Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 565 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Very quick delivery, extremely impressed with the rechargeable gazebo lights, well worth the price.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful feedback! We're thrilled to hear you're impressed with the rechargeable gazebo lights and that the delivery was quick. It's great to know you feel they’re worth the price. We truly appreciate your support and hope you continue to enjoy your purchase! Kind regards, Sam

Posted 1 month ago

“Good quality products that stand the test of time and usage. The lighting units are particularly good and the gutter accessory incredibly helpful!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful feedback! We’re thrilled to hear that you’re pleased with the quality of our products, and it’s great to know the lighting units and gutter accessory have been so helpful. We truly appreciate your support and are glad to have you as a customer! Kind regards, Sam

Posted 1 month ago

“Fantastic product, helpful staff. We're very pleased with our purchase :)”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your kind words! We're thrilled to hear you're pleased with your purchase and that our staff could assist you. Also, thank you for publishing a photo with your feedback – it means a lot to us! If you need any further help, don’t hesitate to reach out. Enjoy your new gazebo! Kind regards, Sam

Posted 1 month ago

“1st outing today. Easy to erect and worked well. Need to dry out the canopy, could do with guidance on how to fold it.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your feedback! We're glad to hear your first outing went well and that the gazebo was easy to set up. For guidance on after-care, please visit our FAQs on our website, or give the team a call on 01295 258922. We’re happy to help. Kind regards, Sam

Posted 1 month ago

“Very professional service and great communication. I was one of those people that wanted to change the design constantly but nothing was too much trouble for them. The gazebo I’ve got is absolutely amazing and I’m more than chuffed with it!”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're happy with the gazebo and that our team could accommodate all of your design changes. Your satisfaction is our top priority, and we're so glad we could deliver the result you were hoping for. It was a pleasure working with you, and we truly appreciate your feedback! Enjoy your amazing new gazebo, and thanks for sharing this image of your setup with us – it looks fantastic! Kind regards, Sam

Posted 1 month ago

“Recently bought Extreme Aluminium Gazebo 3x3m. Website states 'Free heavy duty storage bags' - so I thought I was buying a product with storage bags. However, I received bags for the frame and walls but no bag for the canopy. Contacted Gazeboshop and they said they only supply bags for the frame and walls and I will have to purchase canopy bag separately The details on the website are very misleading as it states that they supply free heavy duty storage bags - it does not state they only supply them for certain items and not others. Very disappointed as the inclusion of the bags was a plus point for me when I made the decision to buy.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We're sorry to hear about the confusion regarding the storage bags. We understand how disappointing this must be, especially when the inclusion of the bags was an important factor in your decision to purchase. Our intention is always to provide clear and accurate product details, and we apologise for any misunderstanding caused by the wording on our website. We will review the product description to ensure it is more specific in the future. We appreciate your feedback, and we are committed to improving our service. Regards, Sam

Posted 2 months ago

“We love the Gazebo, searched for a long time, and this company came up best. Also prompt delivery, cannot fault, definitely be using them again, CHEERS GUYS!”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your new gazebo and that the delivery was prompt. We really appreciate your support and kind words. It's great to know that our efforts to provide quality products and service have met your expectations. We look forward to serving you again in the future! 😊 Regards, Sam

Posted 2 months ago

“Excellent service. Delivery prompt. Great to be able to discuss over the phone before buying”

Helpful Report

Posted 2 months ago

Hi, Thank you for your positive feedback! We're so glad to hear that you had a great experience with our service and that our team was able to assist you over the phone. We strive to make the buying process as smooth as possible, and it's wonderful to know that we met your expectations. If you need anything else in the future, don't hesitate to get in touch. Thanks again! Sam

Posted 2 months ago

“Gazebo arrived very quickly after ordering. Very sturdy construction, and easy to pop up.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your great review! We're so glad to hear that your gazebo arrived quickly and that you're happy with its sturdiness and ease of setup. We hope it serves you well for many occasions to come. If you need anything else, feel free to reach out – we're always here to help! Regards, Sam

Posted 2 months ago

“very helpful very quick delivery even rang me back to make sure i had ordered the right thing. only downside you cant order over the phone i struggle with internet ordering i am getting old but as i said they rang me arfter i ordered to make sure my order was correct”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your kind review! We're thrilled to hear that our service was helpful and that we could assist you with making sure your order was correct. We completely understand that online ordering can be tricky sometimes, especially if it's not your preferred method. While we don't offer phone orders directly, we're always happy to provide assistance in any way we can to make the process easier for you. If you ever need help with another order, don't hesitate to reach out - whether it's online or over the phone. Kind regards, Sam

Posted 2 months ago

“Delivered promptly and all in one piece”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your 5-star review! We're so glad to hear your order arrived quickly and in perfect condition. We always aim to provide the best service possible, and it’s wonderful to know we met that standard for you. If you need anything else, feel free to reach out anytime! Regards, Sam

Posted 2 months ago

“The gazebo is fantastic. Delivery was okay. I ordered weights but they did not arrive with the gazebo. They arrived much later when the windy weather had passed. Nonetheless I would buy from them again”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review! We're so happy to hear you're pleased with the gazebo - it’s great to know it's working out well for you. We apologise for the delay with the weights, and we completely understand how timing can be important, especially when the weather is unpredictable. We appreciate your patience and your understanding, and we're grateful to hear that you'd consider buying from us again. If you ever need anything else in the future, please don’t hesitate to reach out! Regards, Sam

Posted 2 months ago

“Excellent Quality !!!!”

Helpful Report

Posted 2 months ago

Hi, Thank you for the 5-star review! We're thrilled to hear you're happy with the quality of your purchase. Your satisfaction means a lot to us, and we hope to continue providing excellent products for you in the future. If you need anything else, just let us know! Regards, Sam

Posted 2 months ago

“Very helpful, quick delivery and quality tablecloth”

Helpful Report

Posted 2 months ago

Hi, Thank you for the fantastic 5-star review! We're so glad to hear you found our service helpful and enjoyed the quick delivery. It’s great to know you're happy with the quality of the tablecloth as well. And thanks for uploading a photo - your tablecloth looks amazing, and the colours really pop! We appreciate you taking them time to leave your feedback. Regards, Sam

Posted 2 months ago

“Great product and service”

Helpful Report

Posted 2 months ago

Hi, Thank you for the 5-star review! We're so glad to hear you're happy with both the product and our service. Your satisfaction is our top priority, and we look forward to serving you again in the future! Regards, Sam

Posted 2 months ago

“Ordered a new canopy for my gazebo which came quickly and easy to put on.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback! We’re glad to hear that your new canopy arrived quickly and was easy to install. If you have any questions or need further assistance, please feel free to reach out. Enjoy your gazebo! Regards, Sam

Posted 2 months ago

“We were pleased with the perdsonal follow up.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your kind words! We’re glad to hear you appreciated the personal follow-up. Regards, Sam

Posted 2 months ago

“We have bought a number of Gazebos from Gazeboshop over many years now. The order arrives promptly, they are well made, strong and look great. I always think the test of a great supplier is how they react when there are hitches - we recently had a tiny problem with a new gazebo - Gazeboshop didn't hesitate to replace the whole canopy and deliver within a couple of days - that is what I call service! We use them all summer as extra rooms in the gardens. Great product, Great Service.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been happy with our gazebos over the years and that they’ve been such a great addition to your garden. It’s also great to hear that our service met your expectations when you encountered that issue with the new gazebo. We believe that customer satisfaction is all about how we handle those moments, so we’re delighted to know that our quick response made a difference. Thank you again for your continued trust in us, and we look forward to supporting you with any future gazebo needs! Kind regards, Sam

Posted 2 months ago

“I bought a new roof for a 3m x 3m the fabric is good quality if not as dark green as I hoped for but the delivery costs seemed very high to me £15.00 for a box”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback! I'm glad to hear you're happy with the quality of the roof fabric. I’m sorry it wasn’t as dark green as you were hoping - as our disclaimer reads, actual colours may slightly differ from your screen due to monitor settings. Regarding the delivery cost, I understand your concerns, and I’ll certainly pass your feedback along to our team. We strive to offer fair shipping rates, but we will review this to ensure it’s as competitive as possible. Thank you again for your purchase and for sharing your thoughts. If you have any other questions or need assistance, don’t hesitate to reach out! Kind regards, Sam

Posted 2 months ago

“Great product and great service, arrived next day ! I ordered the 2m x 2m version primarily to protect power tools from the weather. It's great quality for the money. Very pleased with my purchase”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with the product and the fast delivery. It’s great to know the 2m x 2m version is working well for protecting your power tools! We truly appreciate your feedback and are glad you’re pleased with your purchase. If you need anything else or have further questions, don’t hesitate to reach out! Thanks again for choosing us! Sam

Posted 2 months ago

Gazeboshop is rated 4.6 based on 565 reviews