Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 548 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service by team as the showed us how to put up gazebo, very informative, good selection of colours. Even loaded it into our vehicle. Well worth drive to Banbury”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave us a review. We're delighted to hear that you had a brilliant experience with our team. It's great to know that the demonstration on how to set up the gazebo was informative and that you were pleased with our selection of colors. If you need any further assistance or have more questions, please don't hesitate to reach out. Thank you for choosing Gazeboshop! Kind regards, Sam (Gazeboshop)

Posted 6 months ago

“Horrible Experience with Gazibo Shop Unfortunately, I had a very unpleasant experience with the customer service and sales team at the Gazibo shop. The team was very rude, with the only exception being Claudia from the creative team, who was very kind to me. The rest of the staff either do not care or are too busy to show any concern. I am still waiting for my order and an actual update on the order lead time. The communication was very poor. Instead of assisting, they made the whole experience very unpleasant and uncomfortable, forcing me to constantly chase updates. It felt like they were doing me a favor rather than assisting a client. The entire customer service experience was very poor; the representatives were not supportive but rather rude. They failed to inform me that the lead time for bespoke items would be much longer, so forget about their next-day delivery advert online. Their creative team is very busy processing orders. For bespoke items, getting things done with the creative team took almost two weeks. We struggled to meet their DPI requirements, which kept changing from 25 to 70, and even that was not enough. Recreating the required picture in Photoshop did not help; only searching for alternatives from Shutterstock worked in the end. I feel like even writing a review will not make a difference, but I would like to warn any future customers to be vigilant. Especially if you are tight on a deadline, do not expect this company to commit to anything, as they do not care. Bespoke items are done abroad, so the lead time is 7-10 working days. Be prepared to chase for anything. I lead the sales team and am the head of marketing, so I know exactly how the process is done. Believe me, I have a very broad list of connections. My experience with Gazibo Shop will be spread online and publicly. I have never experienced anything like this in the past. I will never shop there again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We are sorry that you were not satisfied with our service. We strive to resolve customer issues promptly and professionally. Regarding your recent order, here is a summary of the situation: - Order Placement and Artwork Submission: You ordered Print Package 6 on Thursday, May 2nd, but did not attach any artwork files. Our team contacted you the same day to request these files. - Artwork Quality Issues: You sent the artwork, but our designer found it unsuitable for printing and you were informed of this May 3rd. We did not receive any response until May 7th, and the emails received then were blank. A colleague suggested using WeTransfer for file submission, which you refused. Eventually, we received your files, but the resolution was still inadequate. - Logo Redraw and Amendments: We offered to redraw your logos and explained that we couldn’t improve image resolution. The redrawn logos were sent to you on May 8th. After your approval on May 10th, you requested further amendments to the gazebo visual. These changes were completed and sent to you the same day. Additional corrections were made based on your feedback until final approval was received on May 14th. - Production and Delivery: Your order was put into production on May 14th and is scheduled for dispatch today, May 21st, within our stated 7-10 working day lead time. Please note, we do not advertise next-day delivery for bespoke items. Our communication clearly states a 7-10 working day timeframe from order confirmation and artwork approval. Throughout this process, our sales team worked diligently to process your order as quickly as possible. Once again, we apologise for any inconvenience and regret that our service did not meet your expectations. Kind regards, Sam (Gazeboshop)

Posted 6 months ago

“Yesterday we purchased a gazebo from this company and we payed extra delivery fee. Today I was waiting for delivery. I received a message from the company that my gazebo was delivered. There was a pictures about where they delivered and the location. Unfortunately it was not my adress. They delivered in wrong adress and they put the note"received by my name". I called the company and explained the situation. Unfortunately the lady on the phone said "sorry I haven't been in the place when the driver delivered the item and is not my fault" I said I am very disappointed. I payed extra for delivery. She said sorry I can not do anything. I said can I will complain this and she decided to give me delivery cost refund. Unfortunately they couldn't resolve the problem and they will deliver my gazebo on Tuesday next week. Because of them I can not go to the event this weekend. I attached the pictures of the wrong delivery placed as you can see. I am very very disappointed!!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for reaching out to us. At Gazeboshop, customer satisfaction is paramount, and we deeply value your feedback. Regarding your recent order, I'd like to clarify the situation. Your order was dispatched promptly from our warehouse on the same day it was placed. However, there was an unforeseen delay with part of your order, which unfortunately impacted the scheduled next working day delivery by our third-party courier. To clarify, your order was placed on Thursday, May 2nd, and you paid for our standard delivery service, you did not pay for an upgraded delivery service. Due to the delay and the subsequent bank holiday on Monday, May 6th, the delivery was rescheduled for Tuesday, May 7th. Regrettably, there was then a hiccup during the delivery process, as the courier initially delivered your framework to the wrong address. However, this was swiftly rectified, and the delivery was successfully made to you on the same day. We apologised for the inconvenience caused by this error and promptly refunded the delivery charge as a gesture of goodwill. I understand there was a subsequent concern regarding a missing item, but upon investigation, it was confirmed that both items from your order had indeed been delivered. Throughout this process, our sales team worked diligently to liaise with the couriers and resolve the situation as quickly as possible. Once again, we apologise for any delay or inconvenience you experienced with the delivery of your order. Kind regards, Sam (Gazeboshop)

Posted 7 months ago

“I'm so happy with my purchase. I made the purchase on Subday noght, email confuriming arrived Monday mirning and the gaxebo was delivered Tuesday begore 2pm. I ordered a compact gazebo as, at 8 stone and 5ft 3 the bigger size frame was impossible for me to lift, shift and erect. I do stalls on my own, so needed something I can manage on my own, and I was so happy that I could do this one myself (no dragging my husband along to assist). It's size also means it will fit in my car along with racks, rails and boxes that I need for my stock. I wish I had gone for a compact one first time round. I researched the weight- the frame is 19-20kg which females can lift. Love it! Thank you!”

Helpful Report

Posted 7 months ago

Hello, Thank you so much for your review! We're thrilled to hear that you're delighted with your purchase and that our service met your expectations. It's fantastic to know that the ordering process was smooth for you, with timely email confirmation and prompt delivery. It's great to hear that the compact gazebo suits your needs perfectly too and you can handle it easily on your own. Once again, thank you for choosing our product, and we're delighted to have exceeded your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Kind regards, Sam (Gazeboshop)

Posted 7 months ago

“I bought my gazebo in Feb 2021 as a Covid necessity. I doubled up guyropes after a failed 2020 purchase elsewhere and with that, this gazebo has withstood every day pegged in grass, 3 years of storms etc and still stands. Well worth the money and excellent service in my first week of purchase when I needed to contact them. Thank you 🌟🌟🌟🌟🌟”

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Posted 8 months ago

“I’m extremely satisfied with the exceptional customer service provided! The team responded promptly to my inquiries and ensured that my gazebo was delivered on time for my event. Highly recommended!”

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Posted 9 months ago

Hello, Thank you for your review! We're thrilled to hear that you're extremely satisfied with our customer service and that your gazebo was delivered on time for your event. Your recommendation means the world to us! If you ever need assistance in the future, don't hesitate to reach out. Kind regards, Sam (Gazeboshop)

Posted 7 months ago

“We wanted a light weight popup gazebo purely for the garden. Ashleigh was so helpful advising but allowed us to make our own decision on 3mx2m aluminium product. Thank you all at Gazebo shop”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review! We're thrilled to hear that you're extremely satisfied with our customer service and Ashleigh could assist you in finding the perfect lightweight pop up gazebo for your garden. Your recommendation means the world to us! If you need anything else, feel free to reach out. Kind regards, Sam (Gazeboshop)

Posted 7 months ago

“First class service and great product. Very helpful staff”

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Posted 1 year ago

“I spent forever researching which type of gazebo I needed and found the staff very helpful with their advice. I thought there would be more assistance with the design but it really is down to you to do it. Got there in the end and really pleased with the result. Very proud of our gazebo and thought we stool out well against other vibrant ones.”

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Posted 1 year ago

“We bought a replacement gazebo bag from Gazeboshop, as the one supplied with our gazebo (bought from a different supplier) had completely disintegrated. The new bag is much better, with wheels, and a better overall design.”

Helpful Report

Posted 1 year ago

“First Class items, along with great communications and deliver times. Thank you.”

Gazeboshop 5 star review on 9th October 2023

Helpful Report

Posted 1 year ago

“Awesome company”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“We had a great experience with Gazeboshop from design to production, with good communication and patience with design agreement process. Gazeboshop also assisted with reproducing our logo to ensure the quality when enlarged was going to look good. Delivery was on time and product is of a high quality and easy to put up and down. I would highly recommend to others.”

Helpful Report

Posted 1 year ago

“Easy ordering. Prompt dispatch. Extraordinarily efficient carrier.”

Helpful Report

Posted 1 year ago

“Beware; sadly the company believe that it is quite alright to misrepresent the products they sell. Buy a gazebo with a bag and don't expect the bag to fit the gazebo, it's likely to be different in every dimension. Speak to them about it and they couldn't care less. They'll just tell you it's a storage bag (so what are the handles for?) and so they are under no obligation to supply one that fits.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a drop over gazebo storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Regards, Sam (Gazeboshop)

Posted 1 year ago

“We have been very impressed with both products and service from Gazeboshop, and we always get positive comments on out stall at festivals. Easy to design your own and their service is spot on, highly recommended.”

Gazeboshop 5 star review on 13th September 2023

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Posted 1 year ago

“I have to say after having used Galatent for many many years, I looked at The gazeboshop after seeing an advert on facebook (popped up as was searching gazebos online no doubt?). originally the gazebo I wanted was not in stock and needed it for an event, I was then looking at going back to Galatent. Then!I saw the large 50mm 4m x 8m popup and thought.....um..... do I? don't I? I dropped the payment on it and it didnt arrive on the day expected :( so! I called up and spoke with a lovely young lady on the phone, she went away and came back a little while later to say it had been delayed but would arrive that day. It arrived later that day and boy is this thing big and heavy! VERY IMPRESSED with the quality of the gazebo and service. Will be purchasing more soon and taking advantage of the printing service for the next one.”

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Posted 1 year ago

“Very good product will buy again”

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Posted 1 year ago

“Pattingham Vineyard here 😀 the guys at Gazeboshop have been great, we ordered a 3n x 3 m gazebo with lots of printing on sides and roof. The graphics were great and they were very fast. We also bought a massive 12 m x 12 m Stretch Tent. This has been great for hippy happy wine tasting event throughout this summer. Kept us out of the rain 😀 and sun. Well done Gazebo shop. Check our pictures out on Instagram or www. Pattingham vineyard.Co.Uk”

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Posted 1 year ago

Gazeboshop is rated 4.6 based on 548 reviews