Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 549 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On initial contact I outlined our intended use of the gazebo. I was then given sound advice from (my view) well qualified staff about the best "candidates". I chose the product we required and we have not been disappointed with the result. It fulfills all our requirements. We had no issues with delivery or with the quality of the product supplied.”

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Posted 7 years ago

“I damaged my gazebo two years after purchase. Parts needed to be replaced, but I wasn't confident to carry it out. Their after service was great. I took it to their unit who fitted the part for me at no charge. Would highly recommend. After sales service is brilliant”

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Posted 7 years ago

“Splendid Work and super fast turnaround - well done. I've always said that 'you're only as good as your suppliers'...and you made me look good so top marks.”

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Posted 7 years ago

“Staff were extremely helpful and pleasant to deal with. Whole process was quick and efficient. We were delighted with our printed gazebo, which was robust and the printing was of good quality.”

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Posted 7 years ago

“Excellent quality and fantastic communication. Luigi was a hero in getting this to us on a short time-scale and we cannot wait to use it. Only downside is it is heavier than we first thought and definitely needs two people to construct/carry... however more sturdy than we intended! Very happy, thank you.”

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Posted 7 years ago

“Could not be any more helpful. Spares were most reasonably priced. Excellent service !”

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Posted 7 years ago

“Rubbish Goods. Had for just under 1 year only assembled 4 times and is broken on 2 locations. Tried to speak to Manager Louise who is very rude. Do not buy from this company because the frame is weak and you are lucky if it will last for the year. I will be taking this matter to Trading Standards or Which. Poor customer service.”

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Posted 7 years ago

Hi Natasha, Thank you for your feedback. I am very sorry you feel your experience with Luigi, our Director, was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. To address your complaint – I understand you purchased a Heavy Duty Steel Gazebo from us exactly one year ago. Photos sent in by yourself show that the fault/damage to one of the truss bars was caused by the frame being unduly forced open or closed and not a manufacturing defect. To clarify our website clearly states that this product is supplied with a twelve month frame warranty against manufacturer’s defects. Your frame is completely repairable and you were advised replaced truss bars were available to purchase. To clarify our range of Heavy Duty Steel Gazebos have proven reliable entry level frames. The durable commercial grade steel framework is suited to regular summer and light winter use. We are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“The gazebo we bought was good, it was substantial and well made and exactly what we wanted. However, it is heavy and could certainly not be put up by one person. The weights for the feet are so heavy they can't all go into one car or they would damage the car suspension, so it is just as well its needs two or more people to put it up, as we need two cars to transport the gazebo to events.”

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Posted 7 years ago

“I placed my order at 3pm, and I received my order the following day. I had damaged the roof on my Gazebo, so ordered a replacement with Gazeboshop. Really impressed with the quality of the replacement, and the cost. The staff were very friendly and helpful. Would definitely recommend this company.”

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Posted 7 years ago

“Excellent products, good price, quick shopping and product deliveries”

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Posted 7 years ago

“excellent service and product. will use again.”

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Posted 7 years ago

“Excellent product and service from Angela, who went above and beyond to make sure that we received the gazebo in time for an event. Thank you so much.”

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Posted 7 years ago

“Fantastic quality product. Far superior to what ive had before will defo use again.”

Gazeboshop 5 star review on 11th April 2017

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Posted 7 years ago

“The postage costs were not so high as previous times”

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Posted 7 years ago

“I think you are a very pleasant group of people. It would make me happier if you would spell my name correctley so you can address you survey to the me? Regards Martyn”

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Posted 7 years ago

“Gazeboshop were really helpful when we met them at The Showman's Show. At the beginning when we phoned to enquire they were not particularly helpful and then they were amazing and looked after us really well.”

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Posted 7 years ago

“We were in a hurry to get our gazebo printed and delivered and the personal service via email was very helpful.”

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Posted 7 years ago

“Gazeboshop were helpful with our very last-minute order, ensuring it arrived in good time”

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Posted 7 years ago

“Product arrived quickly and the whole process was very easy.”

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Posted 7 years ago

“Our 5m x 3m quick up needs to be tough, its put up at everyone of our installation projects and it stays up for normally 2 weeks, its got to take wind, rain, sleat and snow. After a few years of getting battered the roof covering had a couple of holes and tears. The replacement came within 2 days fitted perfectly and was under £100 including delivery. Good company with great products. Thanks”

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Posted 7 years ago

Gazeboshop is rated 4.6 based on 549 reviews