say thank you to Angelina the communication was brilliant it’s rare that you get better than expected in this area. I look forward to using your product and putting your name forward whenever I can. Gaz Team Rother Ride”

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Posted 2 years ago

“Gazebo quality is very good indeed, well worth the money. Had a small problem with the order which was very politely and swiftly dealt with by the friendly customer service team.”

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Posted 2 years ago

“We ordered 2 off 3m x6m Gazabos they arrived on time without any hitches The assemble was easy and they went up really quickly Very happy so far”

Gazeboshop 3 star review on 21st April 2022

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Posted 2 years ago

“I purchased a 3.0M x 4.5M Extreme 50 HEX Series Pop-Up Gazebo. It erected flawlessly, the quality of fixtures and fittings was excellent, as was the quality of the silver waterproof top. My neighbors, who already have pop-up Gazebos, all commented on the quality of the engineering design and construction. The only glitch was that parts were missing from the heavy duty tie down kit, but after a short call a replacement kit was issued without fuss or charge. All in all, an excellent Excellent product and after service.”

Helpful Report

Posted 2 years ago

“The products are very good and do the job they are intended to do very well. The branding / printing onto the Gazebo and / or Feather Flag is of high quality and looks teriffic! What sets them apart from others is the customer service. Claudia especially is excellent and a true professional. Nothing is too much trouble and the whole experience of buying exactly what was required was perfect. Highly recommend!”

Gazeboshop 5 star review on 25th March 2022

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Posted 2 years ago

“Tiffany from Gazeboshop has been fantastic we had a slight problem with the wrong canopy being delivered as we wanted it to match our football teams kit but Tiffany was prompt with collecting it and ordering the correct canopy 2 weeks later new canopy arrives and we are delighted you know you are dealing with a proper company when there customer service is like this we would definitely use Gazeboshop again”

Gazeboshop 5 star review on 23rd March 2022

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Posted 2 years ago

“Quick, helpful service and when I phoned with a query and spoke to Ashleigh Beech she was very accommodating and went the extra mile to track my order with the delivery company. She even followed up to let me know what she had found out and again when the delivery was made. Made my life very much easier not having to chase.”

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Posted 2 years ago

“competitive price and quality is outstanding. customer service so far has been great”

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Posted 2 years ago

“They responded to enquiries before purchase very quickly and efficiently. The gazebo itself arrived very quickly and with good instructions on how to erect and maintain. We did then suffer a tear in one of the sides but it was replaced very quickly- even before we needed to use it again. Thank you gazeboshop.”

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Posted 2 years ago

“We run a boutique camping and events company. We love our gazebos from the Gazebo shop. They have really stood the test of time and some really bad weather too! The fabrics are incredibly strong and durable. The sides are very easy to pop on or off to suit. They go up and now with easy and can be erected in minutes. They come with a roomy bags which is brilliant as nobody wants that fight to get everything away at the end of the day. We have had them out in some really strong winds and rain and they haven’t budged or bent. I’m really surprised just how strong the frames are. We also purchased the water weights with ours. These are great and easy to use. They guys have been great when Iv called for any assistance too. Thank you for a great product and service and I look forward to ordering so many more colours!!!”

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Posted 2 years ago

“Our gazebo from Gazeboshop is incredibly sturdy - so much better than others we've had in the past. We kept it up in the garden for the entire summer, even through some really strong winds (it was tethered/weighted down) and it stayed put. I've also been really impressed with the Customer Service - we had a problem with the covers fading in the sunlight and they were replaced for us, no questions asked. Would definitely recommend.”

Helpful Report

Posted 2 years ago

Gazeboshop is rated 4.6 based on 548 reviews