Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 548 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and service”

Helpful Report

Posted 1 month ago

Hi, Thank you for the 5-star review! We're so glad to hear you're happy with both the product and our service. Your satisfaction is our top priority, and we look forward to serving you again in the future! Regards, Sam

Posted 1 month ago

“Ordered a new canopy for my gazebo which came quickly and easy to put on.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback! We’re glad to hear that your new canopy arrived quickly and was easy to install. If you have any questions or need further assistance, please feel free to reach out. Enjoy your gazebo! Regards, Sam

Posted 1 month ago

“We were pleased with the perdsonal follow up.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your kind words! We’re glad to hear you appreciated the personal follow-up. Regards, Sam

Posted 1 month ago

“We have bought a number of Gazebos from Gazeboshop over many years now. The order arrives promptly, they are well made, strong and look great. I always think the test of a great supplier is how they react when there are hitches - we recently had a tiny problem with a new gazebo - Gazeboshop didn't hesitate to replace the whole canopy and deliver within a couple of days - that is what I call service! We use them all summer as extra rooms in the gardens. Great product, Great Service.”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been happy with our gazebos over the years and that they’ve been such a great addition to your garden. It’s also great to hear that our service met your expectations when you encountered that issue with the new gazebo. We believe that customer satisfaction is all about how we handle those moments, so we’re delighted to know that our quick response made a difference. Thank you again for your continued trust in us, and we look forward to supporting you with any future gazebo needs! Kind regards, Sam

Posted 1 month ago

“I bought a new roof for a 3m x 3m the fabric is good quality if not as dark green as I hoped for but the delivery costs seemed very high to me £15.00 for a box”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback! I'm glad to hear you're happy with the quality of the roof fabric. I’m sorry it wasn’t as dark green as you were hoping - as our disclaimer reads, actual colours may slightly differ from your screen due to monitor settings. Regarding the delivery cost, I understand your concerns, and I’ll certainly pass your feedback along to our team. We strive to offer fair shipping rates, but we will review this to ensure it’s as competitive as possible. Thank you again for your purchase and for sharing your thoughts. If you have any other questions or need assistance, don’t hesitate to reach out! Kind regards, Sam

Posted 1 month ago

“Great product and great service, arrived next day ! I ordered the 2m x 2m version primarily to protect power tools from the weather. It's great quality for the money. Very pleased with my purchase”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with the product and the fast delivery. It’s great to know the 2m x 2m version is working well for protecting your power tools! We truly appreciate your feedback and are glad you’re pleased with your purchase. If you need anything else or have further questions, don’t hesitate to reach out! Thanks again for choosing us! Sam

Posted 1 month ago

“We have used the Gazebo shop to develop out Event Lactation MumPod® a space where parents can change their baby, feed their baby or express their breastmilk in comfort away from the hustle and bustle of a busy festival or conference. We have had a couple of issues which have been resolved without a problem and replacements sent. The qulity of the Inflatable 3 x 3 Gazebo is excellent. We went on to order the inflatable porch, however were unable to fit the front wall with this in place, but we will be discussing this and hope that Gazeshop can develop this option.”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your detailed feedback! We’re thrilled to hear that our products have played a part in creating your Event Lactation MumPod® - what a wonderful initiative to support parents at festivals and conferences! It’s great to know the quality of the Inflatable 3m x 3m Gazebo has met your expectations, and I’m happy to hear the issues you encountered were resolved smoothly. We also appreciate your feedback about the inflatable porch and the challenges with fitting the front door panel. We’ll definitely take this into consideration and will discuss potential solutions to improve this setup. Kind regards, Sam

Posted 1 month ago

“Pleased with the product and service Problems with the courier but sorted due to persistence from the vendor Many thanks”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback! We're glad to hear that you’re pleased with the product and our service. We truly appreciate your understanding regarding the courier issues, and we’re committed to resolving any challenges that arise. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again! Sam

Posted 2 months ago

“We have been ordering from here for years and always have perfect service and after sales. Ordered sets of new side panels and canopy and they were delivered next day as promised. Quality is excellent - our gazebo is out 365 days a year as it covers a hot tub - waterproof and windproof its perfect - we just renew the panels and canopy after they fade through the weather which we expect , every 18 months or so but the replacement cots are great value for the quality they provide as the frame is still perfect. Highly recommended”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that you've been satisfied with our service and products over the years. It’s great to know that your gazebo is holding up well in all weather conditions. We appreciate your loyalty and your feedback on the replacement panels and canopy. It’s always our goal to provide excellent quality and value, and it’s rewarding to see that reflected in your experience. Thank you for recommending us! If you ever need anything else, feel free to reach out. Kind regards, Sam

Posted 2 months ago

“Very high quality gazebo replacement canopy. Beautriful deep colour and thick premium quality!! Very happy with our purchase also couldnt find 2.5 x 2.5 anywhere else! Arrived within 1-2 days!”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your review! We’re thrilled to hear that your product arrived quickly and met your expectations. Our team works hard to provide a prompt and helpful service, so it’s great to know we could assist you. We appreciate your feedback and look forward to serving you again! Kind regards, Sam Gazeboshop

Posted 2 months ago

“Product was delivered quickly and was of good quality as usual. Id ordered the wrong cour online so called the office. I was answered promptly and the situation was rectified with no issues”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review! We’re glad to hear that your product arrived quickly and met your quality expectations. We strive to provide excellent customer service, so it’s great to know that we could help resolve your issue promptly. We appreciate your support! Kind regards, Sam Gazeboshop

Posted 2 months ago

“I'm very upset that I don't have the tent.”

Helpful Report

Posted 2 months ago

Hello, Thank you for getting in touch. Upon review, our team has confirmed that your order has been delivered. My colleague has also sent you an email with more details. Please contact us at 01295 258922 to discuss this further. Kind regards, Sam Gazeboshop

Posted 2 months ago

“Gazebo and print came out looking fantastic, and works perfectly for what I need as a mobile detailer. Highly recommend 👌”

Gazeboshop 5 star review on 2nd October 2024

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic review! We're thrilled to hear that the gazebo and print are working perfectly for your needs as a mobile detailer. It's great to know you're happy with the result! We really appreciate your recommendation. Kind regards, Sam Gazeboshop

Posted 2 months ago

“Excellent service & speedy delivery”

Helpful Report

Posted 2 months ago

Hello, Thank you for your kind review! We're delighted to hear you were pleased with our service and the speedy delivery. We appreciate your feedback and look forward to serving you again! Kind regards, Sam Gazeboshop

Posted 2 months ago

“Far better quality than I expected, bought this as a light cheap small version to replace an all singing and dancing much larger event tent. Frame is sturdy and roof/side sheets are good quality. Very satisfied especially when it was budget/cost as the main factor in my purchase”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your review! We're thrilled to hear that our gazebo tent exceeded your expectations. It’s great to know that you found the quality to be sturdy and reliable, especially for your needs. We always aim to provide great value, and we’re glad to see that reflected in your experience. If you ever need anything else, feel free to reach out! Enjoy your new tent! Kind regards, Sam Gazeboshop

Posted 2 months ago

“I have been a customer of Gazeboshop for a number of years (10yrs+) and always receive first class service with high quality products. I also run the Bude Farmers & Craft Market with several of the stall holders having Gazeboshop products and they all say the same " The service and quality of the Gazebos are second to none"”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic review and for being a loyal customer for over a decade! We’re thrilled to hear that you and the stall holders at the Bude Farmers & Craft Market have consistently experienced our high-quality products and first-class service. Your support means the world to us, and we’re proud to be a part of your market. If you ever need anything or have suggestions, please don’t hesitate to reach out. Here’s to many more years together! Kind regards, Sam Gazeboshop

Posted 2 months ago

“Over the past few years I have used The Gazebo shop around five times.They have always given me first class service and are very easy to deal with and their Gazebos are excellent quality at a very competitive price.I would recommend them 100%>”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your review! We’re thrilled to hear that you’ve had consistently great experiences with us over the years. Providing excellent service and high-quality products at competitive prices is our goal, and it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future! Kind regards, Sam Gazeboshop

Posted 2 months ago

“Terrible customer service but product great quality. As long as there are no problems with your item the you will be fine, but if you need to contact Customer Services please be prepared for rudeness and awful attitude towards cusomters. Product I received was fantastic quality, but did not fit as advertised - only found out afterwards that the storage bag to fit a 3 x 4.5 gazebo only fits their 3x4.5 one and no one elses of the same size - no dimensions of the bag anywhere on their website. When I rang and spoke to a Manager they were extremely rude and not helpful one bit and said it was obvious that it only fitted their products on their website - Not obvious as not mentioned anywhere and placed the order as that is the size of the gazebo I needed the bag for. Charged £15 delivery for a very small and lightweight box?? Said it could be returned at an additional £15 - so £30 delivery/return in total and the bag was only £30 so would have cost the same but had nothing to show at the end. Product quality is excellent - just a shame about the person on the end of the phone”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and confusion caused by your recent experience. We are sorry that you found it unclear regarding the dimensions of the wheeled bag. On the product page, we do label the size options according to the names of the frame ranges we sell, but we apologise if this wasn’t obvious enough. Since your call, we have taken your feedback on board and have added the frame measurements to the wheeled bag product page to ensure this information is more easily accessible moving forward. We also regret that you felt our customer service did not meet your expectations. While we are glad to hear you were pleased with the quality of the bag, we understand the inconvenience caused by the sizing mismatch. If you decide to proceed with a return, we are here to assist you through the process, and we apologise for any frustration related to the delivery and return fees. Kind regards, Sam Gazeboshop

Posted 2 months ago

“Bought 50 hex gazebo approximately 11 months ago gazebo frame is good ,but after 11 months canopy had a tear along seams in two places Description of canopy does not state that canopy is not UV protected and company stated this was due to weather wear . Company described all year round . Company stated a good will gesture of 10% had to buy new one now protecting with a UV and rain protection ( they gave me a 20% for new customer .”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the canopy. While we’re glad to know that you’re satisfied with the gazebo frame, we understand how disappointing it can be to face issues with the canopy over time. We did offer you a 10% discount on a 3m x 6m replacement canopy to fit your existing frame as a goodwill gesture, which you accepted and ordered. Additionally, our website does state that the canopy is made from ripstop polyester with a PVC coating on the inside to ensure complete rainproofing. We also want to clarify that we do not advertise our canopies as being UV stable. Once again, we truly appreciate your feedback and apologise for any inconvenience caused. Kind regards, Sam Gazeboshop

Posted 2 months ago

“Went all out to get our gazebo ready in time for a show. Great communication all the way through the ordering process. Very happy with the finished item. Great after sales service when we had a slight blip with a part of the order which was lost by the delivery company. Definitely would use them, again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic review! We’re so glad to hear that you were happy with the communication throughout your order and that the finished gazebo met your expectations. It’s great to know that our after-sales service was able to assist you when there was an issue with the delivery. Your satisfaction is our priority, and we’re thrilled to have you as a customer. We look forward to serving you again in the future! Kind regards, Sam Gazeboshop

Posted 2 months ago

Gazeboshop is rated 4.6 based on 548 reviews