Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.56

4.6 Rating 567 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Always a pleasure to deal with, that's why I keep coming back year after year!”

Helpful Report

Posted 9 years ago

“Cannot fault either the service given from the company or the product. Attention to detail first rate, sound advice given and whilst other people were struggling to sort their gazebos, Ultimate Gazebo product was easy to assembly and with the sides - I was sheltered and dry ! Easy to put away and store with well designed bag. Staff could not have been more helpful when both disussing my trader needs or demonstrating product. A company worth dealing with.”

Helpful Report

Posted 9 years ago

“The chap at the show makes it look extremely easy to pop these open and shut, but they really are not, in fact they are very difficult. Rather than order a few straight away we ordered just one as a trial and I asked if the person delivering it could give a demo. This was turned down and we were told it is easy. It really isn't. When the 3D angled sketch arrived to sign off it looked like there were logos on the inside and on the outside so I signed it off. When we assembled the gazebo we discovered it had two walls with logos on the inside and two walls with logos on the outside. Whoever responds on Twitter was good, credit due there due, so we followed that advice. When I notified of the problem there was no solution offered, no suggestion of what went wrong, no concern for the predicament we were now in, no admittance there could be ambiguity in the drawing, or even a percentage of fault, just a straightforward apportioning of blame. When I complained about this all I got was two emailed quotes, so now I have to pay more money. This is very poor.”

Helpful Report

Posted 9 years ago

Hi Paul, Thank you for your feedback. In your review, you clearly state that our initial and prompt response to your comments on twitter were well received, which is why it is so disappointing to read that you now feel dissatisfied with communications that have followed. It is my understanding that Shaun, our sales representative has explained the situation and offered you a discount to reprint your walls, however, we feel it is only fair to note that you did approve the original artwork visual and based on your approval, we went ahead with the printing. Had you realised the artwork was not as you wanted, we would have been more than happy to create a new visual for you at the time, free of charge. Put simply, we are responding to a mistake that was made by you and although it is unfortunate, we are not to blame and have endeavoured to provide a solution to your problem with a discount to rectify the problem as quickly as possible. Kind regards Rebecca

Posted 9 years ago

“Fantastic service, turnaround times clear and staff tried their hardest to meet my headline. Can not fault them. Gazebo, looks amazing and its a strong reliable frame. Gazeboshop come highly recommended by me .”

Helpful Report

Posted 9 years ago

“Bought a 3x3m gazebo with side walls in January. Set it up in May and noticed roller axle on case wheel was bent. Emailed pitzbits twice and got no response, but called in Mid-August and had a new case in 2 days after a swift amicable chat. Gazebo great, don't email them if there is a problem, just call them and get great customer service.”

Helpful Report

Posted 9 years ago

“Can't complain about the quality of the product, but don't expect good customer services if you speak Elysha. When I complained that I thought that the description of certain items were misleading she became quite argumentative and started to raise her voice. I have since e-mailed her manager but haven't received a reply after 5 days..... so far! Like I say, great product but bad customer service. Repeat business?! Doubt it!!!”

Helpful Report

Posted 9 years ago

Hi Terry, Thank you for your feedback. I am very sorry you feel your experience with Elysha, our Sales Representative, was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. We are sorry you feel let down on this occasion. To address your complaint with regards to the misleading product descriptions – I understand you expected to receive a Heavy Duty Tie Down Kit and enclosed storage bag to cover your gazebo. Our website clearly states that the Heavy Duty Steel gazebo range comes supplied with both an anchoring tie down kit for soft standing ground and a heavy duty storage bag which is exactly what you received. To clarify the Heavy Duty Tie Down Kit is shown as a related product on the website and is available to purchase at an additional cost. The heavy duty drop over bag is specifically designed to fall just short of the gazebo feet for ease of handling during wet weather or muddy conditions. I have spoken to Elysha’s manager and I’m afraid he has not received an email from yourself… If you would still like a response from the manager, please forward your complaint onto sales@gazeboshop.co.uk Kind regards, Sam Gazeboshop

Posted 9 years ago

“When one of the legs broke on the gazebo we brought it back. Employee in the loading bay was very helpful and couteous and replaced the leg within a few minutes.”

Helpful Report

Posted 9 years ago

“Just used our big Orange one for the first time at Platinum Agility at Dalkeith. Excellent is all I can say! Sunny to start so just the roof, looked like rain so put up a couple of sides in second. Couldn't recommend enough! Thank you!”

Helpful Report

Posted 9 years ago

“Great product and great service, could not have been more helpful, been asked where did you get it from, 3x3pro 40. Norman Gould, Shenton.”

Helpful Report

Posted 9 years ago

“Debbie, was amazing and helped us in every way before and after delivery. The quality of the gazebo we received was the best I have seen. Thanks guys and well done. Wandsworth Demons Football Club.”

Helpful Report

Posted 9 years ago

“Great product, super service. Thank you. Paul Edson, Province of Oxfordshire”

Helpful Report

Posted 9 years ago

“Great customer service, delivery was on time which was crucial due to a last minute order on our part. Great print and would look to using Gazeboshop again!”

Helpful Report

Posted 9 years ago

“Absolutely excellent gazebo everything as described on your website, I'm also extremely impressed with the valance wrap around print work that I had requested, hence many thanks to all involved at Gazebo shop with my particular request as the staff were brilliant from enquiry to delivery. Bob from scotland”

Helpful Report

Posted 9 years ago

“I was looking for a 3 x 2 m awning which quite difficult to find. Happily I located this one, and I am absolutely delighted. It is just what we want and the customer service was excellent.”

Helpful Report

Posted 9 years ago

“I have bought 2 mini marquees from Gazebo shop for personal use over recent years, and have been extremely impressed by the quality of the products, and the ease with which they are erected. When I came to purchase 6 gazebos for the Village Fair, using money awarded by the Big Lottery Fund, the Gazebo Shop was the natural supplier. Their staff offered a great deal on this purchase, and arranged specific delivery terms to suit us immediately before the day of the fair. Everyone at the fair was impressed by what we had bought, and the impact they had on the day. I have no hesitation in recommending both the products and service offered by Gazebo Shop.”

Helpful Report

Posted 9 years ago

“the Heavy Duty Steel one was great, sturdy, super easy to put up and smart looking : ) we decided to get another one and Gazebo shop gave us a discount on the grounds we are a charity! Custmer service was efficient and well managed too.....all in all very satsfied : ))”

Helpful Report

Posted 9 years ago

“We currently have eight 3 x 3 and one 6x3 pro 40 gazebos which we have been trading with over the last 6 years we use these every week of the year in some awful weather conditions and never have any problems, they are quick and easy to erect and built for the job. I would recommend them every time”

Helpful Report

Posted 9 years ago

“Gazeboshop was excellent. We had been let down by another company being unable to fulfil our order in time for a show, and Gazeboshop were excellent about getting our printed gazebo turned around in record time - 8 days from order to delivery! The gazebo is really great quality and just what we were looking for. The Pro50 withstood 60mph winds at a recent show, so it's an extremely sturdy frame!”

Helpful Report

Posted 9 years ago

“Great - good solid bit of kit.”

Helpful Report

Posted 9 years ago

“Very good advice, excellent service, great product, and prompt delivery. Thank you. Would recommend.”

Helpful Report

Posted 9 years ago

Gazeboshop is rated 4.6 based on 567 reviews